Social Services IT Solutions
Dear Lambeth Borough Council,
Please answer the following questions:
• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?
• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?
• What do you use for your resource allocation system? (Is it
in-house or some other system?)
• If applicable, what e-market place solution do you use?
• If applicable, what call monitoring solution do you use?
Yours faithfully,
Simon Taylor
Information request
Our reference: IR56392
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Dear Mr. Taylor
Freedom of Information Act 2000
Thank you for your request for information that was received on 20 March
2014.
The full detail of your request is as follows:
Who provides your IT social services solution for your Adults department?
* What is the cost of the associated contract?
* When is this contract due to expire?
* Who provides your IT social services solution for your Children's
department?
* What is the cost of the associated contract?
* When is this contract due to expire?
* What do you use for your resource allocation system? (Is it in-house or
some other system?)
* If applicable, what e-market place solution do you use?
* If applicable, what call monitoring solution do you use?
We are dealing with your request under the Freedom of Information Act 2000
and we aim to send a response by 17 April 2014 (which is 20 working days
beginning on the first working day after the date we received your
request).
Thank you for your interest in Lambeth Council.
Yours sincerely
Susan Allen
Customer Service Advisor
Freedom of Information Team
London Borough of Lambeth
Tel. 0207 926 1000
E-mail: [1][email address]
website: [2]www.lambeth.gov.uk
Customer Service Advisor
Local Government Service
2nd floor, One Guildhall Square
Southampton, SO14, 7FP
Lambeth - the co-operative council
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Dear Mr Taylor
Thank you for your Freedom of Information Act request, logged with
reference number IR56392.
Please find the information you requested below.
You asked:
· Who provides your IT social services solution for your Adults
department?
Corelogic Ltd, Suncourt House, 18-26 Essex Rd, London, N1 8LN.
· What is the cost of the associated contract?
2010-11 2011-12 2012-13
2013-14
£106,547.50 £112,194.39 £116,345.58 £104,712.00
· When is this contract due to expire?
The contract expires on 31st March 2018 with an option to extend for a
further 2 years (31st March 2020).
· Who provides your IT social services solution for your
Children's department?
As above
· What is the cost of the associated contract?
As above
· When is this contract due to expire?
As above
· What do you use for your resource allocation system? (Is it
in-house or some other system?)
No system in use
· If applicable, what e-market place solution do you use?
EU Supply
· If applicable, what call monitoring solution do you use?
No call monitoring system is used within Social Care
I hope that this information is useful. If you are dissatisfied with the
way in which your Freedom of Information request has been dealt with you
can request an internal review. Tell us why you are unhappy with our
response within 40 working days, and it will be looked at afresh. We will
aim to provide you with our review response within 20 working days.
By email: [Lambeth Borough Council request email] (Please quote the reference number above) or
by writing to:
Freedom of Information
Olive Morris House Brixton Hill
London
SW2 1RD
If you remain dissatisfied with the outcome of the review you have a
further right to appeal to the Information Commissioner, who regulates the
implementation of the Freedom of Information Act. The Commissioner can be
contacted at the following address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Enquiry line: 0303 123 1113
Thank you for your interest in Lambeth Council.
Yours sincerely
Leah Nairne
Complaints and Information Officer
Corporate Complaints Unit
Corporate Affairs
Enabling Cluster
London Borough of Lambeth
Tel: 020 7926 0547
Website: www.lambeth.gov.uk
Lambeth Town Hall
Brixton Hill
SW2 1RW
Lambeth - the cooperative council
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