Social Services IT Solutions

Ben Fox made this Freedom of Information request to Hertfordshire County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Hertfordshire County Council,

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it
in-house or some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

Yours faithfully,

Ben Fox

Herts Direct, Hertfordshire County Council

Dear Enquirer

Your message has been received by Hertfordshire County Council
and will be dealt with as soon as possible. Our customer service
standard is to reply to you within ten working days. When we
contact you we will give you a reference number so you can track
your enquiry in case any followup is required.

Please note that if your enquiry is urgent and relates to:
• safeguarding or concerns for an adult - please call us on
0300 123 4042
• child protection or social care concerns for a child -
please call us on 0300 123 4043

This is an auto-acknowledgement message in response to the email
you have sent to Hertfordshire County Council
([email address]).

Regards

HertsDirect
Hertfordshire County Council

****Disclaimer****

The information in this message should be regarded as confidential and is
intended for the addressee only unless explicitly stated. If you have
received this message in error it must be deleted and the sender notified.
The views expressed in this message are personal and not necessarily those
of Hertfordshire County Council unless explicitly stated. Please be aware
that emails sent to or received from Hertfordshire County Council may be
intercepted and read by the council. Interception will only occur to
ensure compliance with council policies or procedures or regulatory
obligations, to prevent or deter crime, or for the purposes of essential
maintenance or support of the email system.

Herts Direct, Hertfordshire County Council

6 Attachments

Dear Enquirer,

Thank you for your email. Your message has been sent to the relevant
department and will be dealt with as soon as possible. Should you need to
make contact with us again on this matter, please quote reference number:
74007
       
Kind regards

Paige at HertsDirect
Hertfordshire County Council

 

How do you rate the service we provided in this email? Please click on one
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Herts Direct, Hertfordshire County Council

Dear Enquirer

Your message has been received by Hertfordshire County Council
and will be dealt with as soon as possible. Our customer service
standard is to reply to you within ten working days. When we
contact you we will give you a reference number so you can track
your enquiry in case any followup is required.

Please note that if your enquiry is urgent and relates to:
• safeguarding or concerns for an adult - please call us on
0300 123 4042
• child protection or social care concerns for a child -
please call us on 0300 123 4043

This is an auto-acknowledgement message in response to the email
you have sent to Hertfordshire County Council
([email address]).

Regards

HertsDirect
Hertfordshire County Council

****Disclaimer****

The information in this message should be regarded as confidential and is
intended for the addressee only unless explicitly stated. If you have
received this message in error it must be deleted and the sender notified.
The views expressed in this message are personal and not necessarily those
of Hertfordshire County Council unless explicitly stated. Please be aware
that emails sent to or received from Hertfordshire County Council may be
intercepted and read by the council. Interception will only occur to
ensure compliance with council policies or procedures or regulatory
obligations, to prevent or deter crime, or for the purposes of essential
maintenance or support of the email system.

Information Governance, Hertfordshire County Council

3 Attachments

Dear Ben Fox,

                       

Reference number: FOI/RAP/03/14/6979

 

Thank you for your correspondence of the 20th March 2014 requesting the
following information:

 

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it in-house or
some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

 

Your request for information is being considered under the Freedom of
Information Act 2000.  We will respond to your request as quickly as
possible, and by close of  23rd April 2014  at the latest. This replaces
any deadline previously given.

 

If you have any questions, please do not hesitate to contact me, quoting
the reference number on this email.

 

 

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Information Governance, Hertfordshire County Council

3 Attachments

Dear Ben Fox,

                       

Reference number: FOI/RAP/03/14/6979

                                        

On 20th March 2014 we received the following request for information from
you:

 

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it in-house or
some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

 

 

Your request for information has been considered under the Freedom of
Information Act 2000. I can confirm that Hertfordshire County Council does
hold some of the information you have requested, and can respond as
follows:

 

• Who provides your IT social services solution for your Adults
department?

 

 SERCO

• What is the cost of the associated contract?

 

This information is published on the 'Contract Register' pages of our
website Herts Direct. The contract is the Shared Managed Services
Contract. The link provided below will take you directly to the page
concerned;

 

[1]http://www.hertsdirect.org/ContractRegis...

• When is this contract due to expire?

 

Please see above.

 

• Who provides your IT social services solution for your Children’s
department?

 

 SERCO

• What is the cost of the associated contract?

 

Please see above.

• When is this contract due to expire?

 

Please see above.

 

• What do you use for your resource allocation system? (Is it in-house or
some other system?)

 

 Hertfordshire County Council do not use this system.

 

• If applicable, what e-market place solution do you use?  

 

Cloudbuy

 

• If applicable, what call monitoring solution do you use?

 

Orbatel Nu Technology

 

 

If you have any questions, please do not hesitate to contact me, quoting
the reference above. To find out more about Freedom of Information, please
visit [2]www.hertsdirect.org/foi

 

If you are unhappy with the way the County Council has handled your
request for information you may request an internal review of the request.
This will be carried out by a member of the County Council Legal Services
Team, who has had no prior involvement with the request. Requests for an
internal review should be sent to the Information Governance Unit at the
address above.

 

If you are unhappy with the outcome of the internal review you are
entitled to ask the Information Commissioner to investigate your
complaint. You should write to: FOI/EIR Complaints Resolution, Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

 

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