Social Services IT Solutions

The request was successful.

Dear Dorset County Council,

Please answer the following questions:

• Who provides your IT social services solution for your Adults
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• Who provides your IT social services solution for your Children’s
department?
• What is the cost of the associated contract?
• When is this contract due to expire?

• What do you use for your resource allocation system? (Is it
in-house or some other system?)

• If applicable, what e-market place solution do you use?

• If applicable, what call monitoring solution do you use?

Yours faithfully,

Jeremy Bartlett

Freedom of Information, Dorset County Council

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Freedom of Information, Dorset County Council

Dear Mr Bartlett
I am writing further to your email below. I will take each of your questions in turn.

• Who provides your IT social services solution for your Adults department?
Northgate provide the Adult Care System
• What is the cost of the associated contract?
£100,000 per annum Support and Maintenance
• When is this contract due to expire?
October 2015

• Who provides your IT social services solution for your Children’s department?
Careworks for the Application and Northgate for the hosting
• What is the cost of the associated contract?
Approx £150k per annum revenue cost
• When is this contract due to expire?
December 2015

• What do you use for your resource allocation system? (Is it in-house or some other system?)
In-house spreadsheet system for RAS for Adults

• If applicable, what e-market place solution do you use?
Supplyingthesouthwest.org.uk
The Product is ProContract
The Supplier is Due North

• If applicable, what call monitoring solution do you use?
Our call monitoring system is called CallPlus and is supplied by Macfarlane

If you are not completely satisfied with my response, please contact me again, or write to the complaints officer at: Dorset County Council, County Hall, Colliton Park, Dorchester, Dorset DT1 1XJ. Or you can follow the complaints procedure that can be found on our website www.dorsetforyou.com at http://212.104.140.176/index.jsp?article... If your appeal is not resolved to your satisfaction, you have the right to apply to the Information Commissioner for a decision.

Yours sincerely

Freedom of Information Team
Dorset County Council

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