Social services for disabled parents
Dear Neath Port Talbot Council,
Please send me the following procedures and policies:
1) your procedures and policies for providing social care for disabled adults
2) your procedures and policies for providing social care for disabled parents
3) your procedures and policies for providing adult social care
Yours faithfully,
Richard Newton
Good Afternoon
With reference to your request for information under the Freedom of
Information Act, I acknowledge receipt of your correspondence dated 08
May 2011. This enquiry is being dealt with by Social Services Section,
who will respond with the relevant information as soon as possible.
Regards
Pam Morgans
Business Support Officer
Management Support Office
Social Services, Health & Housing
Neath Port Talbot County Borough Council
Tel: 01639 763029
[1]http://www.Neath-PortTalbot.gov.uk
This email and any files transmitted with it are confidential and intended
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References
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1. http://www.neath-porttalbot.gov.uk/
Dear Richard Newton
Further to your e-mail request of the 8-5-11, I attach sections of our
Community Care Manual which I hope will provide the policy and procedures
you were seeking.
I. Section 1. General-Legislation & Guidance
2. Section 2. Fair Access to Services-Guide to Eligibility Criteria.
3. Section 5 Unified Assessmenmt Process-Carers Assessment Guide
4. Section 10 Direct Payments and the Independent Living Fund
5.Section 11 Decision Making.
The Community Care Manual needs updating and we hope to do this during the
next year. Most of the principals of the Policy and Procedures remain
relevant but there are some changes such as with the Independent Living
Fund which are not up to date.
I hope this will help but if you are dissatisfied with this response you
can appeal in writing, setting out your reasons, to the Neath Port Talbot
Monitoring Officer, David Michael, Legal & Democratic Services, at the
Civic Centre, Port Talbot, SA13 1PJ. If the outcome of any appeal were to
be unsatisfactory to you , you are then entitled to appeal to the
Information Commissioner ,Wycliffe House, Water Lane, Wilmslow, Cheshire
SK9 5AF.on 01625 545700."
<<Section Five Carer's Assessments.doc>> <<Section One & Two Community
Care Manual.doc>> <<Section Ten & Eleven DP & Decision Making.doc>>
David White
David White
Interim Principal Officer - Care Management (Older & Disabled People)
Social Services, Health and Housing
Neath Port Talbot County Borough Council
Civic Centre
Port Talbot
SA13 1PJ
E-mail: [1][email address]
Tel. No.: 01639 763688
References
Visible links
1. mailto:[email address]
Dear Dave White,
Thank you for your response. Unfortunately it appears that your response does not cover all information requested under the freedom of information request.
While I appreciate receiving some sections of your community care manual, I do not see how receiving only excerpts of one manual can encompass the councils full policies and procedures. You are bound by law to provide me the information requested and what you have provided does not appear to satisfy your lawful obligations.
Please confirm for me that the items you have sent cover all of Neath Port Talbot councils policies and procedures for each of the following:
1) your procedures and policies for providing social care for disabled adults
2) your procedures and policies for providing social care for disabled parents
3) your procedures and policies for providing adult social care
Please also send me a full copy (not excerpts) of your community care manual
Yours sincerely,
Richard Newton
Dear Neath Port Talbot Council,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Neath Port Talbot Council's handling of my FOI request 'Social services for disabled parents'.
On 8th May 2011 I requested the following information :
1) your procedures and policies for providing social care for
disabled adults
2) your procedures and policies for providing social care for
disabled parents
3) your procedures and policies for providing adult social care
You were legally bound to provide this information to me by 6th June 2011 at the latest. Today (6th June) I have received a reply containing only excerpts (5 chapters) of your community care manual. I cannot accept that these chapters form Neath Port Talbots full policies and procedures for each of the numbered items above.
Please provide a full and complete response to this request within 7 days or a formal complaint will be logged with the information commissioners office.
A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/so...
Yours faithfully,
Richard Newton
Dear Richard,
I will attach the whole Community Care manual. The manual covers the
assessment obligations in detail. You may be seeking additional
information on the services we provide to meet identified need. If so we
do not have a single document covering this. I'm afraid you will have to
be more specific about what it is you feel I haven't provided.
The adult Social Services provide assessments of need and care services
to disabled people generally. If disabled parents seek support
specifically to assist with caring for their children we usually
negotiate with them what it is they need and sometimes it is our
Children's services that will assess and provide services. If this is
what you are seeking policy and procedural information on I can pass on
your request to the relevant officer in Childrens services.
Yours sincerely
David
David White
Interim Principal Officer - Care Management (Older & Disabled People)
Social Services, Health and Housing
Neath Port Talbot County Borough Council
Civic Centre
Port Talbot
SA13 1PJ
E-mail: [email address]
Tel. No.: 01639 763688
Dear Dave White,
Thanks very much for the full copy of the care manual.
With regards to any other documents, if they in any way encompass the following 3 items requested in the original Freedom of Information request, they must be supplied in the response:
1) your procedures and policies for providing social care for disabled adults
2) your procedures and policies for providing social care for disabled parents
3) your procedures and policies for providing adult social care
You have provided your care manual, for which I am very thankful and will take the time to read in full.
However if there are additional documents (for example, regarding decision making, services offered, inter departmental involvement) and any other internal procedures you use then these should be included. For example, I would like to see a copy of your policy which states that a children's team from social services must be involved when the adult team at social services is providing care to a disabled parent.
If you can confirm for me that everything is encompassed in the care manual and there are no other policies and procedures for each of the numbered points above, than I will consider this request as satisfied. If you cannot confirm this, then please forward the additional documentation at your earliest convenience until you are able to confirm all documentation covering items #1-#3 above are provided.
Please can you confirm for me that this document (dated June 2007 and last edited on 9th September 2008) represents your current 'care manual'. If you are working to practices that are not documented in this version of the care manual (for example, I note you said the document needs updating) can you clarify for me which areas of the document are out of date, the current policy you are using in replacement for each out of date section and when an up to date version of the full care manual will become available.
Thank you for your time.
Yours sincerely,
Richard Newton
Dear Richard,
The main information which isn't included in the CCM is about the
variety of services we provide and the details around what needs those
services might meet and about the financial charges we make. We also
have a range of Public Information Leaflets which help in this regard.
I will send you as much of it as I can next week. I apologise for the
delay but I am tied up with other things. Hopefully I will get the
information to you by Thursday.
Regards
David
David White
David White
Interim Principal Officer - Care Management (Older & Disabled People)
Social Services, Health and Housing
Neath Port Talbot County Borough Council
Civic Centre
Port Talbot
SA13 1PJ
E-mail: [email address]
Tel. No.: 01639 763688
Dear Richard,
Further to out previous correspondence please find our public information
regarding services we provide.
In answer to you question about decisions-when a member of a Social Work
Team assesses a person's needs they have to make a judgement as to whether
they meet the Local Authority eligibility criteria. This is set out in the
Community Care manual and in all cases shared at least verbally with the
person being assessed.
If the eligibility criteria is met then the social work staff negotiate
with the assessed person which of the range of services we have might best
meet their need. Sometimes there will be a delay in accessing the service
if there is great demand and priority will be given to those who are most
vulnerable.
Yours sincerely
David White
David White
David White
Interim Principal Officer - Care Management (Older & Disabled People)
Social Services, Health and Housing
Neath Port Talbot County Borough Council
Civic Centre
Port Talbot
SA13 1PJ
E-mail: [1][email address]
Tel. No.: 01639 763688
--------------------------------------------------------------------------
From: Anita James
Sent: 16 June 2011 15:46
To: Dave White
Subject: Information on Services for disabled people
Importance: High
Hi Dave
Further to our conversation earlier, please find attached and below
information which might be of use for you to respond to the gentleman's
enquiry on services for disabled people and parents. I have attached web
links instead of files where possible otherwise the email might be too big
to send.
Hope this helps
Blue Badges - [2]http://www.npt.gov.uk/default.aspx?page=...
Charges for Homecare - [3]http://www.npt.gov.uk/default.aspx?page=...
Day Care Centres for Disabled People -
[4]http://www.npt.gov.uk/default.aspx?page=...
Direct Payments - [5]http://www.npt.gov.uk/default.aspx?page=...
Disabled Facilities Grants -
[6]http://www.npt.gov.uk/default.aspx?page=...
Getting Help from Social Services - A Guide for Adults -
[7]http://www.npt.gov.uk/PDF/Adults%20Guide...
Independent Living Fund - [8]http://www.npt.gov.uk/default.aspx?page=...
Neath Port Talbot Carers Handbook -
[9]http://www.npt.gov.uk/default.aspx?page=...
Neath Port Talbot Reablement Scheme -
[10]http://www.npt.gov.uk/default.aspx?page=...
Paying for Care in a Residential or Nursing Home -
[11]http://www.npt.gov.uk/default.aspx?page=...
Telecare leaflet - [12]http://www.npt.gov.uk/PDF/Telecare%20200...
Telecare Home Safety Leaflet -
[13]http://www.npt.gov.uk/PDF/Telecare%20Hom...
References
Visible links
1. mailto:[email address]
2. http://www.npt.gov.uk/default.aspx?page=...
3. http://www.npt.gov.uk/default.aspx?page=...
4. http://www.npt.gov.uk/default.aspx?page=...
5. http://www.npt.gov.uk/default.aspx?page=...
6. http://www.npt.gov.uk/default.aspx?page=...
7. http://www.npt.gov.uk/PDF/Adults%20Guide...
8. http://www.npt.gov.uk/default.aspx?page=...
9. http://www.npt.gov.uk/default.aspx?page=...
10. http://www.npt.gov.uk/default.aspx?page=...
11. http://www.npt.gov.uk/default.aspx?page=...
12. http://www.npt.gov.uk/PDF/Telecare%20200...
13. http://www.npt.gov.uk/PDF/Telecare%20Hom...
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