Social Media team suggestions/notifications to the catering team or management

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Dear London North Eastern Railway Limited,

I notice very frequently that the Social Media team respond to customers/passengers that they will feedback to the catering team or management. Can you confirm how this is done, is it recorded and if any action is taken from Social Media feedback?

If no action is recorded how do you monitor the effectiveness of this valuable customer feedback?

Yours faithfully,

Mark Taylor

FOI, London North Eastern Railway Limited

Dear Mr Taylor

I am writing to acknowledge your below request for information.

Yours sincerely

Samantha Holmes

FOI

e: [email address]

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FOI, London North Eastern Railway Limited

1 Attachment

Dear Mr Taylor

Please find our response to your request for information attached.

Yours sincerely

Samantha Holmes

FOI

e: [email address]

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