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Social media posts/accounts

Jenna Corderoy made this Freedom of Information request to University of Wales Trinity St David as part of a batch sent to 15 authorities This request has been closed to new correspondence. Contact us if you think it should be reopened.

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Jenna Corderoy
Delivered

Dear University of Wales Trinity St David,

In December, the Daily Express found that “UK universities admitted to “monitoring” or “listening to” their student’s social media accounts”. Please see here: https://www.express.co.uk/news/uk/153557...

In light of this, I would like to request the following information:

(1) Please indicate whether the university is currently monitoring, or has previously monitored, students and staff’s social media posts/accounts.

(2) If the university is currently monitoring, or has previously monitored, students and staff’s social media posts/accounts, could you please provide reasons as to why this is the case. Please also provide copies of policies or guidelines in relation to the monitoring of students and staff’ social media posts.

(3) If the university is currently monitoring, or has previously monitored, students and staff’s social media posts/accounts, could you please indicate whether this was in regards to (i) environmental protests (ii) rent strikes (iii) other protests or strike action.

(4) If the university is currently monitoring, or has previously monitored, students and staff’s social media posts/accounts, could you please state whether any specific software is used.

(5) If the university is currently monitoring, or has previously monitored, students and staff’s social media posts/accounts, could you please indicate whether this is carried out internally or that this function is outsourced. If it is outsourced, please provide details.

I would like to receive this information in an electronic format. If you feel that a substantive response to this request is not possible within a reasonable time frame, I would be grateful if you could contact me and provide assistance as to how I can refine the request. If you need any clarification, please contact me. I look forward to receiving a response in 20 working days. Many thanks.

Yours faithfully,

Jenna Corderoy

Link to this Report
Paul Osborne, University of Wales Trinity St David

7 Attachments

Dear Jenna,

 

Thank you for your freedom of information request received by this office
on 30^th May 2022. I will respond to your request as quickly as possible
and within the statutory timeframe.

 

Yours sincerely,

 

Paul Osborne   BSocSc(Hons) LLM,
Solicitor                                                                                                            

Swyddog Diogelu Data   /  Data Protection Officer

Campws Busnes Abertawe SA1 1NE Cymru DU/ Swansea Business Campus, SA1 1NE,
Wales, UK

Llinell Uniongyrchol / Direct Line: 01792
481180                                               

e-bost / e-mail: [1][email address]

 

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Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg.
We welcome correspondence in Welsh and English.
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References

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1. mailto:[email address]
2. https://eur01.safelinks.protection.outlo...
4. https://eur01.safelinks.protection.outlo...
5. https://eur01.safelinks.protection.outlo...
6. https://eur01.safelinks.protection.outlo...
7. https://eur01.safelinks.protection.outlo...
8. https://eur01.safelinks.protection.outlo...

Link to this Report
Paul Osborne, University of Wales Trinity St David

7 Attachments

 

 

 

Dear Jenna,

 

Thank you for your freedom of information request received by this office
on 30^th May 2022 as beneath, our responses are in red narrative.

 

(1) Please indicate whether the university is currently monitoring, or has
previously monitored, students and staff’s social media posts/accounts.

 

The University does not specifically monitor staff or student accounts.

 

(2) If the university is currently monitoring, or has previously
monitored, students and staff’s social media posts/accounts, could you
please provide reasons as to why this is the case. Please also provide
copies of policies or guidelines in relation to the monitoring of students
and staff’ social media posts.

 

Not applicable.

 

(3) If the university is currently monitoring, or has previously
monitored, students and staff’s social media posts/accounts, could you
please indicate whether this was in regards to (i) environmental protests
(ii) rent strikes (iii) other protests or strike action.

 

Not applicable.

 

(4) If the university is currently monitoring, or has previously
monitored, students and staff’s social media posts/accounts, could you
please state whether any specific software is used.

 

The University uses Sprout Social as part of its social media management,
which includes the ability to monitor keywords and hashtags. However,
these keywords are related to the University brand name and locations, not
the accounts of individuals.

 

(5) If the university is currently monitoring, or has previously
monitored, students and staff’s social media posts/accounts, could you
please indicate whether this is carried out internally or that this
function is outsourced. If it is outsourced, please provide details.

 

The University manages all social media internally.

 

You may request a review of the information contained within this freedom
of information response from my colleague Lee Bartlett
([1][email address]) If you remain dissatisfied following the
review you may appeal to the Information Commissioner at ico.org.uk.
Alternatively, you may write to the ICO at:

 

Head Office

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a
national rate number

 

 

Yours sincerely, 

 

Paul Osborne   BSocSc(Hons) LLM,
Solicitor                                                                                                            

Swyddog Diogelu Data   /  Data Protection Officer

Campws Busnes Abertawe SA1 1NE Cymru DU/ Swansea Business Campus, SA1 1NE,
Wales, UK

Llinell Uniongyrchol / Direct Line: 01792
481180                                               

e-bost / e-mail: [2][email address]

 

[3]Graphical user interface, text Description automatically generated
[4]A picture containing icon Description automatically generated

 

Rydym yn croesawu gohebiaeth yn Gymraeg a Saesneg.
We welcome correspondence in Welsh and English.
[5]A picture containing text, wheel, gear Description automatically
generated [6]Icon Description automatically generated [7]Icon
Description automatically generated [8]Icon Description automatically
generated with medium confidence [9]Icon Description automatically
generated

 

 

 

 

 

 

 

 

 

 

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. https://eur01.safelinks.protection.outlo...
5. https://eur01.safelinks.protection.outlo...
6. https://eur01.safelinks.protection.outlo...
7. https://eur01.safelinks.protection.outlo...
8. https://eur01.safelinks.protection.outlo...
9. https://eur01.safelinks.protection.outlo...

Link to this Report
We don't know whether the most recent response to this request contains information or not – if you are Jenna Corderoy please sign in and let everyone know.