Dear Home Office,

Under the Freedom of Information Act 2000, I ask that you release the following information:

1) Your department's social media strategy
2) Your department's communications/press office social media policy document and/or any associated guidance - with specific reference to the departmental corporate Twitter account
3) Any guidance/procedure document on how the department monitors comments on its Twitter account in terms of how such information feeds into corporate decision-making processes.

I am not looking for information in relation to the functions of the police, intelligence or the security services. Documents/information relating specifically to these are outside the scope of this request.

Yours faithfully,

Antony Carpen

FOI Requests, Home Office

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

FOI Requests, Home Office

1 Attachment

Dear Antony Carpen

 

Please find attached the response to your Freedom of Information request.

 

Yours sincerely

 

C Haynes

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Dear Home Office,

***Request for an internal review - ref 28061***

Thank you for your reply regarding my Freedom of Information request. I am requesting an internal review of your decision on the following grounds:

1) Your citing of a Section 21 exemption is flawed because it applies to information that I did not request. I am fully aware of the civil service social media guidance - I was one of the external advisers to Cabinet Office/GDS that helped create that guidance. Your second link is, as you very well know to an outdated Home Office website - it still links to Directgov which has now been replaced by GovUK. The branding and links are completely obsolete/inconsistent with GovUK and it is not clear to the public as to whether this is the current or past version of Home Office guidance.

2) I asked for some very specific pieces of information. Your department failed to comply with Section 1.1.a of the Freedom of Information Act 2000 because you failed to confirm whether - as per my request the following pieces of information exist:
- A social media strategy for the Home Office
- A departmental social media policy/processes document on how your department should be using social media. This is likely to be an internal piece of guidance for communications officers setting out the processes they need to take and who they need to seek clearance from when posting content on Home Office social media accounts
- Any guidance documents on monitoring and feedback into decision-making processes from reactions on social media to policy announcements, speeches, publication of documents and the Home Offices social media presence in general. Please can you confirm - as you are required to do under this part of the Act whether these documents exist, and please can you also state 1) when the first working version of these documents was created and the date of the most recent sign-off of the current working version. Please can you also confirm the grade and the job title of the civil servant that signed off these documents.

3) You failed to consider whether the pieces of information above - which may or may not exist (I do not know because you never stated this) could be considered for release.

Social media is still a growing and developing area in Whitehall and Westminster. I deliver training courses and facilitate workshops on it for central and local government. I believe there is a very strong public interest in your department releasing what are systems and process documents to allow the public to scrutinise your systems and processes and to suggest improvements on how your department uses social media. By releasing this information for the public to scrutinise, you will be able to read the public's comments and incorporate this into improved systems and processes. And you won't have to hire an expensive consultant (talking myself out of a job) to tell you what to do in order to achieve the same thing.

Due to the heightened awareness of the Home Office's social media use in the news at this present time, I would urge you to reconsider this case with the utmost urgency.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Antony Carpen

FOI Requests, Home Office

Thank you for contacting the FOI Requests mailbox.

Your message has been logged and will be dealt with shortly.

We aim to provide a response to all FOI requests within 20 working days.

If your message is with regard to an existing FOI case or is a general
query please ensure you have left any file references and contact details.

 

Thank you.

 

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

FOI Requests, Home Office

Antony Carpen

 

Thank you for contacting the Home Office, in which you ask for an internal
review of your Freedom of Information request

 

We will aim to send you a full response by 02/09/2013 which is twenty
working days from the date we received your request.

 

The internal review will be carried out by M Riddle (ref 28061). If you
have any questions then please do not hesitate to contact us.

 

Thank you

 

FOI Requests

Home Office

 

 

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FOI Responses, Home Office

5 Attachments

Dear Mr Carpen

Please find attached the Home Office response to your internal review
request of FOI Case 28061.

 

Yours Sincerely

 

M Riddle | Information Access Team
Information Management Service | Financial and Commercial Group
Ground Floor | Seacole Building | Home Office | 2 Marsham Street | London
SW1P 4DF
Switchboard Number: 0207 035 4848

 

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Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

Wayne Pearsall left an annotation ()

: might be worth noting that Facebook only allows genuine users to create profiles. Multiple profiles are not allowed in the Facebook terms of service. This implies that the Home Office are encouraging its staff to break a contract with an organisation (TOS of FB is a legal agreement that members agree to) by suggesting that they use both a pseudonym and have seperate user accounts...

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