Social media platforms

Ellie Jones made this Freedom of Information request to HM Revenue and Customs as part of a batch sent to 36 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear HM Revenue and Customs,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:

1) Do you use a social media management platform or a social listening tool?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) How much do you spend annually on a social listening tool?
5) When does your contract with your supplier/suppliers end?
6) Who is the senior officer in charge of this contract?

Thank you for your assistance

Yours faithfully,

Ellie Jones

Team, FOI, HM Revenue and Customs

Our ref: FOI2023/17548

Dear Ellie Jones,

Freedom of Information Act 2000 Acknowledgement

Thank you for your communication of 15 March.

We have allocated the above reference which you should quote if you need
to contact us.

We will arrange for a reply to be sent to you which will either comply
with our obligations under Freedom of Information Act or, if we think it's
an enquiry that we don't need to address under the terms of the Act, let
you know why. If it is the latter we will, if possible, pass it on to a
more appropriate part of the Department for answer.

While we aim to respond to all freedom of information requests within 20
working days, if for some reason this timescale cannot be complied with,
we will, where possible, write to you explaining the reason for the delay
and provide an estimated time for response.

Yours sincerely

HMRC Freedom of Information Team

Team, FOI, HM Revenue and Customs

1 Attachment

Dear Ellie Jones,

We are writing in response to your request for information, received 15
March.

Yours sincerely,

HMRC Freedom of Information Team