Social Media Monitoring

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Dear Sir/Madam,

Freedom of information act request

RE: Social media monitoring / social media intelligence

FOIA REQUEST

For definition of social media intelligence please see background explanation below. We further note the comments of the Office of Surveillance Commissioners Annual Report 2016 cited below.

1. In 2016 the Rt Hon Lord Judge, then Chief Surveillance Commissioner, wrote to all Local Authorities regarding use of social media in investigations. Please confirm whether you are aware you received this letter and:
(a) Provide a copy of your response; (please confirm if you did not respond)

(b) Provide a copy of any internal audit relating to social media use arising out of Rt Hon Lord Judge’s recommendations; (please confirm if you did not conduct an internal audit and state whether any internal audit of social media use has taken place since 2016).

(c) Provide a copy of your corporate policy on the use of social media in investigations. (please confirm if you do not have one)

(d) Please confirm whether a follow up audit was conducted by the Surveillance Commissioner’s Office which was exclusively or partially related to social media use in investigations by your Local Authority.

2. Does your Local Authority conduct overt and/or covert social media intelligence in some or all of its work?

(a) If yes, please specify whether this includes profiling individuals, conducting investigations, monitoring individuals, monitoring groups, monitoring locations, gathering intelligence, for recruitment purposes.

(b) If your Local Authority does conduct social media intelligence/monitoring, please specify whether this includes both or either overt or covert monitoring of social media.

(c) If the Local Authority has conducted covert social media monitoring, please confirm the number of RIPA warrants obtained in the last two years for this purpose.

3. If the Local Authority conducts social media intelligence, please provide a copy of any current guidance/policies/internal guidance/code of practice or any other such written material used by/available to the local authority or those working on behalf of the local authority to conduct SOCMINT, the monitoring or accessing of information published on social media that is either publicly available or requires additional access e.g. to be friends with an individual, to have password and login details.

4. If you conduct overt or covert social media intelligence relating to social media platforms, please provide a copy of:
(a) Relevant [sections of the] privacy policy;
(b) the data protection impact assessment;
(c) privacy impact assessment;
(d) equality and human rights impact assessment
(e) training materials for those conducting social media intelligence.

Please state if you do not have any of the above.

5. Please provide a copy of any other template/form/document currently used (or to be used with the next three months) by the local authority or fraud investigator (or team) in the conduct of social media monitoring

6. Please confirm whether or not your local authority has purchased or uses software and/or hardware to conduct social network / social media monitoring and/or in relation to sentiment analysis.

(a) If yes, please state the name of the company / provider.

(b) If no, please state whether the local authority has developed internal methods to conduct social media / social network monitoring.

7. Please confirm, if not stated in the guidance (question 3), the policy on deletion of data obtained from social networking sites.

8. If no documents (question 3) exist, or if the following is not covered in the documents which do exist, please explain:
a. In what areas of the local authority's work is social media monitoring used
b. What criteria must be satisfied in order for social media monitoring to be carried out
c. Who must authorise the request to conduct social media monitoring
d. What is the process for conducting social media monitoring
e. How long is data collected and retained?
f. Is there any process for requesting deletion?

9. Are you able to state how regularly social media monitoring is used? If so, please provide the figures.

Kind regards,

Camilla Graham Wood

-----------

Background explanation: What is social media intelligence

This is a Freedom of Information Act request in relation to social media intelligence. Social media intelligence (SOCMINT) can also be referred to as social media monitoring, social network monitoring, social media listening, open source intelligence (OSINT) (focusing on social media platforms). Reference to SOCMINT in this FOIA request encompasses all these and any other terminology used to describe the viewing, collection, retention and analysis of data on social media platforms.

SOCMINT refers to the techniques and technologies that allow the monitoring and gathering of information on social media platforms such as Facebook, Twitter and Instagram. SOCMINT includes monitoring of content, such as messages or images posted, and other data, which is generated when someone uses a social media networking site i.e. meta data like location information. This information involves person-to-person, person-to-group, group-to-group and includes interactions that are private and public.

The methods for analysing social media networking sites vary. Methods may include manually reviewing content as it is posted in public or private groups or pages; reviewing the results of searches and queries of users; reviewing the activities or types of content users post; or 'scraping' - extracting the content of a web page - and replicating content in ways that are directly accessible to the person gathering social media intelligence.

It may include looking at content posted to public or private groups or pages. it may also involve "scraping" or grabbing all the data from a social media platform, including content and individual post and data about their behaviour (likes and shares). Through scraping and other tools, SOCMINT permits the collection and analysis of a large pool of social media data, which can be used to generate profiles and predictions about users.

We are sending this FOIA request to you as a local authority being either a London borough, metropolitan district, unitary authority, district council or county council.

Background explanation: Surveillance Commissioner Annual Reports

The Chief Surveillance Commissioner The Rt Hon Sir Christopher Rose’s Annual Report first referred to social network sites in 2012-13 stating that:

“2.4 All public authorities have struggled with the use of the Internet for investigations, particularly social network sites. A particular difficulty is the desire of national bodies to apply a doctrinaire approach which invites error if facts specific to each case are ignored or poorly considered.”

The subsequent report 2013 – 2014 stated that:

“5.30 … Although there remains a significant debate as to how anything made publicly available in this medium can be considered private, my Commissioners remain of the view that the repeat viewing of individual “open source” sites for the purpose of intelligence gathering and data collation should be considered within the context of the protection that RIPA affords to such activity.

5.31 In cash-strapped public authorities, it might be tempting to conduct online investigations from a desktop, as this saves time and money, and often provides far more detail about someone’s personal lifestyle, employment, associates etc. But just because one can, do not mean one should. The same considerations of privacy and especially collateral intrusion against innocent parties, must be applied regardless of the technological advances. It is worth repeating something I said in my 2011-2012 report, paragraph 5.8:

“There is a fine line between general observation, systematic observation and research and it is unwise to rely on a perception of a person’s reasonable expectation or their ability to control their personal data. Like ANPR and CCTV, the Internet is a useful investigative tool but they each operate in domains which are public and private. As with ANPR and CCTV, it is inappropriate to define surveillance solely by the device used; the act of surveillance is of primary consideration and this is defined at section 48(2-4) of RIPA (monitoring, observing, listening and recording by or with the assistance of a surveillance device). The Internet is a surveillance device as defined by RIPA section 48(1). Surveillance is covert “if, and only if, it is conducted in a manner that is calculated to ensure that persons who are subject to the surveillance are unaware that it is, or may be taking place.” Knowing that something is capable of happening is not the same as an awareness that it is or may be taking place. The ease with which an activity meets the legislative threshold demands improved supervision.”

The final report of the Chief Surveillance Commissioner in 2016 , before this was abolished and replaced by the IPCO stated:

“4.3 From time to time my Inspectorate is asked why, given that no authorisation has been granted by an individual authority since the previous inspection some three years earlier, the process of inspection and oversight is necessary. The short answer is unequivocal. While local authorities remain vested with the power to deploy covert surveillance, regardless of actual use, the appropriate structures and training must remain in place so that if and when the powers do come to be exercised, as they may have to be in an unexpected and possibly emergency situation, the exercise will be lawful. So, for that reason alone the process of inspection must continue. There is a further consideration. The inspection may reveal inadvertent use and misuse of the legislative powers. The steady expansion in the use of the social media and Internet for the purposes of investigative work provides a striking example of a potential new problem which came to light through the inspection system. Local authority officials, vested with burdensome responsibilities for, among others, the care of children and vulnerable adults, are, like everyone else, permitted to look at whatever material an individual may have chosen to put in the public domain. This is entirely lawful, and requires no authorisation. However, repeated visits to individual sites may develop into an activity which, if it is to continue lawfully, would require appropriate authorisations. Local authorities must therefore put in place arrangements for training officials into a high level of awareness of these risks. Without the inspection process this problem might never have been identified.

15.2 As discussed earlier one major consequence of the OSC inspections has been the emergence, during the course of discussions, of investigations being made by public authorities through use of social media and the Internet. For example, it may help to show whether counterfeit good are being offered for sale on a Facebook page, or reveal that someone who claims to be living alone as a single parent has a social media page which provides a different story, or perhaps, particularly sensitive, enable a check to be made whether concerns about the welfare of a child or vulnerable adult may be justified. When individuals choose to go public or advertise themselves, they cannot normally complaint that those who look at their social media sites are disregarding their rights to privacy. However if the study of an individual site becomes persistent, issues under the legislation may arise.

15.3 The resources available to the OSC do not enable me to say positively that issues relating to the use of social media sites have arisen or are arising in every local authority. What matters is that this potential certainly exists. Senior officials at local authorities should therefore be made aware of it and have the necessary policy documents and training and awareness arrangements in place to address it. This issue has been recognised in the forthcoming Home Office and Scottish Government Codes of Practice (which will be issued at a convenient date after the introduction of the Investigatory Powers Act 2016). However, in advance of the issue, and because of repeated findings in reports made to me by Inspectors and Assistant Surveillance Commissioners throughout this year, I acted on my own initiative. I therefore wrote to all local authorities in April 2017 explaining my concerns, and urging them to undertake internal checks of the use of social media by no doubt well-intentioned members of their staff, and to ensure that appropriate guidance and training should be provided.

15.4 An extract from the letter reads:

“it has become steadily more apparent that a number of officers working for public authorities, particularly those with responsibilities for the care of children and vulnerable adults have started to use the [social media and internet] sits, acting in good faith and on their own initiative. RIPA issues do not normally arise at the start of any investigation which involves accessing “open source” material, but what may begin as lawful overt investigation can drift into cover surveillance which falls within the legislation. Although the investigation of crime is not normally a “core function” of the Council, the protection of children and vulnerable adults certainly is, and any continuing and deeper study of the social media site in question would only be justified by the exercise of that protective function.

These are complex legislative provisions, and without appropriate training and awareness council officers cannot be expected to appreciate and apply them. They may therefore act unlawfully. Ignorance would provide no defence to them personally, nor to the Council for which they were working.

The Surveillance Commissioners have issued further guidance on this issue, and identified circumstances when an appropriate authorisations under the legislation would be required or advisable. The guidance is available on the OSC website as a public document, with the OSC Procedures Guidance. Note 289 is relevant and I highlight it for your attention.

It would be sensible for an internal audit of the use of social media sites and Internet for investigative or official business made across all departments be undertaken now. That would provide the necessary information about the extent to which formal training or awareness of these complex provisions is required.”

15.5 A copy of this letter was sent to the Chair of the Local Government Association and the national police lead for child protection issues, Chief Constable Simon Bailey of the Norfolk Constabulary.

15.6 As I reported last year, many local authorities have first-class arrangements in place for the use of covert tactics, even if, as a matter of policy, they do not intend to deploy them: others do not. Where necessary arrangements to ensure compliance are not in place, I require a report from the Chief Executive after a given period, say six months, about how the inadequacies have been addressed, and indicating that a further inspection may have to be arranged. There have been, and will continue to be occasional inspection revisits. One such revisit will have taken place by the time this report is published. I should, however, highlight that the problem of the non-compliant local authority should be kept in perspective. These authorities very rarely use or attempt to use statutory powers, and the occasions when they have been in breach of the legislative provisions remain very rare indeed. The point, as one of my Inspectors helpfully paraphrased it, is that while they are vested with these significant powers they should remain “match fit”. The inspection process provides both an encouragement and a check that they are.

The Investigatory Powers Commissioner replaced the Surveillance Commissioner. The Investigatory Powers Commissioner, Sir Adrian Fulford’s Annual Report 2017 states:

4.37 Local authority guidance on surveillance does not always address how investigators should use social media or where they may need an authorisation. The 2018 revised Home Office code of practice for surveillance contains helpful advice local authorities can incorporate into their policy documents and training.

4.38 Our inspectors were particularly impressed by Durham Country Council, whose senior responsible officer commissioned a helpful audit across the organisation on the “Use of social media in Covert Investigations’, to evaluate and report their system is adequate and appropriate for this purpose. We commend this approach.

Foi Enquiries, Aberdeen City Council

2 Attachments

Dear Ms Graham Wood,

 

Information enquiry reference FOI-19-1345.

 

Thank you for your recent request for information, which we received on 7
October 2019.

 

The scheduled date for our response to your request for information is on
or before 4 November 2019.

 

Please do not hesitate to contact us should you have any queries in the
meantime.

 

Yours sincerely,

 

[1]ACC_Crest_for Tomina Egbuson | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College |Business Hub 6,  1^st Floor | Broad
Street | Aberdeen | AB10 1AB

 

Dial: 01224 522166

[2]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

 

 

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Foi Enquiries, Aberdeen City Council

1 Attachment

Dear Ms Graham Wood

 

Please accept our sincerest apologies that we have failed to respond to
your information request within the statutory 20 working days. 

 

We are endeavouring to ensure you receive a response within the next 5
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Yours sincerely,

 

[3]ACC_Crest_for Jennifer McDonald | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College |Business Hub 6,  1^st Floor| Broad
Street | Aberdeen | AB10 1AQ

 

Dial: 01224 522166

[4]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
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IMPORTANT NOTICE: This e-mail (including any attachment to it) is
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If you receive this email in error, notify the sender by reply email,
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Whilst we take reasonable precautions to ensure that our emails are free
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virus checking procedures. Unless related to Council business, the
opinions expressed in this email are those of the sender and they do not
necessarily constitute those of Aberdeen City Council. Unless we expressly
say otherwise in this email or its attachments, neither this email nor its
attachments create, form part of or vary any contractual or unilateral
obligation. Aberdeen City Council's incoming and outgoing email is subject
to regular monitoring.

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Foi Enquiries, Aberdeen City Council

5 Attachments

Dear Ms Graham Wood

 

Thank you for your information request of 7 October 2019 and please
accept our apologies for delay in providing the response to you.  Aberdeen
City Council (ACC) has completed the necessary search for the information
requested. Our response is now detailed below.

 

1. In 2016 the Rt Hon Lord Judge, then Chief Surveillance Commissioner,
wrote to all Local Authorities  regarding use of social media in
investigations. Please confirm whether you are aware you received this
letter and:

(a) Provide a copy of your response; (please confirm if you did not
respond)

 

Aberdeen City Council received a letter from the Office of Surveillance
Commissioners (OSC) dated 20 March 2017 regarding ‘Covert Surveillance of
Social Networking Sites’.  No response to the letter was
requested/required and so the Council did not respond.

 

We are unable to provide you with information on the response to Rt Hon
Lord Judge, then Chief Surveillance Commissioner Letter as it is not held
by ACC.  In order to comply with our obligations under the terms of
Section 17 of the FOISA, we hereby gives notice that this information is
not held by us. 

 

(b) Provide a copy of any internal audit relating to social media use
arising out of Rt Hon Lord Judge’s recommendations; (please confirm if you
did not conduct an internal audit and state whether any internal audit of
social media use has taken place since 2016).

 

Prior to the OSC letter, Aberdeen City Council conducted a desktop audit
in February - March 2017.  The desktop audit asked the Council’s functions
(Customer, Resources, Place, Governance, Operations and Commissioning) to
identify relevant departments who had investigative or enforcement roles
and would require training on RIP(S)A (Regulation of Investigatory Powers
(Scotland) Act 2000).  RIP(S)A training was provided to the identified
departments and social media was covered as part of the training.

 

The OSC’s Investigation Report dated 25 April 2017 is available on
Aberdeen City Council’s website under the Audit, Risk and Scrutiny
Committee’s meeting dated 26 September 2017, agenda item 11, attached as
appendix 1.  Please see provided link below.  

 

[1]https://committees.aberdeencity.gov.uk/i...

 

We are unable to provide you with information on any internal audit
relating to social media use arising out of Rt Hon Lord Judge’s
recommendations as it is not held by ACC.  In order to comply with our
obligations under the terms of Section 17 of the FOISA, we hereby gives
notice that this information is not held by us. 

 

 

(c) Provide a copy of your corporate policy on the use of social media in
investigations. (please confirm if you do not have one)

 

Aberdeen City Council’s Corporate protocol and procedure on Convert
Surveillance can be found on ACC’s website –

[2]https://committees.aberdeencity.gov.uk/d...

 

As the corporate policy on the use of social media in investigations is
otherwise accessible on ACC’s website at the link provided, it is exempt
from disclosure.  In order to comply with our obligations under the terms
of Section 16 of the FOISA, we hereby give notice that we are refusing
your request under the terms of Section 25(1) - Information Otherwise
Accessible - of the FOISA

 

 

(d) Please confirm whether a follow up audit was conducted by the
Surveillance Commissioner’s Office which was exclusively or partially
related to social media use in investigations by your Local Authority.

 

No follow up audit was conducted by the Surveillance Commissioner’s
Office. 

 

 

2. Does your Local Authority conduct overt and/or covert social media
intelligence in some or all of its work?

 

(a) If yes, please specify whether this includes profiling individuals,
conducting investigations, monitoring individuals, monitoring groups,
monitoring locations, gathering intelligence, for recruitment purposes.

 

Yes, we do both, Open source data can be used as an information gathering
tool.  For overt intelligence no authorisation is required under RIP(S)A. 

 

We are unable to provide you with information on use of overt social media
intelligence for profiling individuals, conducting investigations,
monitoring individuals, monitoring groups, monitoring locations, gathering
intelligence, for recruitment purposes as it is not held by ACC.  In order
to comply with our obligations under the terms of Section 17 of the FOISA,
we hereby gives notice that this information is not held by us. 

 

The use of covert surveillance is restricted to certain legal purposes;
crime prevention and detection, public health and public safety.

 

(b) If your Local Authority does conduct social media
intelligence/monitoring, please specify whether this includes both or
either overt or covert monitoring of social media.

Includes both

 

(c) If the Local Authority has conducted covert social media monitoring,
please confirm the number of RIPA warrants obtained in the last two years
for this purpose.

 

Aberdeen City Council have only had one authorisation for covert social
media in the past five years under RIP(S)A.  There were no warrants
obtained under RIPA.  RIPA is English legislation and RIP(S)A is the
equivalent in Scotland.  

 

We are unable to provide you with information on the number of RIPA
warrants obtained in the last two years as it is not held by ACC.  In
order to comply with our obligations under the terms of Section 17 of the
FOISA, we hereby gives notice that this information is not held by us. 

 

 

3. If the Local Authority conducts social media intelligence, please
provide a copy of any current guidance/policies/internal guidance/code of
practice or any other such written material used by/available to the local
authority or those working on behalf of the local authority to conduct
SOCMINT, the monitoring or accessing of information published on social
media that is either publicly available or requires additional access e.g.
to be friends with an individual, to have password and login details.

 

Please see attached ref: FOI-19-13445 Use of Social Media as an
Investigatory Tool dated March 2017.  The OSC confirm at paragraph 7.2 of
the report that the guidance on social media accords with the OSC
Procedures and Guidance.  The Council monitor case law to check the
information in the Council’s guidance remains up to date.

The Corporate Protocol and Procedure on Convert Surveillance is available
on ACC’s website

[3]https://committees.aberdeencity.gov.uk/d...

 

As part of the social media intelligence guidance Corporate Protocol and
Procedure on Convert Surveillance is otherwise accessible as part of
Corporate Protocol and Procedures on Covert Surveillance on ACC’s website
at the link provided, it is exempt from disclosure.  In order to comply
with our obligations under the terms of Section 16 of the FOISA, we hereby
give notice that we are refusing your request under the terms of Section
25(1) - Information Otherwise Accessible - of the FOISA.

 

 

4. If you conduct overt or covert social media intelligence relating to
social media platforms, please provide a copy of:

(a) Relevant [sections of the] privacy policy;

 

We are unable to provide you with information on privacy policy as it is
not held by ACC.  In order to comply with our obligations under the terms
of Section 17 of the FOISA, we hereby gives notice that this information
is not held by us

 

(b) the data protection impact assessment;

We are unable to provide you with information on the data protection
impact assessment as it is not held by ACC.  In order to comply with our
obligations under the terms of Section 17 of the FOISA, we hereby gives
notice that this information is not held by us. 

 

(c) privacy impact assessment;

 

We are unable to provide you with information on privacy impact assessment
as it is not held by ACC.  In order to comply with our obligations under
the terms of Section 17 of the FOISA, we hereby gives notice that this
information is not held by us. 

 

(d) equality and human rights impact assessment

 

We are unable to provide you with information on equality and human rights
impact assessment as it is not held by ACC.  In order to comply with our
obligations under the terms of Section 17 of the FOISA, we hereby gives
notice that this information is not held by us. 

 

(e) training materials for those conducting social media intelligence.

 

Please see attached training slide on social media intelligence ref:
FOI-19-1345Social Networking Sites Training Slide

 

The Corporate Protocol and Procedure on Convert Surveillance is available
on ACC’s website

[4]https://committees.aberdeencity.gov.uk/d...

 

As part of the training materials for those conducting social media
intelligence Corporate Protocol and Procedure on Convert Surveillance is
otherwise accessible ACC’s website on the link provided, it is exempt from
disclosure.  In order to comply with our obligations under the terms of
Section 16 of the FOISA, we hereby give notice that we are refusing your
request under the terms of Section 25(1) - Information Otherwise
Accessible - of the FOISA.

 

Any person who will be applying for or authorising a covert application is
required to undertake the mandatory RIP(S)A training.  The training covers
in detail the impact of surveillance in areas of data protection, human
rights law and the use of social media.  The training package provided by
Aberdeen City Council was subject to audit by OSC and commented on in the
OSC’s Inspection Report paragraph 6.4.  Please see ‘Using Social Media as
an Investigatory Tool’ attached for Question 3.

 

Please state if you do not have any of the above.

 

 

5. Please provide a copy of any other template/form/document currently
used (or to be used with the next three months) by the local authority or
fraud investigator (or team) in the conduct of social media monitoring

 

Please see attached ref : FOI-19-1345 ACC- Application for the Authority
to Carry Out Directed Surveillance and ref: FOI-19-1345 ACC - Application
For Authorisation for the use of a covert human intelligence source

Please see online - Corporate Protocol and Procedures on Covert
Surveillance appendix 2

[5]https://committees.aberdeencity.gov.uk/d...

 

The application requires the applicant to have completed the mandatory
RIP(S)A training prior to completing an application.  The information
required within the form is based on the publications from the Home Office
‘Covert Surveillance and Property Interference’ and ‘Covert Human
Intelligence Sources – Revised Code of Practice’. 

 

As part of any other template/form/document currently used by the local
authority in the conduct of social media monitoring is otherwise
accessible as part of Corporate Protocol and Procedures on Covert
Surveillance on ACC’s website at the link provided, it is exempt from
disclosure.  In order to comply with our obligations under the terms of
Section 16 of the FOISA, we hereby give notice that we are refusing your
request under the terms of Section 25(1) - Information Otherwise
Accessible - of the FOISA.

 

 

6. Please confirm whether or not your local authority has purchased or
uses software and/or hardware to conduct social network / social media
monitoring and/or in relation to sentiment analysis.

 

(a) If yes, please state the name of the company / provider.

 

We are unable to provide you with information on the name of the company /
provider of purchased or uses software and/or hardware to conduct social
network / social media monitoring as it is not held by ACC.  In order to
comply with our obligations under the terms of Section 17 of the FOISA, we
hereby gives notice that this information is not held by us. 

 

(b) If no, please state whether the local authority has developed internal
methods to conduct social media / social network monitoring.

 

Aberdeen City Council have not purchased software for the purposes of
social media monitoring.  Please see attached ref:  FOI-19-1345 Using
Social Media as an Investigatory Tool.

 

 

7. Please confirm, if not stated in the guidance (question 3), the policy
on deletion of data obtained from social networking sites.

 

Information is scheduled for deletion or destruction on a five-year
cycle.  On an annual basis information that is no longer within the
five-year retention period is securely destroyed. 

 

8. If no documents (question 3) exist, or if the following is not covered
in the documents which do exist, please explain:

   a. In what areas of the local authority's work is social media
monitoring used

 

Please see attached ref: FOI-19-1345 Use of Social Media as an
Investigatory Tool.  Please see online - Corporate Protocol and Procedures
on Covert Surveillance at
[6]https://committees.aberdeencity.gov.uk/d...

 

As part of what areas of the local authority's work is social media
monitoring used is otherwise accessible as part of Corporate Protocol and
Procedures on Covert Surveillance on ACC’s website at the link provided,
it is exempt from disclosure.  In order to comply with our obligations
under the terms of Section 16 of the FOISA, we hereby give notice that we
are refusing your request under the terms of Section 25(1) - Information
Otherwise Accessible - of the FOISA.

 

    b. What criteria must be satisfied in order for social media
monitoring to be carried out

 

Please see attached ref: FOI-19-1345 Use of Social Media as an
Investigatory Tool.  Please see online - Corporate Protocol and Procedures
on Covert Surveillance at
[7]https://committees.aberdeencity.gov.uk/d...

 

As part of what criteria must be satisfied in order for social media
monitoring to be carried out is otherwise accessible as part of Corporate
Protocol and Procedures on Covert Surveillance on ACC’s website at the
link provided, it is exempt from disclosure.  In order to comply with our
obligations under the terms of Section 16 of the FOISA, we hereby give
notice that we are refusing your request under the terms of Section 25(1)
- Information Otherwise Accessible - of the FOISA.

 

    c. Who must authorise the request to conduct social media monitoring

 

Please see attached ref: FOI-19-1345 Use of Social Media as an
Investigatory Tool.  Please see online - Corporate Protocol and Procedures
on Covert Surveillance at
[8]https://committees.aberdeencity.gov.uk/d...

 

As part of who must authorise the request to conduct social media
monitoring is otherwise accessible as part of Corporate Protocol and
Procedures on Covert Surveillance on ACC’s website at the link provided,
it is exempt from disclosure.  In order to comply with our obligations
under the terms of Section 16 of the FOISA, we hereby give notice that we
are refusing your request under the terms of Section 25(1) - Information
Otherwise Accessible - of the FOISA.

 

    d. What is the process for conducting social media monitoring

 

Please see attached ref: FOI-19-1345 Use of Social Media as an
Investigatory Tool.  Please see online - Corporate Protocol and Procedures
on Covert Surveillance at
[9]https://committees.aberdeencity.gov.uk/d...

 

As part of what is the process for conducting social media monitoring is
otherwise accessible as part of Corporate Protocol and Procedures on
Covert Surveillance on ACC’s website at the link provided, it is exempt
from disclosure.  In order to comply with our obligations under the terms
of Section 16 of the FOISA, we hereby give notice that we are refusing
your request under the terms of Section 25(1) - Information Otherwise
Accessible - of the FOISA.

 

    e. How long is data collected and retained?

 

Please see the response to question 7

 

    f. Is there any process for requesting deletion?

 

No

 

9. Are you able to state how regularly social media monitoring is used? If
so, please provide the figures.

 

No, the Council do not collect specific data relating to how regularly
social media monitoring is used

 

We are unable to provide you with information on how regularly social
media monitoring is used as it is not held by ACC.  In order to comply
with our obligations under the terms of Section 17 of the FOISA, we hereby
gives notice that this information is not held by us. 

 

INFORMATION ABOUT THE HANDLING OF YOUR REQUEST

 

We handled your request for information in accordance with the provisions
of the Freedom of Information (Scotland) Act 2002. Please refer to the
attached PDF for more information about your rights under FOISA.

 

We hope this helps with your request.

 

Yours sincerely,

 

[10]ACC_Crest_for Jennifer McDonald | Access to Information Officer
mac email
Aberdeen City Council | Access to Information Team |
Customer Feedback |Customer

Marischal College |Business Hub 6,  1^st Floor| Broad
Street | Aberdeen | AB10 1AQ

 

Dial: 01224 522166

[11]www.aberdeencity.gov.uk | Twitter: @AberdeenCC |
Facebook.com/AberdeenCC

 

 

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Dear Foi Enquiries,

Thank you for your response.

Yours sincerely,

Millie