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The subject of the message is: Freedom of Information request - Social Media Management Tool

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The date of the message is: Fri, 28 Oct 2022 10:15:46 +0100
The subject of the message is: Freedom of Information request - Social Media Management Tool

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The message identifier is: 1ooLSt-00AxBR-9d
The date of the message is: Fri, 28 Oct 2022 10:15:46 +0100
The subject of the message is: Freedom of Information request - Social Media Management Tool

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[Historic Royal Palaces request email]
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Dear Ms. Jones,    

I write in response to your email, dated 31 October for information under
the Freedom of Information Act 2000 (FOIA) about social media tools. 

Historic Royal Palaces (HRP) is a team of people who love and look after
the Tower of London, Hampton Court Palace, Kensington Palace, Kew Palace,
Banqueting House Whitehall and Hillsborough Castle.  We are a charity and
we depend on the support of our visitors, members, donors, sponsors and
volunteers to give the palaces a future, for everyone. 

Your request and our response are below:  

1.       Who is your social media management and monitoring tool
supplier? 

Falcon Social Media Management 

2.       Start date & duration of framework/contract with the supplier 

3.       Actual spend on this contract/framework (and any sub lots), from
the start of the contract to the current date 

Unfortunately, we are unable to provide you with this information because
it is covered by the exemption at section 43 (2) of the FOIA, which
exempts information if its disclosure would, or would be likely to,
prejudice or harm the commercial interests of any person. 

4.       Who is the senior officer (outside of procurement) responsible
for this contract? 

Unfortunately, we are unable to provide this information because it
constitutes personal data which is covered by the exemption at section
40(1) of the FOI Act.  Therefore, we will not disclose the contact details
of any employees or contractors related to this request. The job title of
the person ultimately responsible for HRP’s contracts is the Head of
Procurement 

You requested specific information regarding our suppliers and contract
types which is exempt under section 43 (2) of the FOIA.  We believe that
it would be inappropriate to disclose the information you have requested
given its commercially sensitive nature so we will be withholding this
information.  

Section 43(2) is a qualified exemption and we are required to conduct a
public interest test when applying any qualified exemption.  In applying
this exemption, we have had to balance the public interest in withholding
the information against the public interest in disclosure.  We accept that
there is a general public interest in openness and transparency.  However,
we also believe that disclosure of the information requested would be
prejudicial to the interests of our suppliers. Disclosure would reveal
competitive elements of their bids, which they would otherwise have no
expectation of sharing, and would inhibit fair competition. We also
believe that our own commercial interests would be damaged by disclosure. 
There would likely be a causal link between disclosing the information
requested and suppliers choosing not to bid for work with us due to them
not wanting their commercially sensitive information placed in the public
domain.  This would be detrimental to us and would potentially damage our
services and our finances, making it more difficult for us to act in our
charity's best interests.  It has therefore been decided that the balance
of the public interest lies clearly in favour of withholding the
information and the use of the section 43(2) exemption is appropriate. 

If you are a supplier and would like to be considered for future contract
opportunities with us, I recommend that you approach HRP in the normal
way. Please send your company details and information relating to the
goods and services your company provides to [1][email address] 

I do hope this answers your request. HRP has an internal review procedure.
If you are not satisfied with our response, you may request an internal
review by writing to The Head of Governance and Assurance via post (The
Head of Governance and Assurance, Chief Executive’s Office, Apt 39,
Hampton Court Palace, Surrey, KT8 9AU) or via email ([2][Historic Royal Palaces request email])
explaining your reasons for seeking a review. 

If you are then not satisfied with the outcome of the internal review, you
may then apply directly to the Information Commissioner for a decision: 

The Information Commissioner 

Wycliffe House 

Wilmslow 

Cheshire 

SK9 5AF 

[3]www.ico.org.uk  

Yours sincerely, 

Vanessa Hodge

VANESSA HODGE
Head of Records
Hampton Court Palace | Historic Royal Palaces | KT8 9AU
hrp.org.uk

══════════════════════════════════════════════════════════════════════════

Sent: 31 October 2022 21:27
To: FOI <[email address]>
Subject: Freedom of Information request - Social Media Management Tool
 
Dear Historic Royal Palaces,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the information requested below.

The details we require are:

1. Who is your social media management and monitoring tool supplier?

2. Start date & duration of framework/contract with the supplier

3. Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

4. Who is the senior officer (outside of procurement) responsible for this
contract?

Thank you for your help.

Yours faithfully,

Ellie Jones

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #912364 email]

Is [Historic Royal Palaces request email] the wrong address for Freedom of Information requests to
Historic Royal Palaces? If so, please contact us using this form:
[4]https://eur03.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://eur03.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
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[6]https://eur03.safelinks.protection.outlo...
[7]https://eur03.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Historic Royal Palaces is a registered charity (No 1068852),
correspondence details, Hampton Court Palace, Surrey KT8 9AU Historic
Royal Palaces Enterprises Ltd, a company registered in England (No
3418583) registered office Hampton Court Palace, Surrey KT8 9AU.

References

Visible links
1. mailto:[email address]
2. mailto:[Historic Royal Palaces request email]
3. http://www.ico.org.uk/
4. https://eur03.safelinks.protection.outlo...
5. https://eur03.safelinks.protection.outlo...
6. https://eur03.safelinks.protection.outlo...
7. https://eur03.safelinks.protection.outlo...

Dear Ms. Jones,    

I write in response to your email, dated 31 October for information under
the Freedom of Information Act 2000 (FOIA) about social media tools. 

Historic Royal Palaces (HRP) is a team of people who love and look after
the Tower of London, Hampton Court Palace, Kensington Palace, Kew Palace,
Banqueting House Whitehall and Hillsborough Castle.  We are a charity and
we depend on the support of our visitors, members, donors, sponsors and
volunteers to give the palaces a future, for everyone. 

Your request and our response are below:  

1.       Who is your social media management and monitoring tool
supplier? 

Falcon Social Media Management 

2.       Start date & duration of framework/contract with the supplier 

3.       Actual spend on this contract/framework (and any sub lots), from
the start of the contract to the current date 

Unfortunately, we are unable to provide you with this information because
it is covered by the exemption at section 43 (2) of the FOIA, which
exempts information if its disclosure would, or would be likely to,
prejudice or harm the commercial interests of any person. 

4.       Who is the senior officer (outside of procurement) responsible
for this contract? 

Unfortunately, we are unable to provide this information because it
constitutes personal data which is covered by the exemption at section
40(1) of the FOI Act.  Therefore, we will not disclose the contact details
of any employees or contractors related to this request. The job title of
the person ultimately responsible for HRP’s contracts is the Head of
Procurement 

You requested specific information regarding our suppliers and contract
types which is exempt under section 43 (2) of the FOIA.  We believe that
it would be inappropriate to disclose the information you have requested
given its commercially sensitive nature so we will be withholding this
information.  

Section 43(2) is a qualified exemption and we are required to conduct a
public interest test when applying any qualified exemption.  In applying
this exemption, we have had to balance the public interest in withholding
the information against the public interest in disclosure.  We accept that
there is a general public interest in openness and transparency.  However,
we also believe that disclosure of the information requested would be
prejudicial to the interests of our suppliers. Disclosure would reveal
competitive elements of their bids, which they would otherwise have no
expectation of sharing, and would inhibit fair competition. We also
believe that our own commercial interests would be damaged by
disclosure.  There would likely be a causal link between disclosing the
information requested and suppliers choosing not to bid for work with us
due to them not wanting their commercially sensitive information placed in
the public domain.  This would be detrimental to us and would potentially
damage our services and our finances, making it more difficult for us to
act in our charity's best interests.  It has therefore been decided that
the balance of the public interest lies clearly in favour of withholding
the information and the use of the section 43(2) exemption is
appropriate. 

If you are a supplier and would like to be considered for future contract
opportunities with us, I recommend that you approach HRP in the normal
way. Please send your company details and information relating to the
goods and services your company provides to [1][email address] 

I do hope this answers your request. HRP has an internal review procedure.
If you are not satisfied with our response, you may request an internal
review by writing to The Head of Governance and Assurance via post (The
Head of Governance and Assurance, Chief Executive’s Office, Apt 39,
Hampton Court Palace, Surrey, KT8 9AU) or via email ([2][Historic Royal Palaces request email])
explaining your reasons for seeking a review. 

If you are then not satisfied with the outcome of the internal review, you
may then apply directly to the Information Commissioner for a decision: 

The Information Commissioner 

Wycliffe House 

Wilmslow 

Cheshire 

SK9 5AF 

[3]www.ico.org.uk  

Yours sincerely, 

Vanessa Hodge

VANESSA HODGE
Head of Records
Hampton Court Palace | Historic Royal Palaces | KT8 9AU
hrp.org.uk

══════════════════════════════════════════════════════════════════════════

From: Ellie Jones <[FOI #912364 email]>
Sent: 28 October 2022 09:15
To: FOI <[email address]>
Subject: Freedom of Information request - Social Media Management Tool
 
Dear Historic Royal Palaces,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the information requested below.

The details we require are:

1. Who is your social media management and monitoring tool supplier?

2. Start date & duration of framework/contract with the supplier

3. Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date

4. Who is the senior officer (outside of procurement) responsible for this
contract?

Thank you for your help.

Yours faithfully,

Ellie Jones

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #912364 email]

Is [Historic Royal Palaces request email] the wrong address for Freedom of Information requests to
Historic Royal Palaces? If so, please contact us using this form:
[4]https://eur03.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://eur03.safelinks.protection.outlo...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://eur03.safelinks.protection.outlo...
[7]https://eur03.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Historic Royal Palaces is a registered charity (No 1068852),
correspondence details, Hampton Court Palace, Surrey KT8 9AU Historic
Royal Palaces Enterprises Ltd, a company registered in England (No
3418583) registered office Hampton Court Palace, Surrey KT8 9AU.

References

Visible links
1. mailto:[email address]
2. mailto:[Historic Royal Palaces request email]
3. http://www.ico.org.uk/
4. https://eur03.safelinks.protection.outlo...
5. https://eur03.safelinks.protection.outlo...
6. https://eur03.safelinks.protection.outlo...
7. https://eur03.safelinks.protection.outlo...