Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

 

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

Dear David Campbell

 

Freedom of information request - FOI/9570

 

Subject: FOI - Social Media Management Platforms and Tools

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

 

Croydon Digital Services

Assistant Chief Executive Directorate

 

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

 

Dear David Campbell

Request FOI/9570

Further to your request received on 20/03/2024, I confirm that the Council
has now considered your request under the Freedom of Information Act
2000. For ease of reference, I will now address each of your questions in
turn.

1) Do you use a Social Media Management platform?

Yes

2) If so, what tools do you use?

Hootsuite

3) What is your annual spend on a Social Media Management tool?

£0 – we use a free package

4) What dates does your contract with your current supplier end (month &
year)?

See above – it’s a free package

5) Do you use a tool for Social Listening and/or a Media Monitoring
platform?

No

6) If so, what tools do you use?

N/A

7) What is your annual spend on a tool for Social Listening and/or a Media
Monitoring platform?

N//A

8) What dates does your contract with your current supplier end (month &
year)?

N/A

9) Who is the senior person responsible for managing these contracts?

The head of communications and engagement

 

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

 

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act, you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

 

Email:        [2][Croydon Borough Council request email]

 

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

8 Mint Walk

Croydon, CR0 1EA

 

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

 

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

 

Yours sincerely,

 

Information Team

Croydon Digital Services

Assistant Chief Executive Directorate

Bernard Wetherill House,

Mint Walk,

Croydon,

CR0 1EA

 

 

[3][Croydon Borough Council request email]

[4][email address]

 

References

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1. https://croydon.disclosure-log.co.uk/
2. mailto:[Croydon Borough Council request email]
3. mailto:[Croydon Borough Council request email]
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