Social Media Management and Listening
Dear Devon County Council,
I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.
The details we require are:
1) Do you use a social listening platform?
2) If so, what tools do you use?
3) How much do you spend annually on a social listening tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the budget holder for these contracts?
Thank you for your assistance.
Yours faithfully,
Ellie Jones
Dear Ellie Jones
Freedom of Information Act 2000
Reference: 15801980
Thank you for your request. It will be handled in accordance with your
rights under the above legislation and the Council’s Environmental
Information Regulations and Freedom of Information Request Handling
Policy.
Under the above you are entitled to be informed if we hold the information
or not, and if so, to have it provided to you within 20 working days from
the date of receipt, subject to any exemptions. If an exemption applies,
we will inform you unless that would reveal information that would itself
otherwise be exempt. We will also give you details of how you may appeal
our decision.
The Council will aim to provide a response to your request as soon as
possible. However, please note that due to an increase in the number of
requests that we are receiving and the resulting backlog of work, we are
currently unable to guarantee that we will respond to your request within
the specified timeframe. However, we will keep in contact to update you on
your request.
[1]Privacy notice for information requests - Devon County Council
We hope this information is of assistance to you.
Yours faithfully
Access to Information Team
01392 380100
[2]www.devon.gov.uk
Room 170, County Hall, Exeter, Devon, EX2 4QD
[3]Email disclaimer - Devon County Council
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Dear Ellie Jones,
Freedom of Information Act 2000
Reference 15801980
We write further to your request for information under the Freedom of
Information Act 2000.
You can find Devon County Council’s response in this [1]Social Listening
Platform and Media Monitoring Platform post on our disclosure log.
Please note that Devon County Council now publishes most Freedom of
Information and Environmental Information Regulations request responses on
its disclosure log. Details of previous responses are available on
our [2]disclosure log. The Council requests that members of the public
make use of its disclosure log search facility before making a Freedom of
Information or Environmental Information Regulations request, as it is
possible that the information sought, may have been disclosed in response
to a prior request.
If you are unhappy with the response you have received, please
email [3][email address] with your concerns. If your
complaint is not resolved to your complete satisfaction, you will have the
right to refer the matter to the [4]Information Commissioner’s Office.
We hope this information is of assistance to you.
Yours sincerely
Access to Information Team
01392 380100
[5]www.devon.gov.uk
Room 170, County Hall, Exeter, Devon, EX2 4QD
[6]Email disclaimer - Devon County Council
Re-use of information
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Use for Direct Marketing purposes is
prohibited. Any other re-use, for example commercial publication, would
require the permission of the copyright holder. Most documents supplied by
Devon County Council will have been produced by local officials and will
be our copyright. If you would like to re-use any of the information which
has been supplied to you, please contact us. Information you receive which
is not subject to our copyright continues to be protected by the copyright
of the person, or organisation, from which the information originated. You
must ensure that you gain their permission before reproducing any
information.
Access to Information Team
01392 380100
[7]www.devon.gov.uk
[8]Devon County Council logo - words and leaves
Room 170, County Hall, Exeter, Devon, EX2 4QD
[9]Email disclaimer - Devon County Council
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5. http://www.devon.gov.uk/
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