Thank you for your enquiry under the Freedom of Information Act. We
acknowledge receipt of your email and will respond within 20 working days
with your response. Or alternatively, will be in touch to seek further
clarification from you about the information you require. 
You can find out more information about the Royal College of Arts in our
[1]Guide to published information. 
Yours sincerely,
Data Protection, Records and Information Officer

E: foi[2]@rca.ac.uk
[3]www.rca.ac.uk
[4]twitter.com/rca
[5]facebook.com/rca.london

Mailing address: Royal College of Art, Kensington Gore, London, SW7 2EU

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--
Data Protection, Records and Information Officer

E: [7][Royal College of Art request email]
[8]www.rca.ac.uk
[9]twitter.com/rca
[10]facebook.com/rca.london

Mailing address: Royal College of Art, Kensington Gore, London, SW7 2EU

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References

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7. mailto:[Royal College of Art request email]
8. https://www.rca.ac.uk/
9. https://twitter.com/rca
10. https://facebook.com/rca.london

Dear Ellie, 

On 05 July 2023 you submitted the following request for information to the
Royal College of Art, please find our response below. 

1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring
tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?

Our response:

1. Yes

2. Sprout Social

3. This information is withheld under s.43 of the FOI Act as it's release
would prejudice commercial interests of relevant parties.

4. June 2024

5. Yes, we use social media monitoring to capture sector conversations. No
individual accounts are monitored using this software.

6. Sprout Social

7.This information is withheld under s.43 of the FOI Act as it's release
would prejudice commercial interests of relevant parties.

8. June 2024

9. This information is withheld under s.40 of the FOI Act as it
constitutes personal data.

If you are unhappy with the way your request has been handled, you may
make a complaint by writing to [1][Royal College of Art request email]. Your complaint will be
considered by an adjudicator who was not involved in the original
consideration of your request.

If you are not content with the outcome of your complaint, you may then
contact the Information Commissioner’s Office: Information Commissioner,
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Kind regards,

The FOI Team

Data Protection, Records and Information Officer

E: [2][Royal College of Art request email]
[3]www.rca.ac.uk
[4]twitter.com/rca
[5]facebook.com/rca.london

Mailing address: Royal College of Art, Kensington Gore, London, SW7 2EU

[6]logo

References

Visible links
1. mailto:[Royal College of Art request email]
2. mailto:[Royal College of Art request email]
3. https://www.rca.ac.uk/
4. https://twitter.com/rca
5. https://facebook.com/rca.london