Thank you for contacting NHS South West London Integrated Care Board.

We will now pass on your query to the most appropriate person and/or team
to respond to you. This will be done during 9am - 5pm, Monday to Friday
or, outside of these times, the next working day.

NHS South West London Integrated Care Board.

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

This email has been scanned for viruses and malware, and may have been
automatically archived by Mimecast, a leader in email security and cyber
resilience. Mimecast integrates email defenses with brand protection,
security awareness training, web security, compliance and other essential
capabilities. Mimecast helps protect large and small organizations from
malicious activity, human error and technology failure; and to lead the
movement toward building a more resilient world. To find out more, visit
our website.

Dear Ms Jones,

Thank you for your recent request for information received on 1 November
2023. We are currently processing the request detailed below for you:

FOI.23.SWL592

Dear NHS South West London Integrated Care Board,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the information requested below.

The details we require are:

1) Do you use a social media management platform?

2) If so, what tools do you use?

3) How much do you spend annually on a Social media management tool?

4) Which month & year does your contract with your supplier end?

5)Do you use a social listening / media monitoring platform?

6) If so, what tools do you use?

7) How much do you spend annually on a social listening / media monitoring
tool?

8) Which month & year does your contract with your supplier end?

9) Who is the senior officer in charge of these contracts?

Regulation 5(2) of the Freedom of Information and Data Protection
(Appropriate Limit and Fees) Regulations 2004 makes specific procedural
provision for the handling of cases that are received from the same
applicant, on a similar theme, within a short space of time.

This provision was made specifically to reduce the burden and cost on
public authorities. As such, your request of 1 November regarding social
media management will be amalgamated with your other request and processed
under the single reference number detailed above. The response will be on
behalf of the Integrated Care Board and Integrated Care Partnership.

Yours sincerely,

IG and FOI Team

South West London Integrated Care Board

[1][South West London Integrated Care Partnership request email]

════════════════════════════════════════════════════════════════════════

From: Ellie Jones <[2][FOI #1043012 email]>
Sent: Wednesday, November 1, 2023 11:26 AM
To: Hello <[3][email address]>
Subject: Freedom of Information request - Social Media Management and
Listening

Dear South West London Integrated Care Partnership,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the information requested below.

The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring
tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?

Thank you for your assistance.

Yours faithfully,

Ellie Jones

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #1043012 email]

Is [5][email address] the wrong address for Freedom of Information
requests to South West London Integrated Care Partnership? If so, please
contact us using this form:
[6]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...
[9]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections