Social Media Management and Listening
Dear North West London Integrated Care Partnership,
I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.
The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?
Thank you for your assistance.
Yours faithfully,
Ellie Jones
Dear Ellie Jones,
Thank you for your information request sent to NHS North West London
Integrated Care Partnership regarding social media management. The
Partnership is not a separate NHS entity but forms part of the Integrated
Care System. The NW London Integrated Care Board is the formal NHS
organisation and its details are below.
1) Do you use a social media management platform?
Currently setting up Social Pilot.
2) If so, what tools do you use?
Will be Social Pilot (to cover 4 social media platforms).
3) How much do you spend annually on a Social media management
tool?
Still being set.
4) Which month & year does your contract with your supplier end?
Still being set.
5) Do you use a social listening / media monitoring platform?
No
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media
monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?
Director of Communications & Engagement.
If you are dissatisfied with your response or how it has been handled you
can request a review by emailing [1][North West London Integrated Care Partnership request email]. Please state your
complaint or dissatisfaction and the matter will be reviewed. The outcome
would be reported back to you. Where you feel your request has still not
been dealt with properly, you can refer your complaint to the Information
Commissioner by writing to: The Information Commissioner, Wycliffe House,
Water Lane, Wilmslow SK9 5AF which can investigate the matter.
Further information on the Freedom of Information Act is available at:
[2]http://www.ico.org.uk.
Regards
Communicaitons & Engagement Team
NHS North West London
[3][North West London Integrated Care Partnership request email]
15 Marylebone Road, London NW1 5JD
[4]www.nwlondonicb.nhs.uk
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