Social Media Management and Listening

Ellie Jones made this Freedom of Information request to Richmond upon Thames Borough Council as part of a batch sent to 155 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Ellie Jones
Delivered

Dear Richmond upon Thames Borough Council,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?

Thank you for your assistance.

Yours faithfully,

Ellie Jones

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Request for Information – LBR-FOI-03126 – Social Media

 

Thank you for your request for information received on 24 October 2023.

 

We aim to respond to you within 20 working days.

 

Regards

 

FOI and DPA Officer

[email address]

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Wandsworth Councils are monitored and may be subsequently disclosed to
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Request for Information - LBR-FOI-03126 - Social Media

 

I refer to your request for information received on 24 October 2023. 
Please see the information below in response to your request: -

 

Your Request:

 

The details we require are:

1) Do you use a social media management platform?

2) If so, what tools do you use?

3) How much do you spend annually on a Social media management tool?

4) Which month & year does your contract with your supplier end?

5)Do you use a social listening / media monitoring platform?

6) If so, what tools do you use?

7) How much do you spend annually on a social listening / media monitoring
tool?

8) Which month & year does your contract with your supplier end?

9) Who is the senior officer in charge of these contracts?

 

Our Response:

 

 The details we require are:

 1. Do you use a social media management platform?

Yes.

 2. If so, what tools do you use?

Orlo.

 3. How much do you spend annually on a Social media management tool?

£9,140.40 for 13 users, 11 accounts.

 4. Which month & year does your contract with your supplier end?

27 August 2024.

 5. Do you use a social listening / media monitoring platform?

We use the social media listening functionality provided in our standard
Orlo package.

 6. If so, what tools do you use?

Orlo.

 7. How much do you spend annually on a social listening / media
monitoring tool?

N/A

 8. Which month & year does your contract with your supplier end?

27 August 2024

 9. Who is the senior officer in charge of these contracts?

Lynette Dixon, Digital Communications Manager

 

 

If you do not understand the information provided or wish to discuss
anything further, please feel free to contact us.

 

Please note, all material provided by the Council in response to your
request for information is for your personal, non-commercial use. The
Council reserves all rights in the copyright of the information provided. 
Any unauthorised copying or adaptation of the information without express
written confirmation from The Council may constitute an infringement of
copyright. Any intention to re-use this information commercially may
require consent.  Please forward any requests for re-use of information to
the FOI officer.

 

If you are dissatisfied with the information provided in relation to your
request, you may make representations to the Information and Transparency
Manager.  Any such request for an internal review should be made within 40
days from today's date.  Correspondence should be addressed to:

[email address]

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a decision
at: [2]https://ico.org.uk/global/contact-us/

 

Regards,

 

FOI and DPA Officer

[email address]

 

 

IMPORTANT:
This email and any of its attachments are intended solely for the use of
the individual or entity to whom they are addressed. If you have received
this message in error you must not print, copy, use or disclose the
contents to anyone. Please also delete it from your system and inform the
sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
authorised third parties, in accordance with relevant legislation.

References

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2. https://ico.org.uk/global/contact-us/

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