Social Media Management and Listening

Ellie Jones made this Freedom of Information request to Great Yarmouth Borough Council as part of a batch sent to 155 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Great Yarmouth Borough Council,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?

Thank you for your assistance.

Yours faithfully,

Ellie Jones

Freedom of Information, Great Yarmouth Borough Council

Thank you for your email. Your request has been passed to the Corporate
Services Team who will review your request and a response will be sent to
you within 20 Working Days.

 

Please note that this email has been automatically generated and should
not be replied to.

 

You can review our Freedom of Information Policy here :-
https://www.great-yarmouth.gov.uk/foi

 

Kind Regards,

 

Corporate Services.

Freedom of Information, Great Yarmouth Borough Council

6 Attachments

Dear   Ellie ,

Thank you for submitting your FOI Request. We can confirm we have received
details, the reference number is FOI-2324-440.

The response time for an FOI request is 20 working days.

Kind regards,

Andrea

Andrea Krout
Democratic Service Officer
Corporate Services
Legal and Governance
Great Yarmouth Borough Council
Email: [1][Great Yarmouth Borough Council request email]
[2]www.great-yarmouth.gov.uk
Telephone: 01493846287

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Freedom of Information, Great Yarmouth Borough Council

6 Attachments

Dear  Ellie,

 

 

FREEDOM OF INFORMATION ACT 2000 – INFORMATION REQUEST – FOI-2324-440 
Social Media Management and Listening

 

Your request for information has now been considered and this email acts
as a partial refusal. The information we can provide is requested is below
(in blue):

 

1) Do you use a social media management platform?

Yes

2) If so, what tools do you use?

Hootsuite

3) How much do you spend annually on a Social media management tool?

£561.60

4) Which month & year does your contract with your supplier end?

January 2024

5)Do you use a social listening / media monitoring platform?

Yes

6) If so, what tools do you use?

Vuelio

7) How much do you spend annually on a social listening / media monitoring
tool?

£4,830

8) Which month & year does your contract with your supplier end?

August 2024

9) Who is the senior officer in charge of these contracts?

Communications and Media Manager - We only disclose contact details of our
senior management team. Please see our website via the following   link: 
[1]https://www.great-yarmouth.gov.uk/manage... . Personal
details are exempt under Sec 40 Freedom of Information Act 2000.

 

Sec 40 Freedom of Information Act 2000

(1)Any information to which a request for information relates is exempt
information if it constitutes personal data of which the applicant is the
data subject.

(2)Any information to which a request for information relates is also
exempt information if—

(a)it constitutes personal data which does not fall within subsection (1),

 

Further information relating to this exemption can be found
here [2]Freedom of Information Act 2000 (legislation.gov.uk)

 

The answers supplied in response to your request are for your personal
use.  They are copyright of Great Yarmouth Borough Council and may not be
copied, distributed, published or exploited for commercial purposes or
financial gain without the explicit written consent of Great Yarmouth
Borough Council.

 

Should you have any queries regarding the information provided, please do
not hesitate to contact us.  You have the right of appeal through the
Council’s internal complaints procedure by setting out the grounds of your
appeal in writing to the email address below addressed to the attention of
the Corporate Services Manager.

 

Yours sincerely

Andrea Krout
Democratic Service Officer
Corporate Services
Legal and Governance
Great Yarmouth Borough Council
Email: [3][Great Yarmouth Borough Council request email]
[4]www.great-yarmouth.gov.uk
Telephone: 01493846287

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To read our email disclaimer visit here: 
[10]www.great-yarmouth.gov.uk/email-disclaimer

 

 

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