Social Media Management and Listening

The request was successful.

Dear Vale of White Horse District Council,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?

Thank you for your assistance.

Yours faithfully,

Ellie Jones

FOI Vale, Vale of White Horse District Council

Dear Ellie Jones

Thank you for your Freedom of Information request, which was received by
Vale of White Horse District Council on 11 September 2023.

Please accept this email as confirmation that your request has been
received and is being considered by the relevant department and that a
response will be sent to you within 20 working days, subject to the
information not being exempt and subject to any need for clarification.

The deadline for this will be 9 October 2023

The reference number for this request is Vale 23/515

I trust that this email is sufficient to assure you that your request is
being dealt with. However, should you have any queries in the meantime,
please do not hesitate to contact the FOI team at [1][Vale of White Horse
District Council request email]

Kind regards

Information Governance Team

Legal & Democratic Services

Vale of White Horse District Council

[2]www.whitehorsedc.gov.uk

We’ve moved – our address is now:

Abbey House
Abbey Close
Abingdon
OX14 3JE

Please update your records.

To find out more about how the council holds, uses and stores your
personal data, please click on the link below

[3]Vale of White Horse District Council

show quoted sections

Truman, Peter,

Dear Ellie Jones,

Thank you for your Freedom of Information requests, which were received by
both South Oxfordshire District Council and Vale of White Horse District
Council, logged under FOI 23/622 South and 23/515 Vale. Please note that
the two councils operate as a shared service hence this joint response.

Under Section 1 of the Freedom of Information Act 2000 (the 2000 Act) you
are entitled to be informed in writing whether the council holds the
information specified in your request and, if that is the case, to have
that information communicated to you unless any of the statutory
exemptions apply. I have considered your request and can confirm we do
hold some of the information asked and I do not believe any of the
statutory exemptions apply to your request. Please find below the
information you requested (where available):

1) Do you use a social media management platform? no

2) If so, what tools do you use? n/a

3) How much do you spend annually on a Social media management tool? n/a

4) Which month & year does your contract with your supplier end? n/a

5)Do you use a social listening / media monitoring platform? no

6) If so, what tools do you use? n/a

7) How much do you spend annually on a social listening / media monitoring
tool? n/a

8) Which month & year does your contract with your supplier end? n/a

9) Who is the senior officer in charge of these contracts? n/a

Please treat this as the councils’ formal response under the 2000 Act.  If
you are not satisfied with the decision I have made in response to your
request, you can make a request for an internal review by emailing
[1][email address] and [2][Vale of White Horse District Council request
email]  within 40 working days from the date we issued our response. If
you remain dissatisfied after following that procedure, you have the right
under Section 50 of the 2000 Act to complain to the Information
Commissioner if you feel the council has not dealt with your request
properly. You can contact the Commissioner at Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF (telephone number: 0303 123 1113). You can also
find further information at [3]www.ico.org.uk.

Kind regards,

Peter Truman

Lead Communications Officer - Digital

Corporate Services

South Oxfordshire and Vale of White Horse District Councils

07510 921700

References

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1. mailto:[email%20address]
2. mailto:[vale%20of%20white%20horse%20district%20council%20request%20email]
3. http://www.ico.org.uk/