Social Media Management and Listening
Dear Tendring District Council,
I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.
The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?
Thank you for your assistance.
Yours faithfully,
Ellie Jones
Thank you for your request for information. I can confirm that your
enquiry is receiving attention.
In accordance with the provisions of the Freedom of Information Act 2000
you should receive a comprehensive reply to your request within 20 working
days from receipt of your enquiry.
In certain circumstances, a fee may be payable for determining, locating,
retrieving and extracting information and/or the cost for disbursements
such as photocopying and postage. If this applies, a Fees Notice will be
issued to you with details of any costs involved in advance and you will
be required to pay this before I can proceed to deal with your request.
Further information about your rights is also available from the
Information Commissioner at: Information Commissioner's Office, Wycliffe
House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113,
[1]www.ico.gov.uk.
Kind regards,
Moustafa Neamatalla
On behalf of Corporate Information Manager
Corporate Services
Tendring District Council
Phone: 01255 686063
E-mail: [2][Tendring District Council request email]
[3]www.tendringdc.gov.uk
Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex
CO15 1SE
Dear Ellie,
Further to your request for information regarding Social Media Management,
which was received on 11/09/23, please see below the answers to your
enquiry.
1. Do you use a social media management platform?
Answer – Yes
1. If so, what tools do you use?
Answer - Meta Business Suite
1. How much do you spend annually on a Social media management tool?
Answer - £0
1. Which month & year does your contract with your supplier end?
Answer - N/A – platform is a free-to-use online platform
1. Do you use a social listening / media monitoring platform?
Answer – No
1. If so, what tools do you use?
Answer - N/A
1. How much do you spend annually on a social listening / media
monitoring tool?
Answer - N/A
1. Which month & year does your contract with your supplier end?
Answer - N/A
1. Who is the senior officer in charge of these contracts?
Answer - N/A
I hope this information is of assistance to you. If you have any other
queries about this matter then please contact the Corporate Information
Manager at [1][email address].
Right to Internal Review:
If you are dissatisfied with your FOI response or with the way your
request has been handled under the Freedom of Information Act, you have
the right to ask for your request to be independently reviewed. Internal
review requests should be made within 40 working days of the initial
response. You should set out your representations in writing explaining
why you are dissatisfied with this response or the way your request has
been handled and send to [2][email address].
Alternatively, you can post a request for an internal review to Mrs L
Trembath, Corporate Services, Town Hall, Station Road, Clacton-on-Sea,
Essex CO15 1SE. You will be notified of the outcome of the review as soon
as possible and in any event within 20 working days from receipt of your
representations.
Appeal:
If you should still remain dissatisfied following the outcome of the
review, you may apply to the Information Commissioner for a decision by
writing to:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow
SK9 5AF
Telephone: 0303 123 1113, [3]www.ico.gov.uk.
Further information about your rights is also available from the
Information Commissioner at: Information Commissioner's Office, Wycliffe
House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113,
[4]www.ico.gov.uk .
Kind regards,
Moustafa Neamatalla
On behalf of Corporate Information Manager
Corporate Services
Tendring District Council
Phone: 01255 686063
E-mail: [5][Tendring District Council request email]
[6]www.tendringdc.gov.uk
Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex
CO15 1SE
_____________________________________________
From: Corporate Information Manager
<[email address]>
Sent: Monday, September 11, 2023 4:19 PM
To: 'Ellie Jones' <[FOI #1024631 email]>
Subject: RE: FOI Acknowledgement - [Ref:#2023-574] - Social Media
Management and Listening
Thank you for your request for information. I can confirm that your
enquiry is receiving attention.
In accordance with the provisions of the Freedom of Information Act 2000
you should receive a comprehensive reply to your request within 20 working
days from receipt of your enquiry.
In certain circumstances, a fee may be payable for determining, locating,
retrieving and extracting information and/or the cost for disbursements
such as photocopying and postage. If this applies, a Fees Notice will be
issued to you with details of any costs involved in advance and you will
be required to pay this before I can proceed to deal with your request.
Further information about your rights is also available from the
Information Commissioner at: Information Commissioner's Office, Wycliffe
House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113,
[7]www.ico.gov.uk.
Kind regards,
Moustafa Neamatalla
On behalf of Corporate Information Manager
Corporate Services
Tendring District Council
Phone: 01255 686063
E-mail: [8][Tendring District Council request email]
[9]www.tendringdc.gov.uk
Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex
CO15 1SE
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