Social Media Management and Listening
Dear Greenwich Borough Council,
I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.
The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?
Thank you for your assistance.
Yours faithfully,
Ellie Jones
Dear Ms Jones,
FOI request: FOI-463
Thank you for your request dated 11/09/2023
Your request will be answered by 09/10/2023
If you have any queries about this request, please contact me, quoting the
reference number above.
Yours sincerely,
David White
Head of Information, Safety and Community Services
Directorate of Communities, Environment and Central
Royal Borough of Greenwich
* 3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ
8 [1]www.royalgreenwich.gov.uk
ü Please consider the environment before printing this email
Dear Ms Jones,
Freedom of Information request: FOI-463
Thank you for your request dated 11/09/23.
Our response is as follows:
1) Do you use a social media management platform?
Yes
2) If so, what tools do you use?
AgoraPulse
3) How much do you spend annually on a Social media management tool?
11,700 euros
4) Which month & year does your contract with your supplier end?
May 2024
5)Do you use a social listening / media monitoring platform?
Yes
6) If so, what tools do you use?
Gokana (Cision)
7) How much do you spend annually on a social listening / media monitoring
tool?
£834.00
8) Which month & year does your contract with your supplier end?
31-Dec-23
9) Who is the senior officer in charge of these contracts?
Communications and Engagements Officer
If you have any queries about this correspondence, please contact me,
quoting the reference number above.
If you are not satisfied with our response to your request, you can ask
for an Internal Review. Internal review requests must be submitted within
two months of the date of receipt of the response to your original
request. If you wish to do this, please contact us in writing, setting
out why you are dissatisfied.
If you are not satisfied with the outcome of the Internal Review, you may
apply directly to the Information Commissioner (ICO) for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
Internal Review procedure provided by the Council. You can contact the ICO
by emailing [1][email address], or by post at Customer Contact,
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
SK9 5AF.
Yours sincerely,
David White
Head of Information, Safety and Community Services
Directorate of Communities, Environment and Central
Royal Borough of Greenwich
* 3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ
8 [2]www.royalgreenwich.gov.uk
ü Please consider the environment before printing this email
From: foi <[Greenwich Borough Council request email]>
Sent: 11 September 2023 13:38
To: 'Ellie Jones' <[FOI #1024531 email]>
Cc: foi <[Greenwich Borough Council request email]>
Subject: FOI-463: Freedom of Information request - Social Media Management
and Listening
Dear Ms Jones,
FOI request: FOI-463
Thank you for your request dated 11/09/2023
Your request will be answered by 09/10/2023
If you have any queries about this request, please contact me, quoting the
reference number above.
Yours sincerely,
David White
Head of Information, Safety and Community Services
Directorate of Communities, Environment and Central
Royal Borough of Greenwich
* 3^rd Floor, The Woolwich Centre, 35 Wellington Street, London, SE18
6HQ
8 [3]www.royalgreenwich.gov.uk
ü Please consider the environment before printing this email
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