Social Media Management and Listening

Ellie Jones made this Freedom of Information request to Mersey Care NHS Foundation Trust as part of a batch sent to 145 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Mersey Care NHS Foundation Trust,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.
The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?

Thank you for your assistance.

Yours faithfully,

Ellie Jones

FOI (MCT), Mersey Care NHS Foundation Trust

Dear Ellie,

Thank you for your recent Freedom of Information request which has been received and a response is being co-ordinated. Your reference number is FOI 23-333.

The Freedom of Information Act 2000 allows 20 working days for the Trust to respond and the deadline for your request is 03/08/2023. In certain cases, the Act allows for an extension to this deadline. We will notify you as soon as possible if there is a need to extend the time limit.

The Trust has a statutory duty to provide advice and assistance to applicants. If you have any questions now or during the processing of your request, please email us at [email address], quoting the reference number above.

Regards,

Catherine Draper
Information Governance Office
Information Governance Team
Mersey Care NHS Foundation Trust

[email address]
www.merseycare.nhs.uk

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FOI (MCT), Mersey Care NHS Foundation Trust

1 Attachment

Dear Ellie,

Thank you for your recent request under the Freedom of Information Act 2000. Please find attached the Trust’s response.

We would be grateful if you would provide feedback about your experience contacting the Trust and ask that you complete our short service satisfaction questionnaire, which is available at: https://www.surveymonkey.co.uk/r/X3VQY5J.

Thank you.

Regards,

Catherine Draper
Information Governance Office
Information Governance Team
Mersey Care NHS Foundation Trust

[email address]
www.merseycare.nhs.uk

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