Social Media Management and Listening
Dear North West Anglia NHS Foundation Trust,
I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.
The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?
Thank you for your assistance.
Yours faithfully,
Ellie Jones
Dear Ellie
Reference Number FOI 2023 - 638
Thank you for your request for information about North West Anglia NHS
Foundation Trust.
We anticipate being able to respond within the specified timescale.
In the meantime if you have any questions regarding this request please
contact us directly quoting the reference number above.
North West Anglia NHS Foundation Trust comprises of Peterborough City
Hospital, Hinchingbrooke Hospital and Stamford & Rutland Hospital. The
Trust also provides community clinics at Princess of Wales Hospital in
Ely, Doddington Hospital and North Cambs Hospital in Wisbech. Further
information is available via our website [1]www.nwangliaft.nhs.uk.
Any future Freedom of Information requests should be addressed to North
West Anglia NHS Foundation Trust using the email address below.
FOI Team
North West Anglia NHS Foundation Trust
Email: [2][North West Anglia NHS Foundation Trust request email]
[3]www.nwangliaft.nhs.uk
This message may contain legally privileged, confidential, commercial or
patient information intended to be for the use of the individual (s) or
entity named above. If you are not the intended recipient, please advise
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Ref: FOI/2023/638
Dear Ellie
Thank you for your recent enquiry under the Freedom of Information Act.
Please find your response detailed below.
Requesters Questions and Trust Response:
1) Do you use a social media management platform?
Yes
2) If so, what tools do you use?
Hootsuite
3) How much do you spend annually on a Social media management tool?
£708
4) Which month & year does your contract with your supplier end?
Ongoing monthly subscription renewal
5) Do you use a social listening / media monitoring platform?
No
6) If so, what tools do you use?
Not applicable
7) How much do you spend annually on a social listening / media
monitoring tool?
Not applicable
8) Which month & year does your contract with your supplier end?
Not applicable
9) Who is the senior officer in charge of these contracts?
Hayley Morris, Head of Communications
Please note that this response has been provided within the 20 working day
timeframe as stipulated in the Act.
North West Anglia NHS Foundation Trust comprises of Peterborough City
Hospital, Hinchingbrooke Hospital and Stamford & Rutland Hospital. The
Trust also provides community clinics at Princess of Wales Hospital in
Ely, Doddington Hospital and North Cambs Hospital in Wisbech. Further
information is available via our website [1]www.nwangliaft.nhs.uk.
If you disagree with our decision or are dissatisfied with how we have
dealt with your request in the first instance you may contact me on the
following email address [2][North West Anglia NHS Foundation Trust request email] to request an
internal review.
Should you remain dissatisfied with the outcome you have a right under s50
of the Freedom of Information Act to appeal against the decision by
contacting:
Information Commissioner
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Phone: 0303 123 1113
Email: [3][email address]
Yours sincerely
FOI Team
North West Anglia NHS Foundation Trust
Email: [4][North West Anglia NHS Foundation Trust request email]
[5]www.nwangliaft.nhs.uk
This message may contain legally privileged, confidential, commercial or
patient information intended to be for the use of the individual (s) or
entity named above. If you are not the intended recipient, please advise
the sender and destroy all copies of the message as you would any other
confidential waste (shredding or incineration for printed-copies, deletion
for electronic copies). Please note that any dissemination, distribution
or copying of this message is strictly prohibited.
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