Social Media Management and Listening

Ellie Jones made this Freedom of Information request to Lincolnshire Partnership NHS Foundation Trust as part of a batch sent to 69 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Lincolnshire Partnership NHS Foundation Trust,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.
The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?

Thank you for your assistance.

Yours faithfully,

Ellie Jones

FOIREQUEST(LPT) (LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST), Lincolnshire Partnership NHS Foundation Trust

Dear Ellie,

Thank you for your email below requesting information from Lincolnshire Partnership NHS Foundation Trust.

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and will be answered within twenty working days.

If you have any queries about this request, please do not hesitate to contact me.

Kind regards

FOI Department
Lincolnshire Partnership NHS Foundation Trust
Trust Headquarters, St George’s, Long Leys Road, Lincoln, LN1 1FS

CONFIDENTIALITY STATEMENT
DISCLAIMER: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Therefore if the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this E-Mail is strictly prohibited. Any views or opinions expressed are those of the author and do not necessarily represent the views of Lincolnshire Partnership NHS Foundation Trust unless otherwise explicitly stated. The information contained in this e-mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed.

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FOIREQUEST(LPT) (LINCOLNSHIRE PARTNERSHIP NHS FOUNDATION TRUST), Lincolnshire Partnership NHS Foundation Trust

Dear Ellie

Further to your Freedom of Information Request, as per your original email, your response from Lincolnshire Partnership NHS Foundation Trust is as follows:

1) Do you use a social media management platform? - Yes
2) If so, what tools do you use? - We currently use Hootsuite as part of a Lincolnshire health system licence agreement.
3) How much do you spend annually on a Social media management tool? - As an organisation we don't currently pay for this platform, it is a contract managed and organised by NHS Lincolnshire Integrated Care Board on behalf of the Lincolnshire NHS system.
4) Which month & year does your contract with your supplier end? - As this contract is not managed by us, this information is not held.
5)Do you use a social listening / media monitoring platform? - Yes
6) If so, what tools do you use? - We currently use Cision, again as a Lincolnshire wide health system alongside three other NHS organisations in the county.
7) How much do you spend annually on a social listening / media monitoring tool? - This is paid for and arranged by United Lincolnshire Hospitals NHS Trust so we do not currently pay towards this platform.
8) Which month & year does your contract with your supplier end? As above we do not manage this contract agreement, this is arranged by United Lincolnshire Hospitals NHS Trust.
9) Who is the senior officer in charge of these contracts? As an LPFT representative on our system communications lead group Joanna Walker is the LPFT representative. However, the social media management platform is arranged by Stephanie Foster in NHS Lincolnshire Integrated Care Board and media monitoring/social listening tool is organised by Anna Richards at United Lincolnshire Hospitals NHS Trust.

If you are dissatisfied with the handling of your request, you have the right to request for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: FOI Department, Lincolnshire Partnership NHS Foundation Trust, Trust Headquarters, Long Leys Road, Lincoln, Lincolnshire LN1 1FS. If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Kind regards

FOI Department
Lincolnshire Partnership NHS Foundation Trust
Trust Headquarters, St George’s, Long Leys Road, Lincoln, LN1 1FS

CONFIDENTIALITY STATEMENT
DISCLAIMER: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Therefore if the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this E-Mail is strictly prohibited. Any views or opinions expressed are those of the author and do not necessarily represent the views of Lincolnshire Partnership NHS Foundation Trust unless otherwise explicitly stated. The information contained in this e-mail may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this e-mail and your reply cannot be guaranteed.

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