Social Media Management and Listening tool
Dear University Hospitals Coventry and Warwickshire NHS Trust,
The information that we require is as follows:-
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) What is your annual spend on a Social media management tool?
4) What dates does your contract with your current supplier end ( month & year) ?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) What is your annual spend on a social listening / media monitoring tool?
8) What dates does your contract with your current supplier end ( month & year)
9) Who is the senior person responsible for managing these contracts?
Yours faithfully,
David (Dave) Campbell
University Hospital
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX
Direct Line: 024 76968771
www.uhcw.nhs.uk
Dear Requester
We acknowledge receipt of your email to UHCW:
Freedom of Information Request Form
If you have submitted a request under the Freedom of Information Act
(FOIA) your request will be considered and you will receive our response
within the statutory timescale of 20 working days.
The reference number for your email is FOI/3829.
Should you have any further inquiries concerning this matter, please reply
to this email leaving the subject line unchanged.
Yours sincerely,
UHCW
University Hospital
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX
Direct Line: 024 76968771
www.uhcw.nhs.uk
Our Ref: FOI/3829
Date: 15th August 2024
By email only
Dear Requester
We write further to your request for information under the Freedom of
Information Act received 18th July 2024. We have set out your request,
together with our response below.
1) Do you use a social media management platform? Yes
2) If so, what tools do you use? Agorapulse
3) What is your annual spend on a Social media management tool? 1,908
Euros
4) What dates does your contract with your current supplier end (month &
year)? July 28,2024
5) Do you use a social listening / media monitoring platform? Yes
6) If so, what tools do you use? Onclusive
7) What is your annual spend on a social listening / media monitoring
tool? £5,200
8) What dates does your contract with your current supplier end (month &
year) – 31/3/25
9) Who is the senior person responsible for managing these contracts? Mr
Keith Bull
As we have provided the information that we do hold your request is now
closed. We trust that this is satisfactory but if you are dissatisfied
with the way that it has been handled you have the right to ask for an
internal review. Internal review requests should be submitted within two
months of the date of receipt of the response to your original letter and
should be addressed to: David Walsh, Director of Corporate Affairs,
University Hospitals Coventry & Warwickshire NHS Trust, Clifford Bridge
Road, Coventry CV2 2DX.
If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.
Yours sincerely
Andrea Phillips
FOI & Access to Health Records Manager
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