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Social Media Management and Listening

Ellie Jones made this Freedom of Information request to Riverside Group as part of a batch sent to 20 authorities
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Ellie Jones
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Dear Riverside Group,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:
1) Do you use a social media management platform or a social listening tool?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) How much do you spend annually on a social listening tool?
5) When does your contract with your supplier/suppliers end?
6) Who is the senior officer in charge of this contract?
Thank you for your assistance

Yours faithfully,
Ellie Jones

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Info,

Thanks for your email. We're currently experiencing higher than usual call
and email waiting times. To help us reduce these, please use [1]My
Riverside to report repairs or contact us via [2]Live Chat. For other ways
to get in touch, visit our [3]contact us page. We're taking a range of
steps to improve our waiting times, including recruiting additional team
members.
If you want to talk to us about an emergency, please call 0345 111 0000.
We're open 24 hours a day, 7 days a week.
We're sorry for any inconvenience.
Customer Service Centre Team

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Riverside Group

Hello

Thanks for contacting Riverside.

Can you please advise where you are requesting this information from?

We do not have this information at the customer service centre so there may be a better email for me to give to you for you to request this information.

Kind Regards

Claire
Customer Service Advisor

Riverside, 2 Estuary Boulevard, Estuary Commerce Park, Liverpool L24 8RF
T: 0345 111 0000 Follow Riverside @RiversideUK

Web: http://www.riverside.org.uk/

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