Social Media Management and Listening Tools

IG003139 – Acknowledgement

Dear David Campbell,

Thank you for your email below.

I write to confirm that your request is now being progressed in accordance
with the Freedom of Information Act 2000. In line with this legislation,
it will be our aim to respond to this request within 20 working days. If
for any reason we are unable to progress within this timeframe, we will
contact you as soon as possible.

Please quote reference number IG003139 on any correspondence.

We would like to thank you for your patience at this time.

Kind Regards,

Ben

Dear South Wales Fire & Rescue Service,

The information that we require is as follows:-

1) Do you use a social media management platform?

2) If so, what tools do you use?

3) What is your annual spend on a Social media management tool?

4) What dates does your contract with your current supplier end ( month &
year) ?

5)Do you use a social listening / media monitoring platform?

6) If so, what tools do you use?

7) What is your annual spend on a social listening / media monitoring
tool?

8) What dates does your contract with your current supplier end ( month &
year)

9) Who is the senior person responsible for managing these contracts?

Yours faithfully,

David (Dave) Campbell

Ben Chessell Ben Chessell

Swyddog Cymorth Llywodraethu Gwybodaeth Information Governance Support
Officer
Llywodraethu Gwybodaeth
Information Governance
Ffôn: 01443 232529
Telephone: 01443 232529
E-bost: [1][email address]
E-mail:
  [3][email address]

[2]www.decymru-tan.gov.uk  

  [4]www.southwales-fire.gov.uk

-- Mae'r neges e-bost hon ac unrhyw ffeiliau sydd ynghlwm wrthi yn gwbl
gyfrinachol ac wedi'u bwriadu at sylw y person neu sefydliad y maent wedi
eu cyfeirio ato yn unig. Na chaniateir i chi adolygu, ailanfon, lledaenu
na defnyddio'r wybodaeth uchod ar unrhyw gyfrif: peidiwch a chymryd unrhyw
gamau o ganlyniad a gan ddibynnu arni. Os ydych wedi derbyn y neges e-bost
hon ar gam, wnewch chi hysbysu'r anfonydd ar unwaith a dileu'r e-bost a'i
chynnwys oddi ar eich system os gwelwch yn dda. Barn neu safbwyntiau'r
awdur yw'r rhai a fynegir yn y neges e-bost hon ac nid ydynt yn adlewyrchu
o anghenraid barn neu safbwyntiau Gwasanaeth Tan Ac Achub De Cymru onis
dywedir yn bendant fel arall. Bydd pob eitem o bost a anfonir i'r
cyfeiriad hwn yn cael ei monitro gan sustem e-bost corfforaethol y
Gwasanaeth Tan ac efallai y caiff ei harchwilio gan berson arall, sy ddim
o reidrwydd y derbynnydd gwreiddiol, er mwyn dod o hyd i ddefnydd o
ddeunydd anaddas neu dorri rheolau polisiau. Os nad yw hyn yn dderbyniol i
chi, peidiwch a defnyddio'r dull yma o gyfathrebu a Gwasanaeth Tan Ac
Achub De Cymru. Rydym yn croesawu gohebiaeth yn y Gymraeg a’r Saesneg -
byddwn yn ymateb yn gyfartal i’r ddau ac yn ateb yn eich dewis iaith heb
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retransmission, dissemination or other use of, or taking any action in
reliance upon this information by persons or entities other than the
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error please notify the sender immediately and destroy the material
whether stored on a computer or otherwise. Any views or opinions presented
within this e-mail are solely those of the author and do not necessarily
represent those of South Wales Fire and Rescue Service, unless otherwise
specifically stated. All mail sent to and from this address will be
monitored by our corporate e-mail system and may be scrutinised by persons
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policy. If this is unacceptable to you please do not use this method of
communication with the South Wales Fire and Rescue Service. We welcome
correspondence in Welsh and English - we will respond equally to both and
will reply in your language of choice without delay.

References

Visible links
1. mailto:[email address]
2. http://www.decymru-tan.gov.uk/
3. mailto:[email address]
4. http://www.southwales-fire.gov.uk/

Good Morning,

Please see attached our FOI response.

Thank you.
Kind Regards,
Nia

Nia Gwynne-Thomas
Swyddog Llywodraethu Gwybodaeth
Llywodraethu Gwybodaeth
Ffôn: 01443 232362
E-bost: [email address]

www.decymru-tan.gov.uk

Nia Gwynne-Thomas
Information Governance Officer
Information Governance
Telephone: 01443 232362
E-mail: [email address]

www.southwales-fire.gov.uk

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