Social Media Management and Listening
Dear The Glasgow School of Art,
I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.
The details we require are:
1) Do you use a social media management platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Social media management tool?
4) Which month & year does your contract with your supplier end?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) How much do you spend annually on a social listening / media monitoring tool?
8) Which month & year does your contract with your supplier end?
9) Who is the senior officer in charge of these contracts?
Thank you for your assistance.
Yours faithfully,
Ellie Jones
Thank you for contacting the Freedom of Information team at Glasgow School
of Art (GSA). Please accept this email as confirmation that your enquiry
has been received. We will aim to respond to you within 3 working days.
Dear Ms Jones
Ref: FOI/22/23/88
Thank you for your Freedom of Information request, which was received by
Glasgow School of Art on 5 July 2023.
We will respond to your request as soon as possible, and no later than 01
August 2023, pending any clarification we may need to seek from you.
Kind Regards
Academic Quality Office
Glasgow School of Art | 167 Renfrew Street | Glasgow G3 6RQ
[1]cid:[email address]
Dear Ms Jones
Ref: FOI/22/23/88
Thank you for your Freedom of Information request, which was received by
Glasgow School of Art on 5 July 2023.
The response below (in red) was received from the Director of Strategy &
Marketing:
1) Do you use a social media management platform? Not currently
2) If so, what tools do you use? None
3) How much do you spend annually on a Social media management tool? N/A
4) Which month & year does your contract with your supplier end? N/A
5)Do you use a social listening / media monitoring platform? Yes
6) If so, what tools do you use? Onclusive
7) How much do you spend annually on a social listening / media monitoring
tool? C.£7000
8) Which month & year does your contract with your supplier end? May 2024
9) Who is the senior officer in charge of these contracts? Kirsty L. Barr,
Head of Communications
This concludes our response to your Freedom of Information request.
Your right to seek a review: -
If you are dissatisfied with the way in which the Glasgow School of Art
has dealt with your request, you have the right to ask us to review our
actions and decisions. If you wish to request a review, please contact Mrs
Janet Allison, Academic Registrar, [1][email address] or email:
[2][GSA request email] within 40 working days. Your request must be in a
recordable format (letter, email, audio tape, etc.). You will receive a
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The Commissioner recommends that you [4]appeal online.
Other ways to appeal include:
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By post to: Office of the Scottish Information Commissioner, Kinburn
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Kind Regards
Academic Quality Office
Glasgow School of Art | 167 Renfrew Street | Glasgow G3 6RQ
[6]cid:[email address]
From: Foicoor <[email address]>
Sent: 05 July 2023 14:34
To: Ellie Jones <[FOI #999280 email]>
Cc: Foicoor <[email address]>
Subject: RE: Freedom of Information request - Social Media Management and
Listening
Dear Ms Jones
Ref: FOI/22/23/88
Thank you for your Freedom of Information request, which was received by
Glasgow School of Art on 5 July 2023.
We will respond to your request as soon as possible, and no later than 01
August 2023, pending any clarification we may need to seek from you.
Kind Regards
Academic Quality Office
Glasgow School of Art | 167 Renfrew Street | Glasgow G3 6RQ
[7]cid:[email address]
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