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Social Media Management

Ellie Jones made this Freedom of Information request to One Housing Group as part of a batch sent to 38 authorities
This authority is not subject to FOI law, so is not legally obliged to respond (details).
This request has been closed to new correspondence. Contact us if you think it should be reopened.

We're waiting for Ellie Jones to read a recent response and update the status.

Dear One Housing Group,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:

1. Who is your social media management and monitoring tool supplier?

2. Start date & duration of framework/contract with supplier

3. Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date

4. Who is the senior officer (outside of procurement) responsible for this contract?

Thank you for your help.

Yours faithfully,

Ellie Jones

ASK, One Housing Group

Thank you for your email. We monitor this mailbox Monday to Friday from 8
am to 6 pm (excluding Bank Holidays).   

  

If you’re contacting us about an urgent matter, or to report an emergency
repair, please call 0300 123 9966 so that we can help as soon as possible.
  

We are currently dealing with very high volumes and you may experience
delays is receiving a response to your email. Apologies for the
inconvenience this may cause.   

We’ll aim to get back to you within two working days of receiving your
email. Depending on what your query relates to, our customer service team
may need to forward it to one of our specialist teams and they will
respond to you within 10 working days.   

Please be advised that as a precautionary measure we are following Public
Health England's advise to prevent the spread of Coronavirus. Please find
all information and further updates on our website
www.onehousing.co.uk/coronavirus   

If you or anyone in your household is self-isolating or experiencing any
covid - 19 symptoms, please let us know so that we can take necessary
steps to keep you, your neighbours and our staff safe.   

Save time, do it online   

Did you know you can report repairs, make payments, check your rent or
service charge account and do much more online? Find out how at
www.onehousing.co.ukor register at www.myonehousing.co.uk.  

 
Customer Service Centre
0300 123 9966
[1][One Housing Group request email]
[2]onehousing.co.uk

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One Housing Group Limited (OHG) reserves the right to monitor and review
the content of all messages sent to or from this email address. Messages
sent to or from this email address may be stored on OHG's email system.
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please notify the system manager.
Please note that any views or opinions presented in this email are solely
those of the author and do not necessarily represent those of the company.
Finally, the recipient should check this email and any attachments for the
presence of viruses. OHG accepts no liability for any damage caused by any
virus transmitted by this email. Violation of this notice may be unlawful.
Email: [email address] One Housing Group Limited, part
of The Riverside Group Limited, is registered under the Co-operative and
Community Benefit Societies Act 2014, registration No. 20453R and is
registered with the Regulator of Social Housing Registration No.LH0171.
Registered address: Atelier House, 64 Pratt Street, London NW1 0DL

Disclaimer

The information contained in this communication from the sender is
confidential. It is intended solely for use by the recipient and others
authorized to receive it. If you are not the recipient, you are hereby
notified that any disclosure, copying, distribution or taking action in
relation of the contents of this information is strictly prohibited and
may be unlawful.

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