Thank you for you Freedom of Information request.

This is an automated response. Your message has been received by East
Dunbartonshire Council.

Your request will be dealt with promptly and a full response will be issued
within 20 working days.

Should you not receive a response within this period, or you have any other
queries about your request please contact: [East Dunbartonshire Council request email] or 0141
578 8057.

DISCLAIMER:
This email and any files transmitted with it are intended for the use of the individual or entity to whom they are addressed. It may contain information of a confidential or privileged nature.

If you have received this email in error please notify the originator of the message and destroy the e-mail.

East Dunbartonshire Council can not be held responsible for viruses, therefore please scan all attachments.

Any personal data contained in email communications with East Dunbartonshire Council will be processed in accordance with the UK General Data Protection Regulations ("GDPR") and all other relevant data protection laws.

Further information detailing how East Dunbartonshire holds and uses personal information and copies of privacy notices used throughout the Council are available on our website at:
https://www.eastdunbarton.gov.uk/council...

The Council?s Data Protection Officer can be contacted at [email address] or on Tel: 0300 123 4510.

The views expressed in this message are those of the sender and do not necessarily reflect those of East Dunbartonshire Council who will not necessarily be bound by its contents.

Dear Ellie

Thank you for your request for information, and apologies for the late
response. In answer to your enquiry I can provide the following response on
behalf of East Dunbartonshire Council

1. Who is your social media management and monitoring tool supplier?
SoCrowd (formerly CrowdControlHQ)

2. Start date & duration of framework/contract with supplier
October 2018 3+1+1 contract.

3. Actual spend on this contract/framework (and any sub lots), from the
start of the contract to the current date
We pay £16k/year

4. Who is the senior officer (outside of procurement) responsible for this
contract?
Angela Fegan, Customer, Performance & Communications Manager

Should you have any questions on the content of the response and would like
the Local Authority to clarify or explain, please do feel free to get in
contact, citing the enquiry reference number above.

If you are dissatisfied with the way in which East Dunbartonshire Council
responded to your request, you are entitled to require the Council to
review its decision. The review will be handled by staff who were not
involved in the original decision. Please note that in order for a review
to take place you must:
· Lodge a written requirement for a review within 40 working days of
the date of this letter
· Include a correspondence address and a description of the original
request and the reason why you are dissatisfied.
· Address your request to the Freedom of Information team :

[East Dunbartonshire Council request email]

The review will be handled by staff who were not involved in the original
decision. You will receive notice of the results of the review within 20
working days of receipt of your request. The notice will state the
findings of the review as well as details of how to appeal to the Scottish
Information Commissioner if you are still dissatisfied with the Council?s
response. You must request an internal review by the Council before a
complaint can be directed to the Scottish Information Commissioner.

Information Management Team
East Dunbartonshire Council
[email address]
www.eastdunbarton.gov.uk
www.facebook.com/edunbartonshirecouncil

Kind regards
Angela

Angela Fegan
Customer, Performance & PR Manager
East Dunbartonshire Council

Tel: 0141 578 8078
[mobile number]
Email: [email address]

www.eastdunbarton.gov.uk
Follow us on Twitter @EDCouncil or like us on
www.facebook.com/edunbartonshirecouncil

DISCLAIMER:
This email and any files transmitted with it are intended for the use of the individual or entity to whom they are addressed. It may contain information of a confidential or privileged nature.

If you have received this email in error please notify the originator of the message and destroy the e-mail.

East Dunbartonshire Council can not be held responsible for viruses, therefore please scan all attachments.

Any personal data contained in email communications with East Dunbartonshire Council will be processed in accordance with the UK General Data Protection Regulations ("GDPR") and all other relevant data protection laws.

Further information detailing how East Dunbartonshire holds and uses personal information and copies of privacy notices used throughout the Council are available on our website at:
https://www.eastdunbarton.gov.uk/council...

The Council?s Data Protection Officer can be contacted at [email address] or on Tel: 0300 123 4510.

The views expressed in this message are those of the sender and do not necessarily reflect those of East Dunbartonshire Council who will not necessarily be bound by its contents.