We acknowledge receipt of your Freedom of Information (FOI) request. Our
reference number for this request is listed in the subject line of this
email.

Please note: The FOI team is currently experiencing resource issues and
expects this to last for the next few months.  This coincides with an
increase in the number of FOI requests received by the Trust.  We will
continue to log and process your requests and will endeavour to respond as
soon as possible; however it is likely that not all responses will meet
the statutory deadline. Thank you for your patience at this time.

Reference: FOI23/1196
Subject: Management of Social Media Channels

Please note whilst you have sent your request to
[1][email address] you will receive all other
communications regarding your request from
[2][email address]. This is generated by a new piece of
software now used by the Trust to manage information requests.  Although
in different formats, both addresses are managed by the Trust FOI
department.

Kind Regards

Freedom of Information Office

Western Health & Social Care Trust

Email: FOIWesternTrust[3]@infreemation.co.uk 

References

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1. mailto:[email address]
2. mailto:[email address]
3. mailto:[Western Health and Social Care Trust (Northern Ireland) request email]

Dear Heidi Browne

I refer to your Freedom of Information (FOI) request below which was
received by the Western Health and Social Care Trust on 01/09/2023

Please see attached a Trust response to your request.

We hope you find this response helpful.

Yours sincerely

(Not signed – issued by email)

Freedom of Information Office

Western Health and Social Care Trust

Freedom of Information: If you are dissatisfied as to how this request has
been handled, you have the right to seek a review within the Trust in the
first instance.  You should write to the FOI Office, Lime Villa, Gransha
Park, Clooney Road, Londonderry, BT47 6WJ
([1][Western Health and Social Care Trust (Northern Ireland) request email]) within two months of the date of
this response and your complaint will be considered and a response
provided, usually within 20 working days of receipt. 

If, after receiving a response, you remain dissatisfied, you can refer
your complaint to the Information Commissioner at The Information
Commissioner’s office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9
5AF.   It is important to note that if you refer any matter to the
Information Commissioner, you will need to show evidence of having gone
through the Trust’s internal review procedure to try to resolve the matter
with the Trust in the first instance.

References

Visible links
1. mailto:[Western Health and Social Care Trust (Northern Ireland) request email]