Social Listening and Media Monitoring

Thank you for your request for information. I can confirm that your enquiry is receiving attention.

In accordance with the provisions of the Freedom of Information Act 2000 you should receive a comprehensive reply to your request within 20 working days from receipt of your enquiry.

In certain circumstances, a fee may be payable for determining, locating, retrieving, and extracting information and/or the cost for disbursements such as photocopying and postage. If this applies, a Fees Notice will be issued to you with details of any costs involved in advance and you will be required to pay this before I can proceed to deal with your request.

Further information about your rights is also available from the Information Commissioner at:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF
Telephone: 0303 123 1113, www.ico.gov.uk.

Kind regards,

Ruby Cowell
On behalf of Corporate Information Manager
Corporate Services
Tendring District Council
Phone: 01255 686063
E-mail: [Tendring District Council request email]
www.tendringdc.gov.uk
Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex CO15 1SE

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Dear Ellie,

Further to your request for information regarding Social listening and
Media Monitoring which was received on 21/11/2022 , please see below the
answers to your enquiry.

1) Do you use any social listening or media monitoring tools? None

2) If so, what tools do you use? N/A

3) How much do you spend annually on social listening and / or media
monitoring tools? N/A

4) When does your contract with your supplier end? N/A

5) Who is the senior officer in charge of this contract? N/A – The Council
does not have such a contract in place. However, it can be advised that
the Council’s Communication Manager is Will Lodge.

We hope this information is of assistance to you. If you have any other
queries about this matter, then please contact the Corporate Information
Manager at [1][email address].

Right to Internal Review:

If you are dissatisfied with your FOI response or with the way your
request has been handled under the Freedom of Information Act, you have
the right to ask for your request to be independently reviewed. Internal
review requests should be made within 40 working days of the initial
response. You should set out your representations in writing explaining
why you are dissatisfied with this response or the way your request has
been handled and send to [2][email address].
Alternatively, you can post a request for an internal review to Mrs L
Trembath, Corporate Services, Town Hall, Station Road, Clacton-on-Sea,
Essex CO15 1SE. You will be notified of the outcome of the review as soon
as possible and in any event within 20 working days from receipt of your
representations.

Appeal:

If you should still remain dissatisfied following the outcome of the
review, you may apply to the Information Commissioner for a decision by
writing to:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow
SK9 5AF

Telephone: 0303 123 1113, [3]www.ico.gov.uk.

Further information about your rights is also available from the
Information Commissioner at: Information Commissioner's Office, Wycliffe
House, Water Lane, Wilmslow SK9 5AF Telephone: 0303 123 1113,
[4]www.ico.gov.uk .

Kind regards,

Ruby Cowell

On behalf of Corporate Information Manager

Corporate Services

Tendring District Council

Phone: 01255 686063

E-mail: [5][Tendring District Council request email]

[6]www.tendringdc.gov.uk

Tendring District Council, Town Hall, Station Road, Clacton-on-Sea, Essex
CO15 1SE

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