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Social Listening and Media Monitoring

Ellie Jones made this Freedom of Information request to South Norfolk District Council as part of a batch sent to 49 authorities This request has been closed to new correspondence. Contact us if you think it should be reopened.

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Ellie Jones
Delivered

Dear South Norfolk District Council,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:

1) Do you use any social listening or media monitoring tools?
2) If so, what tools do you use?
3) How much do you spend annually on Social listening and / or media monitoring tools?
4) When does your contract with your supplier end?
5) Who is the senior officer in charge of this contract?

Thank you for your assistance

Yours faithfully,

Ellie Jones

Link to this Report
FOI (SNC), South Norfolk District Council

SUBJECT: PLEASE READ: acknowledgement / response to your request

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

Information relating to Norfolk County Council:

If your request relates to any of the following, you should refer your
request to Norfolk County Council
https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

• Roads and Transport – potholes, road safety
• Education and Learning - schools
• Care, support and health – adult social care, blue badges
• Children and Families – adoption
• Libraries, local history and archives
• Trading Standards

Information that is published on our website:

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
https://www.southnorfolkandbroadland.gov...

• Council Budgets - refer to our Budget Books
• Contracts - refer to the Council’s Contract Register
• Business Rates - refer to details about all Business Rate accounts
• Staff - refer to the Senior Structure Chart
• Money spent - refer to data relating to spending over £250
• Public Health Funerals Refer to Public Funerals page

In accordance with the FOIA this email acts as a Refusal Notice. In terms
of the exemption, you have a right of appeal against our decision. In the
first instance this appeal must be internal, and you can email
[email address] to request a review.

Please do not reply to this message - replies to this message are routed
to an unmonitored mailbox.

Link to this Report
FOI (SNC), South Norfolk District Council

PLEASE READ: acknowledgement / response to your request

 

 

Thank you for your request. We have to respond to Freedom of Information
Act (FOIA) requests within 20 working days and as soon as is reasonably
practicable. You will therefore hear back from us as soon as possible.

 

However, please note that if your request relates to the following, this
email acts as a response to your request and you will not receive further
correspondence from us.

 

 

Information relating to Norfolk County Council:

 

If your request relates to any of the following, you should refer your
request to Norfolk County Council
[1]https://www.norfolk.gov.uk/what-we-do-an...,
as they are responsible for these services:

 

·      Roads and Transport – potholes, road safety

·      Education and Learning - schools

·      Care, support and health – adult social care, blue badges

·      Children and Families – adoption

·      Libraries, local history and archives

·      Trading Standards

 

Information that is published on our website:

 

If your request relates to the following information, I should advise that
this information is exempt under Section 21 (1) of the Freedom of
Information Act 2000, as the information is reasonably accessible via our
website:
[2]https://www.southnorfolkandbroadland.gov...
 

 

·      Council Budgets - refer to our Budget Books
·      Contracts - refer to the Council’s Contract Register
·      Business Rates - refer to details about all Business Rate
accounts
·      Staff - refer to the Senior Structure Chart
·      Money spent - refer to data relating to spending over £250
·      Public Health Funerals Refer to Public Funerals page

 

In accordance with the FOIA this email acts as a Refusal Notice.  In terms
of the exemption, you have a right of appeal against our decision.  In the
first instance this appeal must be internal, and you can email
[3][email address] to request a review.

 

Please do not reply to this message - replies to this message are routed
to an unmonitored mailbox.

 

 

References

Visible links
1. https://www.norfolk.gov.uk/what-we-do-an...
2. https://www.southnorfolkandbroadland.gov...
3. mailto:[email address]

Link to this Report
We don't know whether the most recent response to this request contains information or not – if you are Ellie Jones please sign in and let everyone know.