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Social Listening and Media Monitoring

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Dear Bedford Borough Council,

I would be most grateful if you would provide me, under the Freedom of Information Act, the information requested below.

The details we require are:

1) Do you use any social listening or media monitoring tools?
2) If so, what tools do you use?
3) How much do you spend annually on Social listening and / or media monitoring tools?
4) When does your contract with your supplier end?
5) Who is the senior officer in charge of this contract?

Thank you for your assistance

Yours faithfully,

Ellie Jones

Freedom of Information, Bedford Borough Council

Thank you for your e-mail requesting information under the Freedom of
Information Act 2000 / Environmental Information Regulations 2004.

 

We will proceed with the request which we received today. It is our
intention to have the information delivered to you as soon as possible
otherwise within the statutory 20 working days.

 

In considering the request, it may be subject to exemptions that the
Council rely on to refuse the information. Some exemptions are absolute
and some only apply where the public interest in maintaining the exemption
outweighs that of disclosing the information.
[1]https://www.bedford.gov.uk/council-and-d...

 

Please note that should you be requesting information under the
Environmental Information Regulations although we provide free access to a
wide range of information through our website, access to any public
registers which we hold and for inspecting information at our offices, we
are allowed to charge you a reasonable fee for providing certain
information.
If applicable, we will issue you with a fee notice. This will detail the
tasks involved in responding to the request, and associated costs. Further
information is available on the EIR page of Bedford Borough Council’s
website at the following link:

[2]https://www.bedford.gov.uk/council-and-d...

  

Any future correspondence you may have with the Council in relation to
this matter should be emailed to [3][email address]

 

Any emails containing personal or sensitive data will be sent as ‘secure
e-mails’. In order for you to access a secure email you will be asked to
create an account and log into the Council’s secure e-mail reply
service. If you do receive a secure email there will be instructions
explaining how to do this.

 

References

Visible links
1. https://www.bedford.gov.uk/council-and-d...
2. https://www.bedford.gov.uk/council-and-d...
3. mailto:[email address]

Freedom of Information, Bedford Borough Council

Bedford BC - OFFICIAL-Unsecure

 

Dear Ellie Jones,

 

Request pursuant to Freedom of Information Act 2000 – Request No.19634

 

I refer to your enquiry for information held by the Council. On behalf of
the Council I apologise for the delay on delivering this information and
for any inconvenience caused.

Under the provisions of the Freedom of Information Act, the authority must
state whether or not the information exists and I confirm that we do hold
the information you requested.

 

Please see your request and our response below.

 

1)    Do you use any social listening or media monitoring tools?
No

 

2)    If so, what tools do you use?
Not applicable.

3)    How much do you spend annually on Social listening and / or media
monitoring tools?
Not applicable.

4)    When does your contract with your supplier end?
Not applicable.

 

5)    Who is the senior officer in charge of this contract?
Not applicable.

 

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other re-use, for example commercial
publication, would require the permission of the copyright holder.  For
further information regarding Re-use of Public Sector information please
see link below

 

If after viewing the information you are for whatever reason unhappy with
our response to your application you are entitled to pursue any
dissatisfaction through the Council's Internal Review Procedure.  Pursuant
to Section 17 (7) of the Act the procedure provided by the Council for
dealing with complaints about the determination of this request for
information is the Council’s FOI Complaints Procedure, a copy of which can
be obtained on request or is set out at: 
[1]https://www.bedford.gov.uk/council-and-d...

 

Yours sincerely,

 

Freedom of Information

Bedford Borough Council

Borough Hall, Cauldwell Street

Bedford, MK42 9AP

Please reply to:  [2][email address]

 

 

 

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Ellie Jones please sign in and let everyone know.