For the following Information requests:

Freedom of Information (FOI)
Environmental Information (EIR)
Subject Access (SAR)

Please submit your request online at the following link:

https://www5.basildon.gov.uk/forms/legal...

***Please note that we are still able to receive requests via email and
whilst we would like to encourage requestors to use our online form it is
not compulsory. If you have submitted a request via this email address
there is no need for you to submit a further one using the online form***

This email is an acknowledgement of your Legal
Information Request submitted on 21/11/2022. A notification will be sent
to your email address by 19/12/2022. For your reference please see a copy
of your request which was submitted online.

Dear Basildon Borough Council,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the information requested below.

The details we require are:

1) Do you use any social listening or media monitoring tools?
2) If so, what tools do you use?
3) How much do you spend annually on Social listening and / or media
monitoring tools?
4) When does your contract with your supplier end?
5) Who is the senior officer in charge of this contract?

Thank you for your assistance

Yours faithfully,

Ellie Jones

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Dear Ellie Jones

I refer to your Freedom of Information request submitted on 21/11/2022.

I can confirm that We do not use a social listening system or media
monitoring system.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision
you should write to:

Legal Information Support Team

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally the ICO
cannot make a decision unless you have exhausted the complaints procedure
first. The ICO can be contacted at The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SKP 5AF

If you have any queries about this letter please contact me. Please
remember to quote the reference number above in any future communications

You will be unable to reply to this email. If you wish to contact us
please email [Basildon Borough Council request email]

Yours sincerely

Legal Information Support Team

This message does not necessarily reflect the views, opinions, policies or
procedures of Basildon Borough Council or its partners and does not give
rise to any contract, undertaking or agreement. eMail is not a secure form
of communication. Every effort has been made to ensure that this message
has been correctly addressed. It and any associated file(s) may contain
private or confidential information or details intended only for the
sender and the intended recipient. If this message is received by anyone
other than the intended recipient please delete the message and any
associated file(s) and destroy any printed copy. Please notify the sender
by a return e-mail or telephone and make them aware that the message has
been received by someone other than the intended recipient. If the subject
line of this email begins PER: then the email is a personal one and is the
personal responsibility of the sender and not Basildon Borough Council or
its partners.
If you would like to find out more about how Basildon Borough Council use
your personal data please go to www.basildon.gov.uk/privacy