Social Impact Analysis output

Response to this request is long overdue. By law, under all circumstances, Bristol City Council should have responded by now (details). You can complain by requesting an internal review.

Dear Bristol City Council,

In March 2018, the council paid £90,000 for a three year contract with Impact Social ltd, company number 04336413, in relation to software and a service of Social Media Analysis – Bristol City Council and Mayor of Bristol Online Accounts Service.

Reference no: DN315530
Estimated total value: £90,000.00

Please provide the following in relation to this:
- All output from the social media analysis program/software/service;
- All emails, and communications in relation to the output and the software/service.

Yours faithfully,

Joanna Booth

Bristol City Council

 
Dear Ms Booth
 
Freedom of Information Act 2000
 
 
Thank you for your request for information that was received on 20
December 2019.
 
We are dealing with your request and we aim to send a response by 22
January 2020.
 
If you have any further queries about your request please contact
[1][email address].
 
 
Yours sincerely
 
 
Customer Relations Team
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
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Consultations: http://www.bristol.gov.uk/consult

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Bristol City Council

 
Dear Ms Booth
 
Freedom of Information Act 2000
 
 
Thank you for your request for information that was received on 20
December 2019.
 
We are dealing with your request and we aim to send a response by 22
January 2020.
 
If you have any further queries about your request please contact
[1][email address].
 
 
Yours sincerely
 
 
Customer Relations Team
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

--------------------------------------------------------------------------

Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

References

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Bristol City Council

 
Dear ‎Ms Booth‏
 
Freedom of Information Act 2000
From our preliminary assessment, we estimate that compliance with your
request would exceed the appropriate time limit under section 12 of the
Freedom of information Act 2000. This is currently 18 hours. We estimate
that the time taken to identify all relevant emails and communications in
relation to the output of the contract with Impact Social would exceed
this limit, and we are refusing your request on that basis.
 

Narrowing your request 

  

Under the FOI Act, a public authority is not obliged to search for, or
compile some of the requested information before refusing a request that
it estimates will exceed the appropriate limit. You may wish to narrow the
scope of your request by limiting the type of information or focusing on
the information that is most important to you. In this instance, you may
wish to provide specific search terms or time frame, or limit your request
to just the output from Impact Social's service. 

  

Please note that any refined request we receive will be treated as a fresh
request and we cannot guarantee that any relevant exemptions under the FOI
Act will not apply to a revised request. 

 
If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should sent to [1][email address].
 
If you are still dissatisfied with the Council's response after the
internal review you have a right of appeal to the Information Commissioner
at:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF.
Telephone: 0303 123 111

Website: www.ico.gov.uk

Please contact me if you have any queries or concerns.

Yours sincerely
Bristol City Council
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

--------------------------------------------------------------------------

Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

References

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Dear Bristol City Council,

There were two parts to my request:
1. the output,
2. communications in relation to the output.

You say part 2 is not possible.

Is part 1 possible?

Please restrict part 2 [emails and communications] to April to June 2019 and see if this would be within the time and cost limit.
If Part 1 is not possible in its entirety, please restrict to April to June 2019 and see if this is possible.

Yours sincerely,

Joanna Booth

Dear Bristol City Council,

Thank you for letting me know.

Would you please provide the output for a single week -- that of 9 December 2019?
If that is again too much, just a single day would be fine -- of 9 December 2019.

Also, would you provide the copy of the contract with Impact Social?

Yours sincerely,

Joanna Booth

Bristol City Council

 
Dear Joanna Booth
 
Freedom of Information Act 2000
 
 
Thank you for your request for information that was received on 20 January
2020.
 
We are dealing with your request and we aim to send a response by 17
February 2020.
 
If you have any further queries about your request please contact
[1][email address].
 
 
Yours sincerely
 
 
Customer Relations Team
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

--------------------------------------------------------------------------

Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

References

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1. mailto:[email address]

Bristol City Council

3 Attachments

 
Dear Ms Booth
 
Thank you for your request for information received on 20 January 2020.
 
Please find attached our response to your request.
 
Yours faithfully
Bristol City Council 
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

--------------------------------------------------------------------------

Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

Dear Bristol City Council,

Many thanks for your help. The contract states: "This is irrespective of who holds that office and information from the analysis will be available to anybody upon request."

Would you please provide me with all the analysis provided to the council/mayor/head of office etc. in line with the contract? The contract clearly says that "the analysis will be available to anybody upon request".

Or could you let me know from whom I should request it?

Yours sincerely,

Joanna Booth

Bristol City Council

 
Dear Joanna Booth
 
Freedom of Information Act 2000
 
 
Thank you for your request for information that was received on 25
February 2020.
 
We are dealing with your request and we aim to send a response by 24 March
2020.
 
If you have any further queries about your request please contact
[1][email address].
 
 
Yours sincerely
 
 
Customer Relations Team
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

--------------------------------------------------------------------------

Council services: http://www.bristol.gov.uk/service
Latest council news: http://www.bristol.gov.uk/ournews
Consultations: http://www.bristol.gov.uk/consult

References

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1. mailto:[email address]