Dear Bristol City Council,

In March 2018, the council paid £90,000 for a three year contract with Impact Social ltd, company number 04336413, in relation to software and a service of Social Media Analysis – Bristol City Council and Mayor of Bristol Online Accounts Service.

Reference no: DN315530
Estimated total value: £90,000.00

Please provide the following in relation to this:
- All output from the social media analysis program/software/service;
- All emails, and communications in relation to the output and the software/service.

Yours faithfully,

Joanna Booth

Bristol City Council

 
Dear Ms Booth
 
Freedom of Information Act 2000
 
 
Thank you for your request for information that was received on 20
December 2019.
 
We are dealing with your request and we aim to send a response by 22
January 2020.
 
If you have any further queries about your request please contact
[1][email address].
 
 
Yours sincerely
 
 
Customer Relations Team
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
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Bristol City Council

 
Dear Ms Booth
 
Freedom of Information Act 2000
 
 
Thank you for your request for information that was received on 20
December 2019.
 
We are dealing with your request and we aim to send a response by 22
January 2020.
 
If you have any further queries about your request please contact
[1][email address].
 
 
Yours sincerely
 
 
Customer Relations Team
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

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Bristol City Council

 
Dear ‎Ms Booth‏
 
Freedom of Information Act 2000
From our preliminary assessment, we estimate that compliance with your
request would exceed the appropriate time limit under section 12 of the
Freedom of information Act 2000. This is currently 18 hours. We estimate
that the time taken to identify all relevant emails and communications in
relation to the output of the contract with Impact Social would exceed
this limit, and we are refusing your request on that basis.
 

Narrowing your request 

  

Under the FOI Act, a public authority is not obliged to search for, or
compile some of the requested information before refusing a request that
it estimates will exceed the appropriate limit. You may wish to narrow the
scope of your request by limiting the type of information or focusing on
the information that is most important to you. In this instance, you may
wish to provide specific search terms or time frame, or limit your request
to just the output from Impact Social's service. 

  

Please note that any refined request we receive will be treated as a fresh
request and we cannot guarantee that any relevant exemptions under the FOI
Act will not apply to a revised request. 

 
If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should sent to [1][email address].
 
If you are still dissatisfied with the Council's response after the
internal review you have a right of appeal to the Information Commissioner
at:

The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF.
Telephone: 0303 123 111

Website: www.ico.gov.uk

Please contact me if you have any queries or concerns.

Yours sincerely
Bristol City Council
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

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Dear Bristol City Council,

There were two parts to my request:
1. the output,
2. communications in relation to the output.

You say part 2 is not possible.

Is part 1 possible?

Please restrict part 2 [emails and communications] to April to June 2019 and see if this would be within the time and cost limit.
If Part 1 is not possible in its entirety, please restrict to April to June 2019 and see if this is possible.

Yours sincerely,

Joanna Booth

Dear Bristol City Council,

Thank you for letting me know.

Would you please provide the output for a single week -- that of 9 December 2019?
If that is again too much, just a single day would be fine -- of 9 December 2019.

Also, would you provide the copy of the contract with Impact Social?

Yours sincerely,

Joanna Booth

Bristol City Council

 
Dear Joanna Booth
 
Freedom of Information Act 2000
 
 
Thank you for your request for information that was received on 20 January
2020.
 
We are dealing with your request and we aim to send a response by 17
February 2020.
 
If you have any further queries about your request please contact
[1][email address].
 
 
Yours sincerely
 
 
Customer Relations Team
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

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Bristol City Council

3 Attachments

 
Dear Ms Booth
 
Thank you for your request for information received on 20 January 2020.
 
Please find attached our response to your request.
 
Yours faithfully
Bristol City Council 
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

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Dear Bristol City Council,

Many thanks for your help. The contract states: "This is irrespective of who holds that office and information from the analysis will be available to anybody upon request."

Would you please provide me with all the analysis provided to the council/mayor/head of office etc. in line with the contract? The contract clearly says that "the analysis will be available to anybody upon request".

Or could you let me know from whom I should request it?

Yours sincerely,

Joanna Booth

Bristol City Council

 
Dear Joanna Booth
 
Freedom of Information Act 2000
 
 
Thank you for your request for information that was received on 25
February 2020.
 
We are dealing with your request and we aim to send a response by 24 March
2020.
 
If you have any further queries about your request please contact
[1][email address].
 
 
Yours sincerely
 
 
Customer Relations Team
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

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Dear Bristol City Council,

The reply to this request is now late. By law, under all circumstances, Bristol City Council should have responded by now.

Please provide the output.

Yours sincerely,

Joanna Booth

Bristol City Council

 
Dear Mrs Booth
 
Freedom of Information Act 2000

Thank you for your information request. The Council's teams are working
hard to ensure that essential services are delivered to all citizens
during the current health emergency and impacts of Coronavirus (COVID-19).
This means that unfortunately it may take longer than the statutory 20
working days to respond to your request. Please be assured that we are
aware of your request and we will respond as soon as we can. Thank you for
your patience.

If we do not respond to your request within the statutory time frame, you
are entitled to complain to the Information Commissioner's Office. More
information is available via their website:
[1]https://ico.org.uk/make-a-complaint/.

Kind regards

Bristol City Council

 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

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Bristol City Council

1 Attachment

 
Dear Ms Booth
 
Thank you for your request for information received on 25 February 2020.
Please accept our sincere apologies for the delayed response, which as
previously explained was due the impact of Covid-19 on Council resources. 
 
Please find attached our response to your request.
 
Yours faithfully
Bristol City Council
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

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Dear Bristol City Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Bristol City Council's handling of my FOI request 'Social Impact Analysis output'.

You state "The exemption applies because the Impact Social reports are published on the Council's Open Data pages at regular intervals here: [https://opendata.bristol.gov.uk/explore/...

The only reports published so far have been those covering the time period March 2018 to August 2018. These were published over two years after they were provided to the mayor. These reports contain data gathered from individuals without their consent and without an appropriate GDPR notice on the council website.

It is in the public interest that information gathered about them and presented to the mayor and other council members be visible. It is unacceptable that it takes two years to know what information the mayor is gathering about residents. The mayor has used £90,000 of public funds to find out what people on social media are saying about him. It is in the public interest that we know what information he is gathering and what Impact Social are telling the mayor.

1. Please provide all reports available.
2. Please let me know when will all the information be published on the Opendata site?

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/s...

Yours faithfully,

Joanna Booth

Dear Bristol City Council,

Please note that I can see there are reports up to December 2018 available publicly and not August 2018 as I previously wrote. This does not alter my request for an internal review.

Yours sincerely,

Joanna Booth

Dear Bristol City Council,

Please note that you have not responded to my request for an internal review. Also, the link you sent me is out of date. The data has now been moved to the following site: https://www.bristol.gov.uk/data-protecti... .

Yours sincerely,

Joanna Booth

Bristol City Council

1 Attachment

 
Dear Ms Booth,

Thank you for your request for an internal review of our original response
to your information request. Please see attached.

Kind regards,

Jane Ivey

Freedom of Information Officer

 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
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Dear Bristol City Council,

Many thanks for your reply and the time you have taken.
You mention in relation to the public interest test, that on the one hand "As the information is of interest to the wider public it is important it can be accessed simultaneously by the general public rather than piecemeal by disclosure to a small number of individuals under the FOI Act. Therefore it is in the wider interest that information is accessible to the public at large by adhering to the publication schedule" but you go on to mention that only the data about 2019 will be published within the next three months. This would mean that up to two years would have passed between the dates of the reports and the council's publications.

My comments and queries are as follows:

1. If you released the information, it would not be piecemeal and provided for individual querents. The information would be released publicly on this public site and be accessible to more people than currently. You, in fact, had provided the wrong URL previously since the data had moved.
2. You have only mentioned the 2019 data being publicly available within the next three months;
3. If it wasn't for my FOI asking about the reports in the first place, then none of them would have been released at all, judging from the council's behaviour prior to my initial request eight months ago.

I am not satisfied that your explanation does fall under the remit of not disclosing earlier than when scheduled. This information is about individuals and what do they on social media. The data has been collected with no appropriate GDPR notice since March 2018 when the council signed the contract.

I have reported the council to the ICO for collecting private information about residents without providing an appropriate GDPR notice. I think it can only be in the public interest to provide the information as soon as possible and not one to two years after it has been collected, as you are implying.

Please let me know when you will be providing the data collected for 2020?

I will be pursuing this request with the ICO and the complaint about the collection of the information too.

Yours sincerely,

Joanna Booth

Bristol City Council

 
Dear Joanna Booth
 
Freedom of Information Act 2000
 
Further to your question asking when the social media report for 2020 will
be available I am informed by the end of this year.  I believe it will be
published to coincide with the publication of the 2019 report.
 
Yours faithfully
 
 
Lynne Miller
Data Protection Officer Manager
[email address]
 
NOTE: Please do not edit the subject line when replying to this email.
 
Bristol City Council
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee. If you are
not the intended recipient, an addressing or transmission error has
misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email. Any views expressed in
this email are those of the individual sender, except where the sender
specifically states these to be the views of Bristol City Council.
 
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Bristol City
Council cannot accept responsibility for any loss or damage arising from
the use of this email or attachments.

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