Social housing application

Dear Gavin Dalton

Thank you for your email. Your request has been forwarded to the Housing Department who will respond directly under routine business.

Yours sincerely

Disclosures Team
Cheshire West and Chester Council

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Good afternoon,

Thank you for your contact.

The information provided was limited as a result we were unable to locate
an application with the name and email provided.

If you have a housing application, you can send any questions you may have
to [1][email address] if you are at risk or risk of homelessness you can
contact the housing options team on 0808 175 35 95 option 1.

Kind Regards

Jacqui

Senior Choice based Lettings adviser

West Cheshire Homes

Please refer to our helpful FAQ pages regarding any other queries you may
have [2]https://westcheshirehomes.housingjigsaw....

If you require housing advice or assistance, please contact Housing
Options their free phone advice line on 0808 175 3595 option 1, the hours
are Monday, Tuesday, Thursday, Friday 9am – 4.30pm and Wednesday 1pm –
4.30pm.

[3]https://westcheshirehomes.housingjigsaw....

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References

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2. https://eur03.safelinks.protection.outlo...
https://westcheshirehomes.housingjigsaw....
3. https://westcheshirehomes.housingjigsaw....

Dear Mr Dalton

We acknowledge your email, but are confused by your request for an internal review.

The only question you posed in your request from 2nd October was

' How many housing applications (applications to be able to bid on your housing portal, jigsaw) were received in last week of June this year'

The housing department provided an answer to your question of '144 housing applications' this is the full and final answer to your question.

If you wish for further information on how to process a housing application or to check on your own housing application it is best that you contact The Council's housing partner Forhousing, who handle this process, the local authority has no direct involvement with this process.

They can be contacted at [email address] or via phone 0300 123 5522

Kind regards

Disclosures team
Companies, Compliance and Assurance Service
Tel: Use Teams
Email: [email address]
Visit: Privacy and Data Protection

Location: Cheshire West and Chester Council, The Portal, Wellington Road, Ellesmere Port, CH65 0BA
Cheshire West and Chester Council is committed to ensuring the security and protection of the personal
information that we process and to provide a compliant and consistent approach to data protection. To
learn more about how we handle your personal information when you contact the Council's Data Protection
Team, please see our Advice, Enquiries and Complaints Privacy Notice on the Council's website or ask for a
copy of the notice to be sent to you.

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RE: Your request under the Freedom of Information Act 2000/Environmental Information Regulations 2004

Case Reference: RFI 9302

Dear Gavin Dalton

Thank you for your email dated 13 February 2025 clarifying your request. This has now been logged as a new request.

It will be treated as a request within the meaning of the Act: this means that we will send you a full response within 20 working days, either supplying you with the information which you want, or explaining to you why we cannot supply it.

If we need any further clarification or there is any problem we will be in touch.

Please note that following guidance from the Information Commissioners Office (ICO), we will no longer be providing responses in an Excel spreadsheet format.

Yours sincerely

Disclosures Team
Companies, Compliance and Assurance Service
Cheshire West and Chester Council

Tel: 0300 123 8123 (Customer Contact Centre)
Email: [email address]
Visit: cheshirewestandchester.gov.uk
Postal Address: Cheshire West and Chester Borough Council, The Portal, Wellington Road, Ellesmere Port, CH65 0BA

Cheshire West and Chester Council is committed to ensuring the security and protection of the personal information that we process and to provide a compliant and consistent approach to data protection. To learn more about how we handle your personal information when you contact the Council's Data Protection and Compliance Team, please see our Advice, Enquiries and Complaints Privacy Notice on the Council's website or ask for a copy of the notice to be sent to you.

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Dear Gavin Dalton,

Your request for information of 13 February 2025 which has been logged as
RFI 9302 and has been dealt with under the Freedom of Information Act
2000. We confirm that Cheshire West and Chester Council does hold
information relating to your request, through the attached links seen
below.

For the purpose of clarity your request has been reproduced below with
response.

Basic documents are requested by the system upon applying to come onto the
Housing Register it is dependant on what they have indicated on the
application i.e. children etc.

It has been agreed by the Registered providers that the applicant can  be
made live on a band C,  they will be allowed to place a bid on some
properties that are open to all bands, however if they have indicated that
they are a homeowner or have convictions for example they would not be
made live in a band C .

Basic docs required to be auto made live include:-

ID (Birth cert, Passport, Driving licence) Proof of address/Local
connection Proof of child benefit /child element UC

If then the customer indicates they have a priority housing need we would
request further evidence depending on what need they have indicated ie
medical, homelessness,  ect we would also require a tenancy reference for
any current tenancy and previous social housing tenancy in last 5 years if
they have indicated a priority housing need.

I have also attached a copy of the policy for your reference regarding
band award and eligibility to register ect

Response

Basic documents are requested by the system upon applying to come onto the
Housing Register it is dependant on what they have indicated on the
application i.e. children etc.

It has been agreed by the Registered providers that the applicant can be
made live on a band C,  they will be allowed to place a bid on some
properties that are open to all bands, however if they have indicated that
they are a homeowner or have convictions for example they would not be
made live in a band C .

Basic docs required to be auto made live include:-

ID (Birth cert, Passport, Driving licence) Proof of address/Local
connection Proof of child benefit /child element UC

If then the customer indicates they have a priority housing need we would
request further evidence depending on what need they have indicated ie
medical, homelessness,  ect we would also require a tenancy reference for
any current tenancy and previous social housing tenancy in last 5 years if
they have indicated a priority housing need.

also attached a copy of the policy for your reference regarding band award
and eligibility to register ect

any further details you need to contact your housing provider directly.

The Council considers that your request has been answered in full by
either confirming that information is not held, providing you with the
information requested, or explaining why any information has been withheld
and the reasons for any redaction. Where applicable, the Council has also
told you the reasons for the delay in responding to your request.

If you are unhappy with the way your request for information has been
handled you can request a review by writing to the Disclosures Team within
40 working days from the date of the Council’s response.

You are entitled to a review by the Council if:

•             You are dissatisfied with the Council’s explanation of why
the application was not dealt with within the 20 working day time limit.

•             All the information requested is not being disclosed and you
have not received an explanation why some information is not being
disclosed.

•             A reason for the disclosures under the request being refused
is not received.

•             You consider that exemptions have been wrongly applied,
and/or

•             You consider that a fee has been wrongly applied.

Please set out your grounds for seeking a review together with what
specific part of your request those grounds apply to and the outcome you
are seeking. The Council reserves the right to ask you for clarification
of the grounds for your review request if the grounds are not clear, and
to delay commencing the review if such grounds are not provided.

The Disclosures Team can be contacted by email via: [1][Cheshire West and
Chester Council request email] or at the following address:

Disclosures Team

Cheshire West and Chester Council

The Portal

Ellesmere Port

CH65 0BA

The Disclosures Team will acknowledge a request for an internal review
within 5 working days and complete the review as soon as possible and no
later than 40 working days from receipt of the request.

More information about the Council’s internal review process can be found
via:

[2]https://www.cheshirewestandchester.gov.u...

If you remain dissatisfied following the outcome of your review, you have
a right of appeal to the Information Commissioner at:

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone: 08456 30 60 60 or 01625 54 57 45

Website: [3]www.ico.org.uk

There is no charge for making an appeal.

Yours sincerely

Disclosures Team – Customer Relations and Information

Cheshire West and Chester Council

Tel: 0300 123 8 123

Email: [4][email address]

Location: Cheshire West and Chester Council, The Portal, Ellesmere Port
CH65 0BA

Visit: cheshirewestandchester.gov.uk

Cheshire West and Chester Council is committed to ensuring the security
and protection of the personal information that we process and to provide
a compliant and consistent approach to data protection.  To learn more
about how we handle your personal information when you contact the
Council’s Data Protection and Compliance Team,  please see our [5]Advice,
Enquiries and Complaints Privacy Notice on the Council's website or ask
for a copy of the notice to be sent to you.

Advice & Assistance

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References

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1. mailto:[cheshire%20west%20and%20chester%20council%20request%20email]
2. https://www.cheshirewestandchester.gov.u...
3. http://www.ico.org.uk/
4. mailto:[email%20address]
5. https://www.cheshirewestandchester.gov.u...