Thank you for your recent FOI / EIR request. Please find attached an acknowledgement for this request.

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Dear Sherif Attia 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

Thank you for your request for information received on the 11th August
2021. We have considered your request and enclose the following
information -

1.    What case management system do you use for Children’s Social Care?

The case management system is WCCIS (Wales Community Care Information
System)

2.    What is the annual maintenance payment for the Children’s Social
System?

In 2019/2020 the total cost spent was £114,000.00

3.    What date does your contract expire on for Children’s Social
Systems?

It is a National Contract and started in February 2018 and ends in 2028.

4.    What case management system do you use for Adult Social Care?

The case management system is WCCIS (Wales Community Care Information
System)

5.    What is the annual maintenance payment for the Adult Social System?

In 2019/2020 the total cost spent was £105,996.00

6.    What date does your contract expire on for Adult Social Systems?

It is a National Contract and started in February 2018 and ends in 2028.

We supply this information based on your original request. If this is not
what you wanted or if you feel we have not fully understood your request
please do not hesitate to contact me to clarify your exact requirements.

If you have any queries or concerns or are in any way dissatisfied with
the handling of your request please contact [1][Caerphilly County Borough Council request email].

Yours sincerely

Corporate Information Governance Unit

Freedom of Information Act 2000 / Environmental Information Regulations
2004

You have the right to appeal against our decision.
If you wish to appeal please set out If you are unhappy with that decision
in writing your grounds of appeal you have the right to appeal to:
and send to:
 
Corporate Information Governance
Unit Information Commissioner’s Office
Caerphilly county borough council, – Wales
Penallta House 2nd Floor, Churchill House
Tredomen Park Churchill Way
Hengoed. CF82 7PG Cardiff CF10 2HH

Appeals will be determined by an Tel: 0330 414 6421
appropriate senior officer.
Website: [2]www.ico.org.uk

Email: [3][email address]

Re-use of information without permission may infringe the Copyright,
Designs and Patents Act 1988. Re-use can include, but is not limited to,
making multiple copies, publishing and issuing copies of the information
to a wider audience. If you would like to re-use copyright material owned
by Caerphilly County Borough Council, please contact us. Authorisation to
re-use copyright material not owned by this Authority should be sought
directly from the copyright owner.

How we will use your information

Caerphilly County Borough Council will process your request, the
information relevant to your request, your identity and contact details
for the purposes of providing you with a response.  A copy of your request
and your response will be kept for 3 years.  Some requests and responses
may be kept longer but this will be in an anonymised form.  

Your request including your identity and contact details will be
distributed to relevant service areas and elected members who may either
hold the information you have requested or are involved in the processing
of requests.  Other organisations and individuals who may be affected by
the disclosure of the information you have requested may be consulted
prior to a decision being made on the disclosure.

If you have made a complaint to the Information Commissioners Office (ICO)
or others in relation to the processing of your request, copies of your
request, response and any additional correspondence between you and
Caerphilly County Borough Council in relevant to your request may be
shared with them.

You have a number of rights in relation to your information including the
right of access to information we hold about you and the right of
complaint if you are unhappy with the way that we have handled your
request or your information.

For further information on how we process your information and your rights
please click the following link:

[4]https://www.caerphilly.gov.uk/Caerphilly...

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