Dear Sherif,

Thank you for your request for information regarding ‘Case Management for Children's Social Care’ (reference number 07622). Your request was received on the 11/08/21 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

Please note that our response to Freedom of Information Requests (FOIs) may take longer for us to complete at the moment because of COVID-19 implications.

The ICO has advised that although they are unable to extend statutory timescales, they will advise people that they may experience understandable delays when making FOIs, EIRs or SARs during the COVID-19 pandemic.

Is your request essential?

While your statutory right of access remains unchanged, our resources may be diverted away from usual compliance or information rights work at this time. Therefore, we would ask that where possible, before submitting any requests for information that you check our website first to see what may be already published and available.

Prioritising essential services

If you cannot find the information please be aware that under current circumstances and our need to prioritise essential services to ensure the wellbeing of our residents, you may experience a delay in your response.

Following guidance from the ICO, we will keep requestors informed of any delays and will respond as soon as resources allow. We will also be keeping up to date on guidance from the ICO as the situation changes to ensure that we comply with any changes or amendments to information rights practice.

For further information on your information rights at this time please see ico.org.uk.

If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email]

Please remember to quote the reference number above in any future communications.

Kind Regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
Tel: 01254 585651

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Dear Sherif

Thank you for your request for information regarding ‘Case management for Children's Social Care’ (reference number 07622); Please see our response attached/below. If you have any queries regarding your request for information then please don’t hesitate to contact us.

• What case management system do you use for Children’s Social Care?

Liquid Logic

• What is the annual maintenance payment for the Children’s Social System?

The annual maintenance payment for 1/4/2021 to 31/03/2022 is £61859.92

• What date does your contract expire on for the Children’s Social System?

Our annual maintenance contract expires on 31/3/2022

• What case management system do you use for Adult Social Care System?

Servelec - Mosaic

• What is the annual maintenance payment for the Adult Social Care System?

This part of your request has been refused under Section 43 of The Freedom of Information Act 2000 ‘Commercially Sensitive’. Full details can be viewed at : https://www.legislation.gov.uk/ukpga/200...
The view of the supplier has been sought.

• When date does your contract expire on for the Adult Social Care System?

31/03/2023

If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, 3rd Floor, Old Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]
 
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. 
 
Please find attached our 'have your say' feedback policy. 

Kind Regards,

Fatima Makken
Information Governance Officer
Email: [email address]
01254 222527

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