Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR Sarah Tomslin

Freedom of information request - FOI/7469

Subject: Social Care Systems And Subject Access Requests

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

Dear Sarah Tomslin

Request FOI/7469

Freedom of Information Request

Your request has been considered under the provisions of the Freedom of
Information Act. Please accept our apologies for the lengthy delay in
responding to you. Specifically, you have requested the following
information:

1. Who is the supplier of your current Adults social care case management
system?

Liquid Logic.

2. Do you have any plans to replace this system in the next 3 years?

No.

3. Who is the supplier of your current Adults social care finance system?

ContrOCC.

4. Do you have any plans to replace this system in the next 3 years?

No.

5. Who is the supplier of your current Children's social care case
management system?

Liquid Logic.

6. Do you have any plans to replace this system in the next 3 years?

No immediate plans -the contract runs to 2029.

7. Who is the supplier of your current Children's social care finance
system?

The Controcc system from  Oxford Computer Consultants Ltd

8. Do you have any plans to replace this system in the next 3 years?

No plans as this has only just been implemented

9. Who is the supplier of your current Education system?

CapitaONE, Access UK

10. Do you have any plans to replace this system in the next 3 years?

CapitaONE: due to expire 31/03/2024 - no plan to replace.

AccessUK - ongoing, no plan to replace.

11. Do you have a backlog of Children's social care Subject Access
Requests?

Yes.

12. If so, approximately how many and what is the estimated date that this
backlog will be cleared?

We have 43 overdue children’s SARs with a plan of action to clear within 3
months.

13. Do you use eLearning tools to support the use of your Children's and /
or Adults Social Care case management systems?

Adults – yes.

14. If so, please specify. If not, do you have any plans to procure such
tools in the next three years?

Me-Learning Ltd

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act you may ask for an internal review. 
This should be submitted to us within 40 working days of this response. 
You can do this by outlining the details of your complaint by:

Email:        [Croydon Borough Council request email]

Writing:     Information Team
London Borough of Croydon
Bernard Weatherill House
7^th Floor - Zone B
8 Mint Walk
Croydon CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire   SK9 5AF

Yours sincerely 

Croydon Council

References

Visible links
1. https://croydon.disclosure-log.co.uk/