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you will receive a response within twenty working days.

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Dear Michael O'Riley

Thank you for your enquiry 11065.

If you are requesting access to information under the terms of the Freedom of Information Act 2000 or the Environmental Information Regulation 2004 you will receive a response within twenty working days. If your enquiry is related to invoking your rights as set out under Data Protection legislation, you will receive a response within one calendar month.

Please ensure you send all correspondence to the [Conwy Council request email] email address quoting reference number 11065.

This email and any attachments may contain confidential material and are solely for the use of the intended recipient(s). If you have received this email in error, please notify the sender immediately and delete this email. If you are not the intended recipient(s), you must not use, retain or disclose any information contained in this email. For details of our privacy notice click here Privacy-Notice

Dear Requester,

Please find attached information in response to your Freedom of
Information request.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review.  Internal review requests should be
submitted within two months of the date of receipt of this response, and
should be sent to the e-mail address below.

Please ensure all correspondence is sent to this email address: 
[1][Conwy Council request email].

If you are not content with the outcome of the internal review, or if you
are unhappy with this response you may appeal to the:

Information Commissioner’s Office – Wales

2nd Floor, Churchill House

Churchill Way

Cardiff

CF10 2HH

Yours sincerely,

Vicky Owen

Rhyddid Gwybodaeth/Freedom of Information

Gwasanaethau Gofal Cymdeithasol ac Addysg/Social Care & Education Services

Cyngor Bwrdeistref Sirol Conwy County Borough Council

PO Box 1, Conwy, LL30 9GN
Gwe/Web: [2]www.conwy.gov.uk/freedomofinformation

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From: [3][email address] <[4][email address]>
Sent: 06 April 2023 15:39
To: socialcarefoi <[5][email address]>
Subject: Your Business Unit has received a Business Unit Request - 11066
(Parental FOI ID 11065)

Dear Conwy County Borough Council,

1. Who is the supplier of your current Adults social care case management
system?

2. Do you have any plans to replace this system in the next 3 years?

3. Who is the supplier of your current Adults social care finance system?

4. Do you have any plans to replace this system in the next 3 years?

5. Who is the supplier of your current Children's social care case
management system?

6. Do you have any plans to replace this system in the next 3 years?

7. Who is the supplier of your current Children's social care finance
system?

8. Do you have any plans to replace this system in the next 3 years?

9. Who is the supplier of your current Education system?

10. Do you have any plans to replace this system in the next 3 years?

11. Do you have a backlog of Children's social care Subject Access
Requests?

12. If so, approximately how many and what is the estimated date that this
backlog will be cleared?

13. Do you use eLearning tools to support the use of your Children's and /
or Adults Social Care case management systems?

14. If so, please specify. If not, do you have any plans to procure such
tools in the next three years?

Yours faithfully, Michael O'Riley

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