Social Care Systems And Subject Access Requests

The request was successful.

Dear North Lanarkshire Council,

1. Who is the supplier of your current Adults social care case management system?

2. Do you have any plans to replace this system in the next 3 years?

3. Who is the supplier of your current Adults social care finance system?

4. Do you have any plans to replace this system in the next 3 years?

5. Who is the supplier of your current Children's social care case management system?

6. Do you have any plans to replace this system in the next 3 years?

7. Who is the supplier of your current Children's social care finance system?

8. Do you have any plans to replace this system in the next 3 years?

9. Who is the supplier of your current Education system?

10. Do you have any plans to replace this system in the next 3 years?

11. Do you have a backlog of Children's social care Subject Access Requests?

12. If so, approximately how many and what is the estimated date that this backlog will be cleared?

13. Do you use eLearning tools to support the use of your Children's and / or Adults Social Care case management systems?

14. If so, please specify. If not, do you have any plans to procure such tools in the next three years?

Yours faithfully,

Sarah Tomslin

Jacqueline Keachie, North Lanarkshire Council

Dear Sir/Madam

I acknowledge receipt of your email which is receiving attention.

I shall contact you again when I am in a position to respond more fully to your request.

Yours faithfully.

Jacqueline Keachie
For Freedom of Information Co-ordinator
North Lanarkshire Council
Contact by email

show quoted sections

Jacqueline Keachie, North Lanarkshire Council

Dear Ms. Tomslin

Request for Information

 

I refer again to your e-mail date 6 April 2023 seeking information under
the Freedom of Information legislation.

 

Having investigated, my response to your 14 questions is as follows:-

 

Questions 1, 3, 5 and 7

 

The current system mySWIS is our own inbuilt and supported system.

 

Questions 2, 4, 6 and 8

 

Yes, we have recently procured a new system and this is in the first phase
of implementation.

 

Question 9

 

The current education management system is Seemis.

 

Question 10

 

No.

 

Question 11

 

Yes.

 

Question 12

 

There are 2 and it is estimated that the backlog will be cleared in 4
weeks.

 

Question 13

 

Training is done internally.

Question 14

 

Not Applicable.

 

I can advise that North Lanarkshire Council, having regard to the
provisions of Section 21 of the Freedom of Information (Scotland) Act
2002, has established a procedure whereby any person who has requested
information and is in any way dissatisfied with the decision on that
request, can within forty working days require a review of that decision
by writing to the Chief Officer (Legal and Democratic), Civic Centre,
Windmillhill Street, Motherwell ML1 1AB.  Accordingly, if you are
dissatisfied with this decision and seek such review please write to the
Chief Officer (Legal and Democratic).

 

I would advise, also, that in terms of Section 47 of the Act a person who
is dissatisfied with a notice given by the local authority under Section
21 of the Act - ie. a notice following a review of a decision by a local
authority, or by the failure of a local authority to give such a notice -
may make application to the Scottish Information Commissioner for a
decision as to whether, in any respect specified in that application, the
request for information to which the requirement relates has been dealt
with in accordance with the Act.  Such an application must be made within
six months of the review decision and be in writing or in another form
which, by reason of it having some permanency is capable of being used for
subsequent reference. The application must state the name of the applicant
and provide an address for correspondence. The application must also
specify the request for information to which the requirement for review
relates, the matter which gave rise to the applicant’s dissatisfaction
with the original decision of the local authority and the matter which
gives rise to the applicant’s dissatisfaction with the decision on review
by the local authority or the failure of the local authority to issue such
a decision.  The Scottish Information Commissioner can be contacted as
follows:-

 

Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St. Andrews

KY16 9DS

email: [1][email address]

 

Appeals to the Scottish Information Commissioner can also be made online
via the following link: -

 

[2]www.itspublicknowledge.info/Appeal

 

I hope this information is sufficient for your purpose.  If, however, you
require further information – or I can assist in any other way – please
let me know.

 

Yours sincerely

 

 

Jacqueline Keachie

For Freedom of Information Co-ordinator

North Lanarkshire Council

Contact by email.

 

show quoted sections