Social Care Systems And Subject Access Requests
Dear South Gloucestershire Council,
1. Who is the supplier of your current Adults social care case management system?
2. Do you have any plans to replace this system in the next 3 years?
3. Who is the supplier of your current Adults social care finance system?
4. Do you have any plans to replace this system in the next 3 years?
5. Who is the supplier of your current Children's social care case management system?
6. Do you have any plans to replace this system in the next 3 years?
7. Who is the supplier of your current Children's social care finance system?
8. Do you have any plans to replace this system in the next 3 years?
9. Who is the supplier of your current Education system?
10. Do you have any plans to replace this system in the next 3 years?
11. Do you have a backlog of Children's social care Subject Access Requests?
12. If so, approximately how many and what is the estimated date that this backlog will be cleared?
13. Do you use eLearning tools to support the use of your Children's and / or Adults Social Care case management systems?
14. If so, please specify. If not, do you have any plans to procure such tools in the next three years?
Yours faithfully,
Michael O'Riley
Thank you for your email.
This is an automatic response confirming receipt of your email.
Where a response is required we will aim to acknowledge your email within
5 working days and we will advise you of the next steps for dealing with
your request.
You can now apply, report or request a service using our online forms on
[1]www.southglos.gov.uk. Using our online forms is often quicker and
easier because they feed directly into our systems and automatically pass
information to the teams responsible; you will receive a confirmation
email with a reference number, along with a timescale for us to resolve
your enquiry.
To find out how South Gloucestershire Council uses and protects your
information visit [2]www.southglos.gov.uk/privacy for our Privacy Notice.
Kind regards
Customer Care
_______________________________________________________________
South Gloucestershire Council Achieving excellence for our residents
and their communities, ensuring South Gloucestershire continues to be a
great place to live and work
References
Visible links
1. http://www.southglos.gov.uk/
2. http://www.southglos.gov.uk/privacy
3. http://www.southglos.gov.uk/
4. http://www.southglos.gov.uk/privacy
Our Ref: FIDP/019567-23
Enquiries to: Feedback and Information Governance Team
Tel: 01454 865924
E-mail: [1][email address]
Dear Mr O’Riley,
Thank you for your recent request for information under the Freedom of
Information Act.
Your request will now be considered in accordance with the Act.
The 20 day period for considering your request commenced on 10.05.2023.
In the event that the information you have requested is to be disclosed,
it will be sent to you no later than 08.06.2023. If we cannot respond by
that date then we will write to you again.
Yours sincerely
Feedback and Information Governance Team
People Department
South Gloucestershire Council
Tel: 01454 864740
[2]www.southglos.gov.uk
To provide us with feedback about our services, please email
[3][email address]
To submit requests for information, please email
[4][email address]
For development of new information, advice & guidance platform, please
email: [5][email address]
To contact us regarding an FOI Request, please email
[6][email address]
Office: Council Offices, Badminton Road, Yate, BS37 5AF
Postal Address: Department for Children, Adults and Health, Feedback and
Information Governance Team, PO Box 1955, BRISTOL, BS37 0DE
_______________________________________________________________
South Gloucestershire Council Achieving excellence for our residents
and their communities, ensuring South Gloucestershire continues to be a
great place to live and work
References
Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.southglos.gov.uk/
3. mailto:[email address]
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]
7. http://www.southglos.gov.uk/
8. http://www.southglos.gov.uk/privacy
Good afternoon Mr O’Reily
I am contacting you in relation to questions 11 and 12 of your Freedom of
Information request.
Could you please clarify your definition of ‘backlog’ - do you wish to
know all open Children's social care Subject Access Requests, or open
cases that have passed their response due date?
We’ve temporarily paused the clock on your request until we receive this
clarification.
I look forward to hearing back from you.
Best wishes
Lorelei Cole
Complaints, FOI & IG Senior Officer (ECS & CECR)
South Gloucestershire Council
Department for Place
From: Freedom of information
Sent: 12 May 2023 16:19
To: '[FOI #979541 email]'
Subject: FOI Request - Social Care Systems And Subject Access Requests
Our Ref: FIDP/019567-23
Enquiries to: Feedback and Information Governance Team
Tel: 01454 865924
E-mail: [1][email address]
Dear Mr O’Riley,
Thank you for your recent request for information under the Freedom of
Information Act.
Your request will now be considered in accordance with the Act.
The 20 day period for considering your request commenced on 10.05.2023.
In the event that the information you have requested is to be disclosed,
it will be sent to you no later than 08.06.2023. If we cannot respond by
that date then we will write to you again.
Yours sincerely
Feedback and Information Governance Team
People Department
South Gloucestershire Council
Tel: 01454 864740
[2]www.southglos.gov.uk
To provide us with feedback about our services, please email
[3][email address]
To submit requests for information, please email
[4][email address]
For development of new information, advice & guidance platform, please
email: [5][email address]
To contact us regarding an FOI Request, please email
[6][email address]
Office: Council Offices, Badminton Road, Yate, BS37 5AF
Postal Address: Department for Children, Adults and Health, Feedback and
Information Governance Team, PO Box 1955, BRISTOL, BS37 0DE
_______________________________________________________________
South Gloucestershire Council Achieving excellence for our residents
and their communities, ensuring South Gloucestershire continues to be a
great place to live and work
References
Visible links
1. mailto:[email address]
mailto:[email address]
2. http://www.southglos.gov.uk/
3. mailto:[email address]
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[email address]
7. http://www.southglos.gov.uk/
8. http://www.southglos.gov.uk/privacy
Dear ECSFeedback,
Any SARS that have not been processed within statutory deadlines or at risk of not being so.
Yours sincerely,
Michael O'Riley
Thank you for your email.
This is an automatic response confirming receipt of your email.
Where a response is required we will aim to acknowledge your email within
5 working days and we will advise you of the next steps for dealing with
your request.
You can now apply, report or request a service using our online forms on
[1]www.southglos.gov.uk. Using our online forms is often quicker and
easier because they feed directly into our systems and automatically pass
information to the teams responsible; you will receive a confirmation
email with a reference number, along with a timescale for us to resolve
your enquiry.
To find out how South Gloucestershire Council uses and protects your
information visit [2]www.southglos.gov.uk/privacy for our Privacy Notice.
Kind regards
Customer Care
_______________________________________________________________
South Gloucestershire Council Achieving excellence for our residents
and their communities, ensuring South Gloucestershire continues to be a
great place to live and work
References
Visible links
1. http://www.southglos.gov.uk/
2. http://www.southglos.gov.uk/privacy
3. http://www.southglos.gov.uk/
4. http://www.southglos.gov.uk/privacy
Good afternoon Mr O'Riley
Thank you for getting back to me to clarify your request.
We will contact you again by 12 June to respond to your request.
Best wishes
Lorelei Cole
Complaints, FOI & IG Senior Officer (ECS & CECR)
South Gloucestershire Council
Department for Place
Good afternoon Mr O’Riley
Please find our response to your Freedom of Information request attached.
Best wishes
Lorelei Cole
Complaints, FOI & IG Senior Officer (ECS & CECR)
South Gloucestershire Council
Department for Place
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