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Request for Information – LBR-FOI-01531 – Social Care Systems

 

Thank you for your request for information received on 11 May 2023.

 

We aim to respond to you within 20 working days.

 

Regards

 

FOI and DPA Officer

[email address]

IMPORTANT:
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Dear Sarah,

In order for us to continue processing your FOI, please could you provide the following clarification?

Could you clarify how you are defining a 'backlog' of children's SARs?

Also for question 9 could you clarify whether you mean education solely relating to children?

Thanks

Yours faithfully

FOI and DPA Officer
[email address]

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Request for Information - LBR-FOI-01531 - Social Care Systems

 

I refer to your request for information received on 11 May 2023.  Please
see the information below in response to your request: -

 

Your Request:

 

1. Who is the supplier of your current Adults social care case management
system?

 

2. Do you have any plans to replace this system in the next 3 years?

 

3. Who is the supplier of your current Adults social care finance system?

 

4. Do you have any plans to replace this system in the next 3 years?

 

5. Who is the supplier of your current Children's social care case
management system?

 

6. Do you have any plans to replace this system in the next 3 years?

 

7. Who is the supplier of your current Children's social care finance
system?

 

8. Do you have any plans to replace this system in the next 3 years?

 

9. Who is the supplier of your current Education system?

 

10. Do you have any plans to replace this system in the next 3 years?

 

11. Do you have a backlog of Children's social care Subject Access
Requests?

 

12. If so, approximately how many and what is the estimated date that this
backlog will be cleared?

 

13. Do you use eLearning tools to support the use of your Children's and /
or Adults Social Care case management systems?

 

14. If so, please specify. If not, do you have any plans to procure such
tools in the next three years?

 

Our Response:

 

 

 1. Who is the supplier of your current Adults social care case management
system?

Access Group

2. Do you have any plans to replace this system in the next 3 years?

 No

3. Who is the supplier of your current Adults social care finance system?

 Access Group

4. Do you have any plans to replace this system in the next 3 years?

 No

5. Who is the supplier of your current Children's social care case
management system?

 Please send to AFC at [email address]

6. Do you have any plans to replace this system in the next 3 years?

  Please send to AFC at [email address]

7. Who is the supplier of your current Children's social care finance
system?

  Please send to AFC at [email address]

8. Do you have any plans to replace this system in the next 3 years?

  Please send to AFC at [email address]

9. Who is the supplier of your current Education system?

  Please send to AFC at [email address]

10. Do you have any plans to replace this system in the next 3 years?

 No

11. Do you have a backlog of Children's social care Subject Access
Requests?

 Please send to AFC at [email address]

12. If so, approximately how many and what is the estimated date that this
backlog will be cleared?

 Please send to AFC at [email address]

13. Do you use eLearning tools to support the use of your Children's and /
or Adults Social Care case management systems?

CHILDRENS –   Please send to AFC at [email address]

Adults - Yes

14. If so, please specify. If not, do you have any plans to procure such
tools in the next three years?

CHILDRENS -   Please send to AFC at [email address]

Adults – materials developed internally and delivered via ShaprePoint

 

Please note that the information you have requested regarding Children is
not held by London Borough of Richmond upon Thames.  You may wish to
submit your request to Achieving for Children (AfC) who provide Children’s
Services on behalf of the Council.  AfC can be contacted directly with FOI
requests via the following link:  [email address]

 

 

 

I hope this information meets your needs.  If you do not understand the
information provided or wish to discuss anything further, please feel free
to contact us.

 

Please note, all material provided by the Council in response to your
request for information is for your personal, non-commercial use. The
Council reserves all rights in the copyright of the information provided. 
Any unauthorised copying or adaptation of the information without express
written confirmation from The Council may constitute an infringement of
copyright. Any intention to re-use this information commercially may
require consent.  Please forward any requests for re-use of information to
the FOI officer.

 

If you are dissatisfied with the information provided in relation to your
request, you may make representations to the Information and Transparency
Manager.  Any such request for an internal review should be made within 40
days from today's date.  Correspondence should be addressed to:

[email address]

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a decision
at: [2]https://ico.org.uk/global/contact-us/

 

Regards,

 

FOI and DPA Officer

[email address]

 

 

IMPORTANT:
This email and any of its attachments are intended solely for the use of
the individual or entity to whom they are addressed. If you have received
this message in error you must not print, copy, use or disclose the
contents to anyone. Please also delete it from your system and inform the
sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
authorised third parties, in accordance with relevant legislation.

References

Visible links
2. https://ico.org.uk/global/contact-us/