Social Care Systems And Subject Access Requests

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Michael O'Riley

Dear Northumberland County Council,

1. Who is the supplier of your current Adults social care case management system?

2. Do you have any plans to replace this system in the next 3 years?

3. Who is the supplier of your current Adults social care finance system?

4. Do you have any plans to replace this system in the next 3 years?

5. Who is the supplier of your current Children's social care case management system?

6. Do you have any plans to replace this system in the next 3 years?

7. Who is the supplier of your current Children's social care finance system?

8. Do you have any plans to replace this system in the next 3 years?

9. Who is the supplier of your current Education system?

10. Do you have any plans to replace this system in the next 3 years?

11. Do you have a backlog of Children's social care Subject Access Requests?

12. If so, approximately how many and what is the estimated date that this backlog will be cleared?

13. Do you use eLearning tools to support the use of your Children's and / or Adults Social Care case management systems?

14. If so, please specify. If not, do you have any plans to procure such tools in the next three years?

Yours faithfully,

Michael O'Riley

Northumberland County Council

1 Attachment

Our Ref: 12350  

Dear Mr O'Riley,

INFORMATION REQUEST

Thank you for your request for information which will be dealt with under
the terms of the Freedom of Information Act 2000.

In some circumstances a fee may be payable and if that is the case, we
will let you know the likely charges before proceeding.

If you have any queries about this matter please contact us. Please
remember to quote the reference number above in any future communications.

Kind regards,

Julia

Information Governance Office
Northumberland County Council
County Hall
Morpeth
Northumberland
NE61 2EF

Tel: 0345 600 6400
Email: [Northumberland County Council request email]
Web: http://www.northumberland.gov.uk

Northumberland County Council

1 Attachment

Our Ref: 12350   

 

Dear Mr O’Riley, 
 
FREEDOM OF INFORMATION ACT REQUEST 
 
I refer to your Freedom of Information request in relation to Social Care
Systems and Subject Access Requests. 
 
Right of Access 
 
Section 1(1) of the Act provides any person making a request for
information to a public authority is entitled. 
 
(a) to be informed in writing by the public authority whether it holds
information of the description specified in the request (which Section
1(6) of the Act designates as the "duty to confirm or deny"), and 
 
(b) if that is the case, to have that information communicated to him. 
 
The right is to obtain access to the information itself and not to the
document or record which contains it. 
 
The Act creates a general right of access to information held by public
authorities subject to various exemptions. 
 
Northumberland County Council confirms that it holds the information you
have requested, please see the following information in response. 
 
Q.1 Who is the supplier of your current Adults social care case management
system? 

A.1 OLM (as the current owners of Swift, which is the system that we
use). 

 

Q.2 Do you have any plans to replace this system in the next 3 years? 

A.2 Yes, we have recently awarded the contract for a replacement system,
which will be provided by Azeus. 

  

Q.3 Who is the supplier of your current Adults social care finance
system? 

A.3 We use Swift to manage financial aspects of commissioning, together
with some in-house code. 

 

Q.4 Do you have any plans to replace this system in the next 3 years? 

A.4 Yes, the Azeus system will be replacing all Swift functionality. 

   

Q.5 Who is the supplier of your current Children's social care case
management system? 

A.5 Liquidlogic. 

 

Q.6 Do you have any plans to replace this system in the next 3 years? 

A.6 No. 

 

Q.7 Who is the supplier of your current Children's social care finance
system? 

A.7 Liquidlogic. 

 

Q.8 Do you have any plans to replace this system in the next 3 years? 

A.8 No. 

 

Q.9 Who is the supplier of your current Education system? 

A.9 Capita. 

 

Q.10 Do you have any plans to replace this system in the next 3 years? 

A.10 No. 

 

Q.11 Do you have a backlog of Children's social care Subject Access
Requests? 

A.11 Yes. 

 

Q.12 If so, approximately how many and what is the estimated date that
this backlog will be cleared? 

A.12 Approximately fifteen. Three months.  

 

Q.13 Do you use eLearning tools to support the use of your Children's and
/ or Adults Social Care case management systems? 

A.13  

Adult Services: No. 

Children’s Services: Yes, for Children's management system. 

 

Q.14 If so, please specify. If not, do you have any plans to procure such
tools in the next three years? 

A.14  

Adult Services: we have no current plans to do so. 

Children’s Services: Learning Together - currently being developed for
Children's Systems Support. 

 
Complaints 
 
If you are unhappy with the way your request for information has been
handled, you can request an internal review by writing within 2 months
from the date of this response to the Information Governance Office: 
 
Information Governance Office, Northumberland County Council, County Hall,
Morpeth, NE61 2EF 
Email: [Northumberland County Council request email] 
 
Information Commissioner 
 
If you remain dissatisfied with the handling of your request, you have a
right by Section 50 of the Act to apply to the Information Commissioner
for a decision as to whether your request has been dealt with in
accordance with the requirements of the Act at: 
 
The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF 
Tel: 0303 123 1113, Email: [email address
 
There is no charge for making an appeal. 
 
Yours sincerely, 

 

Julia 
 
FOI Coordinator – Central Team 
Information Governance Office 
Northumberland County Council 
County Hall 
Morpeth 
Northumberland 
NE61 2EF 
 
Tel: 0345 600 6400 
Email: [Northumberland County Council request email] 
Web: [1]http://www.northumberland.gov.uk 

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