Social Care Systems And Subject Access Requests

Michael O'Riley made this Freedom of Information request to Leicestershire County Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Michael O'Riley

Dear Leicestershire County Council,

1. Who is the supplier of your current Adults social care case management system?

2. Do you have any plans to replace this system in the next 3 years?

3. Who is the supplier of your current Adults social care finance system?

4. Do you have any plans to replace this system in the next 3 years?

5. Who is the supplier of your current Children's social care case management system?

6. Do you have any plans to replace this system in the next 3 years?

7. Who is the supplier of your current Children's social care finance system?

8. Do you have any plans to replace this system in the next 3 years?

9. Who is the supplier of your current Education system?

10. Do you have any plans to replace this system in the next 3 years?

11. Do you have a backlog of Children's social care Subject Access Requests?

12. If so, approximately how many and what is the estimated date that this backlog will be cleared?

13. Do you use eLearning tools to support the use of your Children's and / or Adults Social Care case management systems?

14. If so, please specify. If not, do you have any plans to procure such tools in the next three years?

Yours faithfully,

Michael O'Riley

leicestershire@infreemation.co.uk,

Thank you for your information request. This is an automated response and
acknowledgement.

If you have submitted a request under the Freedom of Information Act
(FOIA) or the Environmental Information Regulations (EIR), your request
will be considered and you will receive our response within the statutory
timescale of 20 working days.

If we need to clarify anything or your query is regarding a different
matter one of our FOI team will be in contact within 5 working days.

leicestershire@infreemation.co.uk,

Dear Mr O'Riley,

We are writing to you in relation to your request received on 02/05/2023,
specifically question 9, copied here:

9. Who is the supplier of your current Education system?

Unfortunately, we are unable to proceed without further clarification of
the information you require.

To enable us to continue processing your request, please answer the
following:

********************************************************************************************

Please explain what your mean by 'education system'? Is this school
admissions software or something else? 

********************************************************************************************

Please note that if we do not receive appropriate clarification within a
month from the date of this email, then we will consider your request
closed. 

Kind regards,

FOI Team
Leicestershire County Council

Michael O'Riley

Dear [email address],

A corporate Education System such as Capita One or EYES

Yours sincerely,

Michael O'Riley

leicestershire@infreemation.co.uk,

Thank you for providing clarification. 

We will now be able to consider your request and will aim to provide you
with a response within the statutory timescale of 20 working days, which
means the due date will be 07 June 2023 

Kind regards,
FOI Team

Leicestershire County Council

leicestershire@infreemation.co.uk,

1 Attachment

Dear Mr O'Riley, 

Please find attached the response to your request. If you have any
difficulty in accessing the information, please contact us by replying to
this email.

Your request has been handled under the Freedom of Information Act 2000.

If you are not happy with how we’ve dealt with your request, you can
complain and ask us to review our decision. If this is the case, please
contact [1][Leicestershire County Council request email], quoting the FOI Request Number. We will
usually only be able to consider complaints about requests if they are
submitted to us within two months (from the date of this email). 

Further information about your rights to information is available from the
Information Commissioner's Office at [2]www.ico.org.uk

Kind regards,

FOI Team
Leicestershire County Council

References

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2. http://www.ico.org.uk/