Social Care Systems And Subject Access Requests

Michael O'Riley made this Freedom of Information request to Kingston upon Thames Borough Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Michael O'Riley

Dear Kingston upon Thames Borough Council,

1. Who is the supplier of your current Adults social care case management system?

2. Do you have any plans to replace this system in the next 3 years?

3. Who is the supplier of your current Adults social care finance system?

4. Do you have any plans to replace this system in the next 3 years?

5. Who is the supplier of your current Children's social care case management system?

6. Do you have any plans to replace this system in the next 3 years?

7. Who is the supplier of your current Children's social care finance system?

8. Do you have any plans to replace this system in the next 3 years?

9. Who is the supplier of your current Education system?

10. Do you have any plans to replace this system in the next 3 years?

11. Do you have a backlog of Children's social care Subject Access Requests?

12. If so, approximately how many and what is the estimated date that this backlog will be cleared?

13. Do you use eLearning tools to support the use of your Children's and / or Adults Social Care case management systems?

14. If so, please specify. If not, do you have any plans to procure such tools in the next three years?

Yours faithfully,

Michael O'Riley

RBK FOI, Kingston upon Thames Borough Council

Dear Michael 
FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - REF NO - (please
quote in correspondence)
I acknowledge your request for information dated 03/05/2023. Please note
we will be responding to questions related to Adult social care only (Q1-4
and Q13-14). Your request for information relating to the provision of
children’s services should be directed to AfC. These services are managed
on behalf of Kingston by Achieving for Children (AfC), a community
interest company.
Please submit your request via email to
[1][email address] or by post to the Freedom of
Information Lead, Achieving for Children, 2nd Floor, 42 York Street,
Twickenham, TW1 3BW. A link can be found on the AfC website.
[2]https://www.achievingforchildren.org.uk/...
Your request is being considered and, if it is held, you will receive the
information requested within the statutory timescale of 20 working days as
defined by the Freedom of Information Act 2000, subject to the information
not being exempt or containing a reference to a third party.
If appropriate, the information may be provided in paper copy, normal font
size.  If you require alternative formats, e.g. language, audio, large
print, etc. then please let us know.
For your information, the Act defines a number of exemptions which may
prevent release of the information you have requested.  There will be an
assessment and if any of the exemption categories apply then the
information will not be released.  You will be informed if this is the
case, including your rights of appeal.
If the information you request contains reference to a third party then
they may be consulted prior to a decision being taken on whether or not to
release the information to you.  You will be informed if this is the case.
A fee may be payable for this information.  This will be considered and
you will be informed if a fee is payable.  In this event the fee must be
paid before the information is processed and released.  The 20 working day
time limit is suspended until receipt of the payment.
Please be advised that in line with the Royal Borough of Kingston's
commitment to transparency, in due course an anonymous copy of your
request and our response may be published on our website.
Yours sincerely,

FOI Team

Royal Borough of Kingston upon Thames
London Borough of Sutton
[3]www.kingston.gov.uk
[4]www.sutton.gov.uk

show quoted sections

Amanda Colgate, Kingston upon Thames Borough Council

Dear Mr O’Reilly

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST - REF NO - FOIK2851

 

I refer to your request for information received on 3 May 2023 regarding
Social Care Systems.

 

I have copied your request below and inserted our responses in Bold. 

Request & Response

1. Who is the supplier of your current Adults social care case management
system?

Liquid Logic

2. Do you have any plans to replace this system in the next 3 years?

No

3. Who is the supplier of your current Adults social care finance system?

Liquid Logic

4. Do you have any plans to replace this system in the next 3 years?

No

13. Do you use eLearning tools to support the use of your Adults Social
Care case management systems?

No

14. If so, please specify. If not, do you have any plans to procure such
tools in the next three years?

No

Your request for information relating to the provision of children’s
services are managed on behalf of Kingston by Achieving for Children
(AfC), a community interest company.

Please submit your request via email to
[1][email address] or by post to the Freedom of
Information Lead, Achieving for Children, 2nd Floor, 42 York Street,
Twickenham, TW1 3BW. A link can be found on the AfC website.
[2]https://www.achievingforchildren.org.uk/...

If you are unhappy with the way in which your request has been handled you
have the right to ask for an internal review.  Please notify us in writing
as soon as possible with the grounds upon which you feel the appeal is
justified to : [3][Kingston upon Thames Borough Council request email] or by post to Customer Care,
Guildhall 2, Kingston upon Thames, Surrey, KT1 1EU

We aim to respond to you within 20 working days of receiving your request.
If it is going to take longer we will let you know.

 

Should you still be dissatisfied with the outcome you have the right to
refer to the Information Commissioner: Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF [4]www.ico.org.uk

 

Yours sincerely

 

Amanda Colgate

FOI Link Worker

[5][Kingston upon Thames Borough Council request email]

Email: [6][email address]

Website: [7]www.kingston.gov.uk

[8]https://www.hee.nhs.uk/our-work/learning...

Kingston Council and Kingston Clinical Commissioning Group 

Kingston Commissioning Collaborative – Commissioning Health and Social
Care Together

 

The information contained in this message is confidential. It is intended
solely for the use of the individual or entity to whom it is addressed and
others authorised to receive it. If the reader of this message is not the
intended recipient, you are hereby notified that any use,
copying, dissemination or disclosure of this information is
strictly prohibited. The Adult Social Care Privacy Statement can be found
[9]here .

 

Disclaimers apply, for full details see :
([10]https://www.kingston.gov.uk/email-discla...)

References

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