Social Care Systems

The request was successful.

Dear West Lothian Council,

Please answer the following questions:

•Who provides your IT social services solution for your Adults department?
•What is the cost of the associated contract?
•When is this contract due to expire?

•Who provides your IT social services solution for your Children’s department?
•What is the cost of the associated contract?
•When is this contract due to expire?

•What do you use for your resource allocation system? (Is it in-house or some other system?)

•If applicable, what e-market place solution do you use?

•If applicable, what call monitoring solution do you use?

Yours faithfully,

john jones

West Lothian Council

Dear What Do They Know
Information Request
Reference no. 101003727911

I refer to your request for information dated 19/04/2013 .

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West Lothian Council

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West Lothian Council

01/05/2013

Dear What Do They Know

Freedom Of Information

Reference no. 101003727911

I refer to your request for information on IT social services solutions, dated 19/04/2013.

Q1) Who provides your IT social services solution for your Adults department?
A1) Northgate Information Solutions UK Ltd (SWIFT)

Q2) What is the cost of the associated contract?
A2) £50,000 per annum (recurring) support and maintenance

Q3) When is this contract due to expire?
A3) 1st April 2014 annual recurring

Q4) Who provides your IT social services solution for your Childrens department?
A4) Northgate Information Solutions UK Ltd (SWIFT)

Q5) What is the cost of the associated contract?
A5) £50,000 per annum (recurring) support and maintenance

Q6) What do you use for your resource allocation system? (Is it in-house or some other system?)
A6) Northgate Information Solutions UK Ltd (SWIFT)

Q7) When is this contract due to expire?
A7)1st April 2014 annual recurring

Q8) If applicable, what e-market place solution do you use?
A8) N/A

Q9) If applicable, what call monitoring solution do you use?
A9) Northgate Information Solutions UK Ltd (SWIFT)

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You may, within a further six months, if your are dissatisfied with the outcome or with the Council's failure to review its actions and decisions in relation to this response, apply in writing to the Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife, KY16 9DS (01334 464610; email [email address]) requesting his decision in this matter.

Yours faithfully

Ailsa MacKerrow
DATA LABEL: PRIVATE/CONFIDENTIAL

Your personal information will be held and used in accordance with the Data Protection Act 1998. The Council will not disclose your information to a third party or organisation but where appropriate will use your personal details to process this and any future enquiries that you may contact us about.
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