Social Care Support Products

The request was successful.

Dear Norfolk County Council,

1. Has this council ever used Sentinel for its social care LADO functions?

If yes, please answer the following questions:

- Is this product still operational? If so, do you have plans to decommission it in the next 3 years?

- If this product has been decommissioned / is no longer operational, are you still storing legacy data from it? If so, where & how?

2. Has this council ever used Guardian for its social care MASH functions?

If yes, please answer the following questions:

- Is this product still operational? If so, do you have plans to decommission it in the next 3 years?

- If this product has been decommissioned / is no longer operational, are you still storing legacy data from it? If so, where & how?

3. Has this council ever used Abacus - Social Care Finance & Case Management System?

If yes, please answer the following questions:

- Is this product still operational? If so, do you have plans to decommission it in the next 3 years?

- If this product has been decommissioned / is no longer operational, are you still storing legacy data from it? If so, where & how?

4. Has this council ever used CACI's YOIS case management system?

If yes, please answer the following questions:

- Is this product still operational? If so, do you have plans to decommission it in the next 3 years?

- If this product has been decommissioned / is no longer operational, are you still storing legacy data from it? If so, where & how?

5. Has this council ever used Softbox - Child Care Payments software

If yes, please answer the following questions:

- Is this product still operational? If so, do you have plans to decommission it in the next 3 years?

- If this product has been decommissioned / is no longer operational, are you still storing legacy data from it? If so, where & how?

6. Who is responsible for the management / maintenance of all social care legacy data within your organisation ? A job-title will be sufficient

Yours faithfully,

Angela Johnson

Freedom of Information, Norfolk County Council

Dear Angela Johnson

Freedom of Information Act 2000/Environmental Information Regulations 2004 Information Request ENQ-539164-T6Y1H0

Thank you for your request for information received on 01/02/2022

We have up to 20 working days in which to deal with your request.

If we require clarification of your request we will contact you to explain this, and the 20 working-day period will then start from the day that we receive your clarification.

We will inform you in advance if there is a charge for supplying copies of any information, and we will provide an explanation if any information which we hold is not released to you.

If the requested information contains references to any third parties, we may need to seek their views before we can decide whether or not to release the information to you. In such cases we will not share your own personal details with third parties.

Should you have any queries regarding your request, please contact the team by email at [Norfolk County Council request email] or by telephone on 01603 222661.

Yours sincerely

Information Governance Service Assistant
Complaints Team
Strategy and Transformation Department
South Wing , Ground Floor

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Freedom of Information, Norfolk County Council

Dear Angela Johnson
 
Freedom of Information Request ENQ- 539164-T6Y1H0
 
I refer to your request for information dated 1 February 2022.
 
You asked for:
 
1. Has this council ever used Sentinel for its social care LADO functions?
 
If yes, please answer the following questions:
- Is this product still operational? If so, do you have plans to
decommission it in the next 3 years?
- If this product has been decommissioned / is no longer operational, are
you still storing legacy data from it? If so, where & how?
 
Our response:   No
 
2. Has this council ever used Guardian for its social care MASH functions?
 
If yes, please answer the following questions:
- Is this product still operational? If so, do you have plans to
decommission it in the next 3 years?
- If this product has been decommissioned / is no longer operational, are
you still storing legacy data from it? If so, where & how?
 
Our response:   No
 
3. Has this council ever used Abacus - Social Care Finance & Case
Management System?
 
If yes, please answer the following questions:
- Is this product still operational? If so, do you have plans to
decommission it in the next 3 years?
- If this product has been decommissioned / is no longer operational, are
you still storing legacy data from it? If so, where & how?
 
Our response:    No
 
4. Has this council ever used CACI's YOIS case management system?
 
If yes, please answer the following questions:
- Is this product still operational? If so, do you have plans to
decommission it in the next 3 years?
- If this product has been decommissioned / is no longer operational, are
you still storing legacy data from it? If so, where & how?
 
Our response:   No
 
5. Has this council ever used Softbox - Child Care Payments software
 
If yes, please answer the following questions:
- Is this product still operational? If so, do you have plans to
decommission it in the next 3 years?
- If this product has been decommissioned / is no longer operational, are
you still storing legacy data from it? If so, where & how?
 
Our response:   No
 
6. Who is responsible for the management / maintenance of all social care
legacy data within your organisation ? A job-title will be sufficient
 
Our response:   Social Care Systems Manager  
 
 
If you are dissatisfied with our handling of your request you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:
 
[1][Norfolk County Council request email]
or Information Compliance Team
County Hall
Martineau Lane
Norwich
NR1 2DH
 
An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".
 
If you are dissatisfied after pursuing the complaints procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act.  Refer to the ICO
Website at: [2]https://ico.org.uk/concerns/ for advice on how to report a
concern.  Or you can write to them at:
 
First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Cheshire
SK9 5AF
 
Yours sincerely
 
Senior Information Compliance Officer 
Information Compliance Team, Insight and Analytics, Strategy and
Transformation 
Tel Dept: 01603 222661
Bays 7,8 & 9, Ground Floor, South Wing, County Hall, Martineau Lane,
Norwich 
  
 
 
 

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