Social care payments and arrears

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Dear Greenwich Borough Council,

Could you please help me out with the following FOI request?

1. In your local authority, on the latest date for which figures were available, can you provide the total number of people in your local authority area you have assessed as having to pay for any aspect of their social care, including but not limited to:
(a) home care
(b) day care
(c) community alarms
(d) other non-residential community care services?

2. How people are currently in arrears of payment of their social care charges (by this I mean having missed at least one payment)?

3. How many people currently have debt management procedures commenced against them by your authority for non-payment of social care charges (by this I mean any escalation in debt recovery, e.g. automated reminders, letter before action and referral to debt collection agency)?

4. How many people have had court proceedings begun against them relating to non payment of social care changes in 2017/18 and 2018/19?

I would like to receive the information electronically. Please contact me if you need any clarification.

Yours faithfully,

Jon Parker-Dean

foi, Greenwich Borough Council

Dear Mr Parker-Dean

 

Freedom of Information request:  FOI-27213

 

Thank you for your request dated 26 April 2019

 

Your request will be answered by 28 May 2019

 

If you have any queries about this request, please contact me, quoting the
reference number above.

 

Yours sincerely,

 

Jackie Jago

Head of Corporate Services

Corporate Services

Directorate of Communities & Environment

Royal Borough of Greenwich

 

' 020 8921 5044

*   Room 20 Basement The Town Hall, Wellington Street, London SE18 6PW

8 www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

 

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foi, Greenwich Borough Council

Dear Mr Parker-Dean

 

Freedom of Information request:  FOI-27213

 

Thank you for your request dated 26 April 2019

 

Our response is as follows:

 

1. In your local authority, on the latest date for which figures were
available, can you provide the total number of people in your local
authority area you have assessed as having to pay for any aspect of their
social care, including but not limited to:

(a) home care

(b) day care

(c) community alarms

(d) other non-residential community care services?

On 31^st March 2019, 1523 people were assessed as having to contribute
towards their services.

 

2. How people are currently in arrears of payment of their social care
charges (by this I mean having missed at least one payment)?

As of 30.4.19, we had the following number of accounts where there was at
least one invoice outstanding without an instalment plan after the
automatic reminder process had expired:

Residential charges – 170 accounts

Non-residential charges - 745 accounts

 

3. How many people currently have debt management procedures commenced
against them by your authority for non-payment of social care charges (by
this I mean any escalation in debt recovery, e.g. automated reminders,
letter before action and referral to debt collection agency)?

As at 30.4.19, 170 client accounts with an outstanding balance had
invoices where recovery escalation had taken place or is currently taking
place.

 

4. How many people have had court proceedings begun against them relating
to non payment of social care changes in 2017/18 and 2018/19?

There have been no legal proceedings taken for non-payment of social care
charges during 17/18 or 18/19.

 

If you have any queries about this correspondence, please contact me,
quoting the reference number above.

 

If you are not satisfied with our response to your request, you can ask
for an Internal Review.  Internal review requests must be submitted within
two months of the date of receipt of the response to your original
request.  If you wish to do this, please contact us in writing, setting
out why you are dissatisfied.

 

If you are not satisfied with the outcome of the Internal Review, you may
apply directly to the Information Commissioner (ICO) for a decision. 
Generally, the ICO cannot make a decision unless you have exhausted the
Internal Review procedure provided by the Council. You can contact the ICO
by emailing [1][email address], or by post at Customer Contact,
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
SK9 5AF.

 

Yours sincerely,

 

Jackie Jago

Head of Corporate Services

Corporate Services

Directorate of Communities & Environment

Royal Borough of Greenwich

 

' 020 8921 5044

*   Room 20 Basement The Town Hall, Wellington Street, London SE18 6PW

8 www.royalgreenwich.gov.uk

 

ü Please consider the environment before printing this email

 

 

 

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