Social care payments and arrears

Dear Mr Parker-Dean

Thank you for your information request dated 26 April 2019 (received by Angus Council on that same day).

If we are unable to provide you with a response within 20 working days, we will advise you of this in writing.

Please refer to the information below which explains your right to complain if you are unhappy with how the Council is dealing with your request.

If you have any queries, please ask for me on 01307 491808 or email [Angus Council request email]

Yours sincerely
Cath Bowman

Cath Bowman | Admin Assistant (Info Gov)| Place |Legal and Democratic| Angus Council | Angus House | Orchardbank |Forfar| DD8 1AN |Tel 01307 491808 | [email address] | [email address]

Could we have used Skype instead

FREEDOM OF INFORMATION (SCOTLAND) ACT 2002
ENVIRONMENTAL INFORMATION (SCOTLAND) REGULATIONS 2004
INSPIRE (SCOTLAND) REGULATIONS 2009

Your Right to Request a Review by the Council

If you are dissatisfied with the way in which Angus Council has dealt with your request for information under any of the above statutory instruments, you have a right to ask the council to review its actions and/or decisions regarding your request. If you wish to do this, you should make your request to the Service Leader – Legal & Democratic, Place Directorate, Angus Council, Angus House, Orchardbank Business Park, Forfar DD8 1AN or e-mail [Angus Council request email] within 40 working days.

Your request must:
be in writing (or recordable format);
give your name and address for correspondence;
give details of the information which you originally requested from the council; and
give the reasons why you are dissatisfied with the way in which your application for information has been dealt with.

Your application for review will then be considered by the council’s review panel. The review panel will write to you informing you of its decision not later than 20 working days after receipt of your request for a review. The review panel will also provide you with a statement of its reasons for arriving at the decision it has made.

Your Right to Appeal to the Scottish Information Commissioner

If you are dissatisfied with a decision of the council's review panel (or where the review panel has not provided you with a response), you have the right to apply to the Scottish Information Commissioner for a decision as to whether your request for information has been dealt with by the council in accordance with the above statutory instruments.

Your application to the Scottish Information Commissioner must:
be in a recordable format (letter, e-mail, audio tape etc);
give your name and address for correspondence.
give details of the request for information which you originally requested from the council;
give details of why you were dissatisfied with the council’s response to your original request;
give details of why you were dissatisfied with the decision of the council's review panel.

In the case of an EIR or FOI request your application to the Scottish Information Commissioner must be made within 6 months of receipt of the decision of the council’s review panel (or within 6 months of the date that the review panel should have responded). No such time limit applies under the 2009 Regulations.

Appeals to the Commissioner can be lodged online through the following hyperlink:
http://www.itspublicknowledge.info/YourR... or by contacting:

Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife, KY16 9BS; Telephone - 01334 464610; Fax - 01334 464611; Email - [email address]

show quoted sections

Dear Mr Parker-Dean

Request for Information

Thank you for your request for information dated 26 April 2019 (received
by the Council on the same day) which has been passed to me for attention.

Please accept my apologies for the lateness in our response.  This was due
to your enquiry being initially misdirected within the Council and
latterly due to the non-availability of the member of staff who holds the
information your requested.

You have requested the following information and I have provided our
response in bold type.

1. In your local authority, on the latest date for which figures were
available, can you provide the total number of people in your local
authority area you have assessed as having to pay for any aspect of their
social care, including but not limited to:

(a)  home care

(b)  day care

(c)  community alarms

(d)  other non-residential community care services?

703 individuals were invoiced in May 2019.  NB Not all care at home
services are financially assessed.  Community Alarm, Telecare and Meals
are Flat Rate charged.

2.         How people are currently in arrears of payment of their social
care charges (by this I mean having missed at least one payment)? 

397 – this include historic debt where people may no longer be in receipt
of services or where we are awaiting estates being settled.

3.         How many people currently have debt management procedures
commenced against them by your authority for non-payment of social care
charges (by this I mean any escalation in debt recovery, e.g. automated
reminders, letter before action and referral to debt collection agency)?

397 – Reminder letters will have been sent to all the service users
answered at question 2.

4.         How many people have had court proceedings begun against them
relating to non payment of social care changes in 2017/18 and 2018/19?

No.

In compiling responses to information requests we invariably use
information which is routinely published on the [1]Council’s website or
through its [2]Publication Scheme.  If you require further information
please first check that the information you want is not routinely
published as any such information is exempt from release in terms of
Section 25 of the Freedom of Information (Scotland) Act 2002 or Regulation
6(1)(b) of the Environmental Information (Scotland) Regulations 2004.

I hope that this information is of some help to you.  Please note that the
information contained in this reply is believed to be accurate as at
today’s date (unless otherwise indicated) but no warranty is given. 
Further, Angus Council does not accept liability for any loss, injury or
damage which arises from the use of the information contained in this
reply either by you or by any other party.  Please refer to the
information set out in the Appendix which explains your right to complain
if you are unhappy with how the Council has dealt with your request.

If you have any queries, please ask for me on 03452 777 778 or e-mail 
[3][email address]

Yours sincerely

[4]Sig

Keith Whitefield

Data Protection Officer

APPENDIX

FREEDOM OF INFORMATION (SCOTLAND) ACT 2002

ENVIRONMENTAL INFORMATION (SCOTLAND) REGULATIONS 2004

INSPIRE (SCOTLAND) REGULATIONS 2009

Your Right to Complain to the Council

If you are dissatisfied with the way in which Angus Council has dealt with
your request for information under any of the above statutory instruments,
you have a right to ask the council to review its actions and/or decisions
regarding your request. If you wish to do this, you should make your
request to the Head of Legal & Democratic Services, Angus Council, Angus
House, Orchardbank Business Park, Forfar DD8 1AN or e-mail
[5][Angus Council request email] within 40 working days.

Your request must:

·         be in writing (or recordable format);

·         give your name and address for correspondence;

·         give details of the information which you originally requested
from the council;  and

·         give the reasons why you are dissatisfied with the way in which
your application for information has been dealt with.

Your application for review will then be considered by the council’s
review panel.  The review panel will write to you informing you of its
decision not later than 20 working days after receipt of your request for
a review. The review panel will also provide you with a statement of its
reasons for arriving at the decision it has made.

Your Right to Complain to the Scottish Information Commissioner:

If you are dissatisfied with a decision of the council's review panel (or
where the review panel has not provided you with a response), you have the
right to apply to the Scottish Information Commissioner for a decision as
to whether your request for information has been dealt with by the council
in accordance with the above statutory instruments.

Your application to the Scottish Information Commissioner must:

o be in a recordable format (letter, e-mail, audio tape etc);

o give your name and address for correspondence.
o give details of the request for information which you originally
requested from the council;
o give details of why you were dissatisfied with the council’s response
to your original request;
o give details of why you were dissatisfied with the decision of the
council's review panel.

In the case of an EIR or FOI request your application to the Scottish
Information Commissioner must be made within 6 months of receipt of the
decision of the council’s review panel (or within 6 months of the date
that the review panel should have responded).  No such time limit applies
under the 2009 Regulations.

The Scottish Information Commissioner can be contacted at:-

Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St
Andrews, Fife, KY16 9BS; Telephone - 01334 464610; Fax - 01334 464611;
Email - [email address])

Keith Whitefield
Programme Manager & Data Protection Officer
Angus Health and Social Care Partnership
Improvement & Development Team
Angus House, Orchardbank Business Park
[6]AHSCP Forfar, DD8 1AN             Website: [10]PBD small
[7]www.AngusHSCP.scot

NEW Tel: (01307) 492611     [mobile number]
Email: [8][email address]  or
[9][email address]  

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References

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